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  #41  
Old 04.09.2015, 22:45
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Re: How Migros grocery store wants to become your superego!

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Sorry to hear what happened, esp. how they humiliated you and frightened your son. How could they convince themselves that a mom would steal with her son's presence
I can totally relate to the op as I am sure it could happen to me too.

Unrelated to the op, I would like to answer oosoo. I had the experience to see a mother encouraging her son to steal. Thieves come in all forms and shapes.
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  #42  
Old 04.09.2015, 22:46
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Re: How Migros grocery store wants to become your superego!

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Thieves come in all forms and shapes.
... except Swiss, naturally.
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  #43  
Old 04.09.2015, 22:47
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Re: How Migros grocery store wants to become your superego!

Sadly, parents who want to shoplift will often take children to 'hide behind'.
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Old 04.09.2015, 23:35
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Re: How Migros grocery store wants to become your superego!

Presumably midgets.

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Sadly, parents who want to shoplift will often take children to 'hide behind'.
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  #45  
Old 04.09.2015, 23:52
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Re: How Migros grocery store wants to become your superego!

The only way to deal with Swiss retail staff who are giving you grief is to give them much louder grief in return.

Personally, I find the self scanning guns a fantastic convenience. Get your stuff, place it into your shopping bags....pay and stroll out the door.

No unloading a trolley at the checkout and packing it up again.

I have always found the Migros staff polite and courteous.

Coop on the other hand is a nightmare. They seem to keep as many checkouts closed as possible, are slow and generally unaware of their surroundings.
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  #46  
Old 05.09.2015, 09:17
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Re: How Migros grocery store wants to become your superego!

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I spend in Migros at least 800 francs per month
I know some people do actually do this, but to me this is absolutely bonkers! Migros is one of the most expensive supermarkets in the world. Nearly every item in Migros is grossly overpriced and it's clearly a lot about profit! So much for being 'co-operatives', (Coop is nearly as bad price-wise for a lot of their selection too). You ought to think about shopping elsewhere (at least in part) in any case, as you're going to find similar products in other shops for a lot less.

Spending that much money in one supermarket in Switzerland per month is tantamount to throwing money away! Why not consider a day trip out to nearby Germany and stocking up with many products for say a 3-month period. That should reduce that shopping bill by a long way! Alternatively there are other supermarkets in Switzerland too which are slightly cheaper, Coop, Denner (sometimes have good offers, particularly on multi-packs), Aldi https://www.aldi-suisse.ch/de/, Lidl (I haven't been to the Swiss one as I don't have one near me, I go to the German one) and Otto's (often forgotten about) http://www.ottos.ch/pdf/wz/2015/08/w09a_issue_de.pdf

If I spend more than Fr.50.-- in Migros per month (yes, per month!) and more than Fr.70.-- per month in Coop then this is already a lot for me. Alright, I'm maybe a bit closer to the border with Germany being in Aargau as opposed to Zurich, so the bulk of my shopping is done in Waldshut or other border towns. Nevertheless the savings are more than significant for anyone to stock up. Our local Coop on a Saturday afternoon is near on deserted as everyone is in Germany. Border town supermarkets also throw a massive amount of expired produce away, particularly meat and dairy produce, as they can't even shift it at 1/2 price!

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... except Swiss, naturally.
Nationality has absolutely nothing to do with it.

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The only way to deal with Swiss retail staff who are giving you grief is to give them much louder grief in return.
No, that will probably escalate things and make them worse. Staying calm is the key.
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Personally, I find the self scanning guns a fantastic convenience. Get your stuff, place it into your shopping bags....pay and stroll out the door.
No unloading a trolley at the checkout and packing it up again.
I don't use the self-scanning guns as I go around the store, but I do use the self-checkouts. The queues are generally much shorter (if any), sometimes that area is deserted.
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I have always found the Migros staff polite and courteous.
Coop on the other hand is a nightmare. They seem to keep as many checkouts closed as possible, are slow and generally unaware of their surroundings.
This is your experience but rather a generalisation too, as I could say (which is true), that I generally find the opposite, i.e. that Coop is more customer-friendly than Migros. It depends on the staff, the checkout operative you get (if any), the branch, location and time of day. I have had good and bad experiences in both, but simply have come to find over the years Coop to be better for a number of reasons (more customer-friendly, better offers, lower prices, friendlier staff).
I also had a very bad experience of clear personal discrimination with Migros over the telephone during an enquiry, so this has led me to favour them much less, of course I still shop there and use their other affiliated shops/partners, but in a much more restrictive fashion for grocery shopping.

Last edited by plumtree; 05.09.2015 at 09:20. Reason: minor
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  #47  
Old 05.09.2015, 09:20
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Re: How Migros grocery store wants to become your superego!

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Nationality has absolutely nothing to do with it.
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  #48  
Old 05.09.2015, 09:27
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Re: How Migros grocery store wants to become your superego!

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This is your experience but rather a generalisation too, as I could say (which is true), that I generally find the opposite, i.e. that Coop is more customer-friendly than Migros. It depends on the staff, the checkout operative you get (if any), the branch, location and time of day. I have had good and bad experiences in both, but simply have come to find over the years Coop to be better for a number of reasons (more customer-friendly, better offers, lower prices, friendlier staff).
I also had a very bad experience of clear personal discrimination with Migros over the telephone during an enquiry, so this has led me to favour them much less, of course I still shop there and use their other affiliated shops/partners, but in a much more restrictive fashion for grocery shopping.
My experience too, but that doesn't say anything of course. I once entered a Migros Electronics and the door scanner beeped at me. (I know the culprit, it was a C&A blouse..I always forget to check out if they have those hidden tags before wearing them)
Anyway, to my surprise the guy at the cashier desk was just laughing at me and let me be...(wonder if I my skin was a bit darker, or if I looked visibly foreign..I don't know.)
So dear OP, keep in mind that if you look visibly foreign (I don't know if this is the case)...the reactions are a bit disproportionate. Not always, but that might explain a thing or two.
P.S. I meant a generally very positive experience with Migros rather than Coop. (I'm not an apologist for any big company, btw)
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  #49  
Old 05.09.2015, 09:49
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Re: How Migros grocery store wants to become your superego!

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Losing a hand in Saudi after a mistaken shopping trip, would make self scanning very difficult...


I've seen Switzerland confused with Sweden, even sometimes Swaziland, but never Saudi!

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  #50  
Old 05.09.2015, 10:14
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Re: How Migros grocery store wants to become your superego!

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I know some people do actually do this, but to me this is absolutely bonkers! Migros is one of the most expensive supermarkets in the world. Nearly every item in Migros is grossly overpriced and it's clearly a lot about profit!

--------------------------
If I spend more than Fr.50.-- in Migros per month (yes, per month!) and more than Fr.70.-- per month in Coop then this is already a lot for me. .
We had this discussion over and over again.
Migros is also paying its workers quite well. (relative to the kind of job and the education required)
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Old 05.09.2015, 10:21
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Re: How Migros grocery store wants to become your superego!

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(I know the culprit, it was a C&A blouse
Same thing happened to me so I assume he was laughing at yet another C&A bag carrying person beeping into the shop. Maybe there's a teasing conspiracy with C&A cashiers to bug Migros workers.
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  #52  
Old 05.09.2015, 10:34
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Re: How Migros grocery store wants to become your superego!

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Same thing happened to me so I assume he was laughing at yet another C&A bag carrying person beeping into the shop. Maybe there's a teasing conspiracy with C&A cashiers to bug Migros workers.
He he, I was wearing that blouse actually it wasn't in a bag... (brr, now I revealed I sometimes buy cheap simple blouses from C&A....on an expat forum)
It must be something with them though because I'm not the only one, and it wasn't for the first time. The items are scanned but they still beep. (not in their stores though)
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  #53  
Old 05.09.2015, 11:05
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Re: How Migros grocery store wants to become your superego!

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Same thing happened to me so I assume he was laughing at yet another C&A bag carrying person beeping into the shop. Maybe there's a teasing conspiracy with C&A cashiers to bug Migros workers.
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He he, I was wearing that blouse actually it wasn't in a bag... (brr, now I revealed I sometimes buy cheap simple blouses from C&A....on an expat forum)
It must be something with them though because I'm not the only one, and it wasn't for the first time. The items are scanned but they still beep. (not in their stores though)
Me too. I'd been beeping in every shop I entered for the entire morning but it wasn't until a kindly manager in manor got out his mobile detection device ( after I'd told them it was happening everywhere) that we discovered exactly what it was. The anti theft tag was sewn into the seam between the lining and the skirt itself so wasn't visible . They lent me a pair of scissors so I could go to the loos to cut it out and save beeping in every other shop I visited.

It happened with a handbag too but only when entering Migros. ( bag not purchased there) We discovered on that occasion that the theft tag was right at the bottom if one of the zipped up pockets.
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  #54  
Old 05.09.2015, 11:21
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Re: How Migros grocery store wants to become your superego!

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...
I have always found the Migros staff polite and courteous.

Coop on the other hand is a nightmare. They seem to keep as many checkouts closed as possible, are slow and generally unaware of their surroundings.
I've found that it varies from branch to branch. In one community a bunch of miserable toads squalidly squatting by their tills, in the next bright, affable, helpful sunbeams - a delight to interact with. I think it is mostly to do with the style and training of the management team.

Self-scan is for the benefit of the stores so they can employ fewer staff and therefore make bigger profits. For self-scan with hand-helds, they've got your details, so if they catch you more than once mis-scanning, that is the time to start suspecting theft. But always politely. The money they save from having fewer staff more than makes up for the accidental leakage, so it won't affect the price of goods in your trolley.
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  #55  
Old 05.09.2015, 11:59
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Re: How Migros grocery store wants to become your superego!

Minor points - I don't expect all the cashiers actually longed to become policemen as well as working at their place at the till. Maybe before they started as 'checkers' they had strict instructions not to be put off by people crying innocence. From the point of view of the Migros, if someone has been using the device 'for quite a while' and gets caught with four unscanned items, they may well ask how many unscanned items might already have slipped through in this person's basket in the past? As has been pointed out in other posts, having a child who is upset can be a wonderful method of diverting the attention of the staff.

I bet the 'checkers' have to put up with quite a bit of flak from irate customers and perhaps a bit of it rubs off on those who didn't want this part of the job anyway. I'm not excusing it at all, but after a few very aggressive PMs from members on here when I was a Moderator, my normal polite manner took a nose-dive too!
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  #56  
Old 17.09.2015, 00:22
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Re: How Migros grocery store wants to become your superego!

This is not going to be a popular reply, but first: I would make the effort to learn some German. The language barrier is a huge source of misunderstandings and frustration, and the German-speaking part of Switzerland takes it a step further with the unintelligible dialect. Second, if someone treats you like that, ask to speak with their manager and explain the whole situation. The culture here is very rule based, but if you were to show the manager that she made your son cry / was being unnecessarily cruel instead of simply enforcing that everyone scan every item, I'm pretty sure they would do a complete 180. I would also contact corporate about this.

You're a human being, it's human nature to make mistakes, being treated as if you are subhuman for making a mistake is not acceptable behavior.
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  #57  
Old 17.09.2015, 08:52
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Re: How Migros grocery store wants to become your superego!

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The only way to deal with Swiss retail staff who are giving you grief is to give them much louder grief in return.
Agree, I've had to use my American loudness a few times but believe me they back down fast.
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Old 17.09.2015, 13:34
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Re: How Migros grocery store wants to become your superego!

In order to avoid the scenario that happened with the OP I always make sure to count the number of items in my cart and cross check the total number of items on the scanning device. Have found myself forgetting items many times.
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Old 23.09.2015, 17:57
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Re: How Migros grocery store wants to become your superego!

Used the Coop self checkout for the first time today. Bloody thing scanned all items twice so I had to adjust the number of purchased items via (malfunctioning) touchscreen for every one of them. Probably too touch-sensitive screens or whatnot. The attending lady glared at me and made me feel like a nuisance for asking her to help.
Regular tills are much faster in Coop! Migros self checkout is a breeze though. And Migros shop assistants are much nicer for it as well (the OP's experience excluded, of course).

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Old 12.10.2015, 10:35
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Re: How Migros grocery store wants to become your superego!

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Used the Coop self checkout for the first time today. Bloody thing scanned all items twice so I had to adjust the number of purchased items via (malfunctioning) touchscreen for every one of them. Probably too touch-sensitive screens or whatnot. The attending lady glared at me and made me feel like a nuisance for asking her to help.
Regular tills are much faster in Coop! Migros self checkout is a breeze though. And Migros shop assistants are much nicer for it as well (the OP's experience excluded, of course).
It really depends on the size of the Coop and the number of checkouts open at that time. Since the installation of self-checkouts in medium/larger stores, I've never been through a regular Coop or Migros checkout as they make so many silly mistakes (especially Migros - double scans, not taking the 50/75% off, not scanning the cumulus card, note: the mistake is always in their favour!). Plus if you only have three or four items it doesn't make sense to go to the regular checkouts, to get stuck behind someone paying in cash. Different people have different experiences...
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