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Old 11.10.2015, 22:27
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Ricardo buyer changes mind after auction end

Our Mercedes ML was placed on www.ricardo.ch days ago and we had several offers and over 2500 hits, ending with a successful bid.

Unfortunately, the buyer has changed his mind, after the end of bidding!

Anyone had this experience?


Mercedes ML 250 BlueTec For Sale 84,000km
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  #2  
Old 11.10.2015, 22:45
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Re: Ricardo buyer changes mind after auction end

Leave them bad feedback. Probably not much else you can do.

I'd complain to Ricardo too. They will likely get their account restricted.
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Old 11.10.2015, 22:57
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Re: Ricardo buyer changes mind after auction end

Especially annoying as we had a serious bidder, who lived near us and was ready to pick it up, but we stuck by the rules and honored the official bidder.

Unfortunately, the other guy has bought another car...
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Old 11.10.2015, 22:57
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Re: Ricardo buyer changes mind after auction end

Other auction sites (don't know about Ricardo) provide the next best bidder if one complains that the winning bidder didn't commit...
I don't know up to what extent can this be enforced, but it was on a car auction (placed by a car dealer) I was following with curiosity on Ricardo (ended yesterday):


"Es können keinerlei Ansprüche, Mängel nach Auktionsende geltend gemacht werden.
Besichtigung erwünscht! - Keine Nachverhandlungen!
!!!!!!!!!!!!!!!!!! ACHTUNG !!!!!!!!!!!!!!!!!
Mit Ersteigerung des Artikels kommt ein rechtlich bindender Kaufvertrag nach Schweizer Recht ( Art.184 Abs.1 OR ) zwischen Käufer und Verkäufer des Artikels zustande.
Spassbieter werden rechtlich belangt und es wird Schadensersatz wegen Nichterfüllung des Kaufvertrags mit 30% des Auktionswertes geltend gemacht.
Aus administrativen Gründen beantworten wir keine Fragen im ricardo.ch oder via Mail.
Besichtigungstermin auf Voranmeldung unter Tel. 055 645 ** **
Das Fahrzeug ist nicht eingelöst und muss nach Ende der Auktion innert 10 Tagen in Glarus abgeholt werden."
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Old 11.10.2015, 22:57
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Re: Ricardo buyer changes mind after auction end

i think that there is also an option where you can contact the no 2 bidder. could be useful in that situation.
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Old 11.10.2015, 23:29
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Re: Ricardo buyer changes mind after auction end

Does it mean that the buyer has to pay 30% of the bidding value if he doesn't take it?
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Old 12.10.2015, 00:28
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Re: Ricardo buyer changes mind after auction end

There isn't much you can do except report the "buyer" to Ricardo and forward any emails to Ricardo if you have any.

Ricardo will most likely credit the ad costs back to you.
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Old 12.10.2015, 00:58
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Re: Ricardo buyer changes mind after auction end

ricardo is a very inflexible site (both for buyers and sellers) and poor functionality compared to say ebay where 2nd chance offers for the next bidder solves this issue.
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Old 12.10.2015, 01:47
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Re: Ricardo buyer changes mind after auction end

ricardo, in their Q&A, says that all sales are final.
You can't bid, win the auction and then have doubts about it.
If you have a lawyer (and legal protection insurance), you can probably go that way. Or file a "Betreibung".
Ricardo won't lift a finger, though.
https://www.ricardo.ch/ueber-uns/onl...#!question=753

The other guy gets a negative feedback directly from ricardo.

I would contact ricardo ASAP. It probably takes ages to get your money back...
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Old 12.10.2015, 08:14
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Re: Ricardo buyer changes mind after auction end

I have been offered items on Ricardo where the first bidders pulled out. One bidder was clearly using 2 accounts to run the item up, I would contact the other bidders and wish you luck.
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Old 12.10.2015, 08:27
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Re: Ricardo buyer changes mind after auction end

Unfortunately, the other " bidders" contacted us through private messages, and did not place a bid on Ricardo, as their offer did not meet our minimum. However, both were quite serious and my husband spoke to them.

Annoying!
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Old 12.10.2015, 08:45
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Re: Ricardo buyer changes mind after auction end

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Unfortunately, the other " bidders" contacted us through private messages, and did not place a bid on Ricardo, as their offer did not meet our minimum. However, both were quite serious and my husband spoke to them.

Annoying!
in this case, it is not a successful bid according to Ricardo's rules.
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Old 12.10.2015, 10:29
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Re: Ricardo buyer changes mind after auction end

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I would contact ricardo ASAP. It probably takes ages to get your money back...




No, it doesn't take ages. I know this for a fact. As soon as it is confirmed that the buyer never picked up and paid for the item, the ad costs are credited back to the seller.
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Old 12.10.2015, 10:29
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Re: Ricardo buyer changes mind after auction end

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ricardo is a very inflexible site (both for buyers and sellers) and poor functionality compared to say ebay where 2nd chance offers for the next bidder solves this issue.
That might well be, but as Ricardo is the dominent auction site in Switzerland, you'll just have to learn to live with it !

Ebay do very little here in comparision.
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Old 12.10.2015, 10:32
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Re: Ricardo buyer changes mind after auction end

You need to send them a payment reminder. Mention that their bid is binding and final and that if they fail to make payment that you will pursue the matter through the Betreibung system.

If you are not sure about the wording, I'm sure a few forum members will help you with it in whichever language you prefer

I would not let such idiots get away with bidding for big ticket items and then pulling out.

Bare in mind that, if you do decide to go down this route, you have to make sure you don't sell the car to somebody else as otherwise you'll be selling the same item twice which you obviously can only deliver once.
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Old 12.10.2015, 10:37
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Re: Ricardo buyer changes mind after auction end

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That might well be, but as Ricardo is the dominent auction site in Switzerland, you'll just have to learn to live with it !

Ebay do very little here in comparision.


Many people prefer Tutti and OLX. They are free, as is Anibis and Gratis-Inserate.
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Old 12.10.2015, 11:13
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Re: Ricardo buyer changes mind after auction end

Probably better to re-list with a lower reserve & sue the person for any loss if the final price is lower.

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You need to send them a payment reminder. Mention that their bid is binding and final and that if they fail to make payment that you will pursue the matter through the Betreibung system.

If you are not sure about the wording, I'm sure a few forum members will help you with it in whichever language you prefer

I would not let such idiots get away with bidding for big ticket items and then pulling out.

Bare in mind that, if you do decide to go down this route, you have to make sure you don't sell the car to somebody else as otherwise you'll be selling the same item twice which you obviously can only deliver once.
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Old 12.10.2015, 11:32
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Re: Ricardo buyer changes mind after auction end

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Probably better to re-list with a lower reserve & sue the person for any loss if the final price is lower.
Not sure... It's a pain in the ass either way as you have to give the guy a chance to pay. He might turn around and say "here is the payment, where is my car?"
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Old 12.10.2015, 11:35
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Re: Ricardo buyer changes mind after auction end

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Unfortunately, the other " bidders" contacted us through private messages, and did not place a bid on Ricardo, as their offer did not meet our minimum. However, both were quite serious and my husband spoke to them.

Annoying!
Quote:
View Post
You need to send them a payment reminder. Mention that their bid is binding and final and that if they fail to make payment that you will pursue the matter through the Betreibung system.

If you are not sure about the wording, I'm sure a few forum members will help you with it in whichever language you prefer

I would not let such idiots get away with bidding for big ticket items and then pulling out.

Bare in mind that, if you do decide to go down this route, you have to make sure you don't sell the car to somebody else as otherwise you'll be selling the same item twice which you obviously can only deliver once.
the buyer did not make a bid
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Old 12.10.2015, 11:38
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Re: Ricardo buyer changes mind after auction end

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Our Mercedes ML was placed on www.ricardo.ch days ago and we had several offers and over 2500 hits, ending with a successful bid.
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Especially annoying as we had a serious bidder, who lived near us and was ready to pick it up, but we stuck by the rules and honored the official bidder.
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the buyer did not make a bid
He clearly did. The other guy just made an informal offer through the messaging system.
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