"Recently I needed a cleaner to do a final cleaning for my apartment and had a very bad experience which I thought is worthy to share with other EF members. I put an advertisement in EF and got someone interested to do the job for me almost immediately. I agreed to pay him 30 Fr/hr which is the top end rate in my area.
He worked for me for 2 days and his cleaning was just average even though he was claiming that he is experienced. However it was not the cleaning which I am going to talk about!!!
First day he came to my house around 10:00. But when we counted the hrs at the end of the day, he was claiming that he started at 9:40. I thought it is one off and did not bother too much. Second day was even worse. I was waiting for him for the whole morning as he promised me to come very early around 8:00. Then I had to go out for a short time at around 10:00 and left the door open for him. Again when we counted the hours at the end, he claimed that he started working at 9:40. I was surprised but did not say a word, I don’t know why
. But that was not the end of story. The guy said he needs to buy some more cleaning materials and went to a nearby store, only 5min away. He came back 1 hr later with a very funny story (make a guess!!!) and I had to pay for that time. He hardly used any of those cleaning materials and took with him at the end (even though I had to pay a good size of money for that without seeing any receipt as I trusted him blindly
). I still had some more surprises left. We stopped cleaning at 16:30 as my landlord came to visit the apartment. Obviously I could not pay him immediately as I was busy with my landlord showing the apartment. When my landlord left, it was 17:30. He claimed that I have to pay also for this last 1 hr for which he was sitting idle. And I did pay him all the money. So, I end up paying him an extra of more than 100 Fr for which he did not do any cleaning. I don’t know why I did not argue with him. Probably I was bit too nice. Indeed I bought him a packet of beers of his choice
But now I am really frustrated
I needed a receipt for the money I payed to him. Since then I could not contact him for a minute. I mailed many times and never got a reply from him. Every time I called, he switched off his phone. It’s really strange. I don’t want to name and shame someone but unfortunately he is one of the Forum Legend. Lesson learned. Thank you EF for allowing me this space to relieve my frustration."
Now my turn...
As per this request Handyman needed in Brugg for Thursday and Friday
I responded to a per hour cleaning. Not an end of contract cleaning. Nothing to do with guarantees, nor anything. Simply a per hour cleaning.
I responded as I do have experience. He put in the ad he wanted the helper to name their price. As this was supposed to be average cleaning, I proposed 30 instead of 35. I am not a professional cleaner, and the people I do know that are, make from 40 to 50 an hour. He stated he was thinking more like 20. 25 being expensive in his view. I told him I wouldn't come to his place for anything less then 30.
He accepted, so I came. At the last minute. Normally people are paid a premium to show up on such a short notice. I was staying at friends, that meant I actually drove 1.5 hours each way to come to his place, each day. Which I did not ask compensation for, but is the norm.
As per arrival times...
I was delayed by a ton of traffic. Why not take public transportation? Well I brought my own cleaning products, which I was also told I was going to be compensated for, as they are ones I professional, and some cost in upwards of 90 CHF a bottle, not the watered down Lidl products the OP purchased.
I arrived late the first day. I was supposed to be there from 9 or 9.30 as proposed. Not 10 or any other time. As we spoke on the phone prior.
For the 2nd day. I was told late on in the first day, he would need me to come, as early as possible. I said I had to change some things to accommodate arriving for a 2nd day. That I would try to arrive early but would come as soon as I could. He originally wanted to start at 6am if I could.
I arrived, and his front door and door to his apartment were open. He was not inside and I started cleaning as I assumed he was downstairs or somewhere on the property. There is no way to either confirm nor not confirm what time I arrived at because he wasn't actually there. I tried to give an honest assessment of the time of arrival.
For the Cleaning Products Run...the OP does live 5 minutes from the nearest Coop. He gave me the wrong direction to go, which he told me left, instead of right, I was going by car. The OP also gave me directions the Bus route takes. As he has no car. So it would have been 5 minutes if I was standing directly in front of the bus when it would arrive and take me to Brugg zentrum.
Brugg has alot of streets one will discover that are one ways or not passable by cars. So he gave me the wrong direction in a car. I could have stopped at any Coop or Migros, but after I finally found the one, it was the one in Brugg Zentrum. Then to find parking, then to run in, find what I needed specifically, stand in line, go back to the parking, and drive back to his place. It wasn't exactly an hour, but such a huge ordeal if he had told me the correct directions. I purchased cleaning products and had the receipt. He paid without asking for the receipt, so I didn't propose it. Now he is talking about it.
Cleaning Products. I wasn't reimbursed for the ones I brought. At the end of the work, I separated the ones I had brought from the ones he had purchased thru my trip to the stores. As you know, you were standing there with that huge bag of products I can only assume that you took on the plane with you. And to think 27 CHF is obnoxious for cleaning products, I will say, I think it is obnoxious to hand me used children's and adults underwear and old textiles to clean your floors by hand. Which I had to use on the first day.
The Cleaning itself. Well now. I was told this was going to be a per hour cleaning you needed help with. As you were turning the place over to a friend. You said you cleaned for 4 days. I believe it. Because if you use dirty water and old underwear, as you were, you just keep having to re clean the same thing over and over again. You cleaned the floors, the walls, and the windows. For 4 days. I cleaned in 2, the calcium caked bathroom, held together in some places by scotch take and loose string. That had mould of course in it.
And a kitchen that had a ventilation system that was deep stained. I had to do all the deep grease, coffee or tea stained sink, the oven, the drip pans, the induction/ceramic stove top/hob, refrigerator, and pull that curry smell out of the kitchen. There was calcium on all the faucets and inside the toilet of course. Normally a cleaning for end of contract cleaning is done with all things removed from the house. Except in the case where the new tenant takes possession of some furniture. He had his whole bathroom full of towels, personal toiletries, and in the kitchen items the movers forgot. This makes it slower to operate.
When the agents came to inspect there were two. One to translate and even his English wasn't perfect, so in that handover time that you didn't send me home. As you had said if they found anything to clean they would be back on Saturday and we would clean afterwards to correct anything we had missed in cleaning together. During that time I also acted as a translator for the words they couldn't find to tell you. As you have been living here for 2/3 years but didn't even know how to say hello, thank you or good bye(of which I translated more complicated things like this, such as when you were getting your deposit back).
I was told by the English translator from the rental agent, in front of you "this is normally woman's work, but this just shows that men can do this just as well, and in this case excellent." What did you take away from that as average and you got your deposit back? They did all the documentation in front of you, both of you signed for the case of the cleaning. My guess is that, as the place had alot of little damage, that 200 was for repairs or paint work.
The receipt...I was told well into this work that he wanted me to bring a receipt book and an official stamp for certification of this cleaning. I have no idea what he was talking about. I don't own these things. The ad was for a few hours of cleaning. I thought perhaps he was going to hand write or type something up and have me sign off on that. I don't see how that is my responsibility to do some extra labour and act as a business, which I am not for cleaning.
For actual payment...also, this is a first, the handover was completed, everyone all smiles, deposit for the cleaning was to be handed over in full, he offers me a seat. And wants to renegotiate a total we haven't come up with. He said I should have assumed he would have cleaned the rest after the 1st inspection thru Saturday. And should have understood on my own that payment would stop from the time of the agents arrival. When he told me from late in the day on the first day he might need me even as late as Saturday evening.
Then he wanted me to not get paid for the hour lost. He stated on here he paid me for that. In fact though, I agreed to be paid 30 minutes for this trip. Of which I didn't ask for gas for lets just say to the shortest distance(if I had taken a bus that would be a bus ticket) nor the parking.
He also deducted 30 minutes for "grey area" in hours totalling as he was gone in the morning.
During this 2 day period, I took no breaks, no food or water was offered. Except a 6 pack of beer. Quollfrisch...yes I enjoyed that.
What this is all about is the OP is asking for me to act as an official company and provide information so that he can get reimbursement as part of a relocation package. I responded to an ad for extra hours cleaning. The OP has stated he has no prior intentions of filing for social contributions. He is using this thread in an attempt to get me to do something which I cannot.
It says in this title that if you need a cleaner, to be careful. It should be if you need a cleaner, do things the correct way, and don't try to cheat the system. The OP hired extra help as he saw that at the rate he was going he wasn't going to succeed in being cleared for his deposit. He hired a cleaner and saved his multi thousand deposit, which would not have been reimbursed as part of a relocation package. And still he wants more.
If he wanted a company, he should have contracted thru one at the last minute, if they were even available at the end of the month, paid a premium, who would pay social benefits, and got his documentation.
And now the pictures of some of the cleaning...
Anyone who knows me personally can contact me directly for pictures of chrome so clean you can see my whole body reflection in them.