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Old 05.11.2015, 19:55
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Bought in Swiss Online Shop - Sent from Germany!

Hello all,

I apologize if this has been covered before.

We designed and ordered our Wedding invitations on a Swiss page, let's say, helloyourweddingcard.ch

Now, it turns to be, that the company is sending these from Germany, because it happens to exist the helloyourweddingcard.de

So we have to pay 40CHF in import taxes (to the transport company indeed, so we won't receive them unless we pay and we can't claim them).

Is there any possibility that I can claim this cost? I don't agree with it at all, moreover when I bought them in the Swiss page.

Thanks for any input...
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Old 05.11.2015, 20:16
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Re: Bought in Swiss Online Shop - Sent from Germany!

my guess is you won't be taxed on the German side, so this tax was probably deducted in your purchase price. At least that is my experience of ordering things from Germany.
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Old 05.11.2015, 20:19
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Re: Bought in Swiss Online Shop - Sent from Germany!

I was taxed when purchasing as bought in Switzerland so I don't understand why I have to pay the import tax. Makes no sense.
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Old 05.11.2015, 20:25
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Re: Bought in Swiss Online Shop - Sent from Germany!

helloyourweddingcard.ch does not exist.
Sorry, no help as there is no T&C etc.
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Old 05.11.2015, 20:32
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Re: Bought in Swiss Online Shop - Sent from Germany!

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helloyourweddingcard.ch does not exist.
Sorry, no help as there is no T&C etc.
I assumed the op made that name up so as not to name and shame?
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Old 05.11.2015, 21:02
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Re: Bought in Swiss Online Shop - Sent from Germany!

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I assumed the op made that name up so as not to name and shame?
If they want help them they ought to name. The shaming they can leave to us.

Incidentally, I tried to order a part from a firm on Ebay.ch

Unfortunately they state that they don't ship to Switzerland too.
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Old 05.11.2015, 22:02
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Re: Bought in Swiss Online Shop - Sent from Germany!

Frankly speaking, if you're getting married that is the least of your troubles.
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Old 05.11.2015, 22:06
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Re: Bought in Swiss Online Shop - Sent from Germany!

I would refuse to pay and hence they'll send the stuff back and you'll be refunded. Bollock them by email, and order from another company.

Why not give us the actual URL? Then we can all read the web page where it says "Orders will be shipped from Germany. You will be charged import taxes" so we can all laugh at you.
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Old 05.11.2015, 22:37
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Re: Bought in Swiss Online Shop - Sent from Germany!

That's why you should always check where items are shipped from before ordering.
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Old 05.11.2015, 23:37
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Re: Bought in Swiss Online Shop - Sent from Germany!

Thanks all for your kind replies.

No, I don't want to make free publicity of any company
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Old 06.11.2015, 08:52
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Re: Bought in Swiss Online Shop - Sent from Germany!

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Thanks all for your kind replies.

No, I don't want to make free publicity of any companyany useful advice
Does that mean you have read the T&Cs now?
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Old 06.11.2015, 19:18
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Re: Bought in Swiss Online Shop - Sent from Germany!

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Does that mean you have read the T&Cs now?
Indeed, I checked, and indeed, they don't mention that. After some research, yes, thanks all, I found out that I have been taxed with no reason as I payed my tax here when purchasing so it is or paying the tax or paying the tax import. They never mention it will be sent from Germany Now I have to claim.

And no, I don't see why I have to make any publicity, good or bad of this company.

So, again, thanks all for the help. I hope you all have had a lot of fun with my problem! I finally ended finding the solution on my own. Read the T&Cs sometimes helps, sometimes don't!
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Old 06.11.2015, 19:52
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Re: Bought in Swiss Online Shop - Sent from Germany!

Even if you actually had mentioned the name. So far there was no shaming nor praising.


Let's see three example providers:

vistaprint.ch
Quote:
**Es können zusätzliche Kosten für Zoll, MwSt. und Abfertigung entstehen. Die ungefähre Höhe der zusätzlichen Kosten wird vor dem Bezahlvorgang angegeben.

Firmensitz
Vistaprint B.V.
Hudsonweg 8
5928 LW Venlo
Niederlande
Here I expect some additional tax charges on import.
Most likely no duty as Traiffnumber 4817.2000 is duty free from EU and China.

kartenmacherei.ch
Quote:
Nothing about any import costs http://www.kartenmacherei.ch/lieferung/

die kartenmacherei GmbH
Friedrichshafener Str. 5
D - 82205 Gilching

USt.-IdNr. CHE-181.588.052 MWST
Here, although most likely sent from Germany I do not expect any additional tax as they have a Swiss VAT number.

kartenzia.ch
Quote:
Versand in Deutschland:
Die Versandkosten für die Bestellung von Musterkarten und die eigentliche Kartenbestellung sind bereits im Kartenpreis enthalten. Somit werden für eure Bestellung keine zusätzlichen Versandkosten berechnet.
Versand ins Ausland:
Die Versandkosten für die Bestellung von Musterkarten ins Ausland, werden zusätzlich mit 3,50 EUR berechnet. Die Versandkosten für die eigentliche Kartenbestellung (ab 15 Stück) werden mit zusätzlich 15 EUR berechnet.

Kartenzia UG (haftungsbeschränkt)
Kuriergang 35b
D-22111 Hamburg

USt-ID: DE279465711
Here, I expect additional tax on import.
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