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Old 19.11.2015, 14:32
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Re: Miss the level of service in the USA

one US chain is trying out a no tipping policy.


http://time.com/4109061/joes-crab-shack-no-tipping/
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  #182  
Old 19.11.2015, 14:36
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Re: Miss the level of service in the USA

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On the topic of tipping, I'd like to ask those with experience of it in the US, how often do you not tip? I ask because if one tips all or the vast majority of the time, then in effect you're not paying extra for service that is beyond the expected, but just for adequate service.

If this is the case, does it really make sense to pay extra for what is essentially the person's job? Should this not be the responsibility of the employer, or are they only paying them to do a poor one? Is adequate service only to be expected upon payment of what may be defined as a bribe?

I understand that many Americans are comfortable with their system of tipping, but surely you must has asked yourselves does this even make sense?
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In the US you have to tip 100% of the time, that's the norm. You don't tip when the service was very bad: the waitress was unpolite, you waited too much, they dropped something on you, etc.

I personally, as a customer, didn't like it when I lived the US. I simply didn't want to pay a 15-25% higher bill, so I understand and somewhat agree with your reasoning.

However, on the other hand, it's a way to reward those who do a better job. It's like a performance bonus for those who go an extra mile to serve the customer. In that way I prefer it than the European mentality that everybody should take the same salary if the job is the same.

In CH or in Europe you come around good waitresses and bad waitresses. They all get the same salary. In the USA a bad one will not last long on the job. As a customer you have a much higher chance to have a good experience while in CH/EU it's a gamble.
What I found particularly dumb, was walking into a bar, going up to the bar itself, waiting for the barman to grace me with his presence, asking for a bottle of beer, watching the barman slightly bend down to the cooler under the bar, unscrew the cap and place the bottle on the counter. Payment was rendered, which involved the barman turning to the back of the bar and placing in the till.

Now, does this excellent service warrant a tip, or was the barman just doing what was written on his job description?

All I know is, if a dollar tip wasn't given, then no more beer ..... and it was a dollar every time - for one or ten beers, and woe betide you if you forgot something and had to go back to get it ..... another friggin dollar gone.


"Woody ....."
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  #183  
Old 19.11.2015, 14:48
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Re: Miss the level of service in the USA

I've grown up with the excessive tipping culture, so as I can happily debate for and against it, I'm used to it.




What I'm not used to is hotel tipping. In certain countries they have those 'bellboys' who stand around doing nothing, then almost wrestle you to take your bags up to your room, and then hang around waiting for a tip. I try hard to say 'no I can take it', but they are insistent. Also people saying that I should leave a tip on the bed for the cleaning staff as well. Maybe I'm just not a comfortable living in hotels yet.
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Last edited by Chemmie; 19.11.2015 at 15:06.
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  #184  
Old 19.11.2015, 16:28
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Re: Miss the level of service in the USA

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Where is this positive element? As I said multiple times, our daughter DID want a hamster! When we did not get her one and time passed, she reconsidered getting another pet with a short life span. The experience likely was quite traumatic for her and later in life she may cope extremely poorly with mortality. I don't know that and I certainly don't wish that on her. The service was poor; it is ok to live with such and accept it, but it should be recognized as what it is.


The Swiss are no dummies when it comes to service (as Wife-of-a-swiss already commented). Maybe inconvenient service used to be more the norm, but the business landscape is changing. The restaurant across the alley from our practice used to be a dump; few people went there. Now, with new owners, faster and friendlier service, better selection of beer AND a new credit card machine, they are getting so busy that you often can't get a table. As small business owners ourselves we similarly strive to offer better customer experience. It is universally preferred; the US just got there first because it was a larger, more open and more competitive market. Switzerland is going in exactly the same direction, much to the delight of consumers. I type this while sipping on a fabulous Sangiovese bought at the Zugermesse - it seems wine merchants are getting more numerous every year much to the delight of the wine drinkers.
We will just have to agree to disagree then.

However, if you really think the loss of the hamster and the drama surrounding not replacing it quickly enough is going to possibly cause your child to "cope extremely poorly with mortality", you should be doubly thankful that you will not need to face another hamster death in two or three years.

Everyone carry on then, as this thread seems to have taken a subject matter turn from rodent death to restaurant tipping!

Last edited by Textoch; 19.11.2015 at 16:56.
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  #185  
Old 19.11.2015, 16:56
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Re: Miss the level of service in the USA

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I've grown up with the excessive tipping culture, so as I can happily debate for and against it, I'm used to it.




What I'm not used to is hotel tipping. In certain countries they have those 'bellboys' who stand around doing nothing, then almost wrestle you to take your bags up to your room, and then hang around waiting for a tip. I try hard to say 'no I can take it', but they are insistent. Also people saying that I should leave a tip on the bed for the cleaning staff as well. Maybe I'm just not a comfortable living in hotels yet.
I tip the "chambermaid" on the day of arrival. It works a treat. Guarantees clean sheets (nearly) every day, and most other things toothbrush, mugs etc.. I see it as payment in advance. Not in a D S-K way of course.
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  #186  
Old 19.11.2015, 17:20
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Re: Miss the level of service in the USA

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I tip the "chambermaid" on the day of arrival. It works a treat. Guarantees clean sheets (nearly) every day, and most other things toothbrush, mugs etc.. I see it as payment in advance. Not in a D S-K way of course.


I would like to, but of course it goes back to the argument: Is it their job? but They are underpaid etc etc.


Commonly I forego it because I don't have any small denominations of foreign currency when I first arrive.


When my parents would go to all-inclusives in Cuba, they would first buy a bunch of plasticey mass produced toys and things from the Dollar store. They would leave them for the staff, for their kids etc and then always would have a few new bottles of Tequila 'left' in their room before their trip was over. Very good investment.
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  #187  
Old 19.11.2015, 17:34
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Re: Miss the level of service in the USA

More and more this thread looks as if it should belong as part of the First World Problem Thread.
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  #188  
Old 19.11.2015, 17:37
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Re: Miss the level of service in the USA

Looks like we will soon have another thread on Tipping - US style

I am not a big fan of the US tipping culture. I rarely tip more than 10% (but I do tip almost everytime, even in CH). In most countries, a 10% tip is appreciated. In the US, I was often reminded that the norm was x%, and often queried why I thought the service was only worth 10%!!

To me, a tip is discretional, not a right. It seems that in the US, a tip is now a right!
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  #189  
Old 19.11.2015, 17:50
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Re: Miss the level of service in the USA

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I tip the "chambermaid" on the day of arrival. It works a treat. Guarantees clean sheets (nearly) every day, and most other things toothbrush, mugs etc.. I see it as payment in advance. Not in a D S-K way of course.
The best way i found is to tip the very first guy you meet with $20.--

Word gets around fast that the "Brad Pitt" look alike (me....) is a good tipper and you shoudl look after him.

You don't need to tip any more, total outlay $20.--
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  #190  
Old 19.11.2015, 17:53
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Re: Miss the level of service in the USA

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Looks like we will soon have another thread on Tipping - US style

I am not a big fan of the US tipping culture. I rarely tip more than 10% (but I do tip almost everytime, even in CH). In most countries, a 10% tip is appreciated. In the US, I was often reminded that the norm was x%, and often queried why I thought the service was only worth 10%!!

To me, a tip is discretional, not a right. It seems that in the US, a tip is now a right!

You don't tip almost every time in restuarants in CH - you tip every time. Maybe it's not known widely that the service charge here is included and has been since 1974 when we voted for it to be so to solve the permanent discussion about tipping which we are now having again.


The service charge is now - as far as I remember 13%.


So why give extra. I don't and many others don't either.
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  #191  
Old 19.11.2015, 17:56
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Re: Miss the level of service in the USA

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You don't tip almost every time in restuarants in CH - you tip every time. Maybe it's not known widely that the service charge here is included and has been since 1974 when we voted for it to be so to solve the permanent discussion about tipping which we are now having again.


The service charge is now - as far as I remember 13%.


So why give extra. I don't and many others don't either.
As someone that works in a restaurant, we are only getting about 3-4% "trinkgeld" at the end of the month, divided by all the staff.
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Old 19.11.2015, 18:20
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Re: Miss the level of service in the USA

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I would like to, but of course it goes back to the argument: Is it their job? but They are underpaid etc etc.


Commonly I forego it because I don't have any small denominations of foreign currency when I first arrive.


When my parents would go to all-inclusives in Cuba, they would first buy a bunch of plasticey mass produced toys and things from the Dollar store. They would leave them for the staff, for their kids etc and then always would have a few new bottles of Tequila 'left' in their room before their trip was over. Very good investment.
Maybe but I live in Europe and like to pay cash. 5% off Hotel bills. ...No Rechnung no MvSt. Works in bars and restaurants with discretion. May be you pay the full wack but usually get sarnies and stiff drinks. If you are going to be around for a couple of days it pays to shell out on the early when you have got yourself settled.
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  #193  
Old 19.11.2015, 18:24
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Re: Miss the level of service in the USA

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As someone that works in a restaurant, we are only getting about 3-4% "trinkgeld" at the end of the month, divided by all the staff.

Then you need to complain - if you are not a union member ask UNIA what you should do.
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  #194  
Old 19.11.2015, 18:35
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Re: Miss the level of service in the USA

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You don't tip almost every time in restuarants in CH - you tip every time. Maybe it's not known widely that the service charge here is included and has been since 1974 when we voted for it to be so to solve the permanent discussion about tipping which we are now having again.
I did not know that!
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Old 19.11.2015, 18:44
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Re: Miss the level of service in the USA

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I did not know that!
Service compris
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Old 19.11.2015, 18:45
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Re: Miss the level of service in the USA

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As someone that works in a restaurant, we are only getting about 3-4% "trinkgeld" at the end of the month, divided by all the staff.
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Then you need to complain - if you are not a union member ask UNIA what you should do.

Do not mix up service charge and trinkgeld.

Service charge = covers the waiters normal paycheck.
Trinkgeld = extra money for exceptional service.

From an other point of view: The U.S. approach allows a negative trinkgeld for exceptional bad service. Or beeing cynical, "Hey buddy, know what? I just keep some of your pay check for me, nice day douche"

Still sucks that a $30 steak on the menu comes in as at least $50 with all tips, tax and charges and non included side added to it.
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  #197  
Old 19.11.2015, 20:06
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Re: Miss the level of service in the USA

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Maybe but I live in Europe and like to pay cash. 5% off Hotel bills. ...No Rechnung no MvSt. Works in bars and restaurants with discretion. May be you pay the full wack but usually get sarnies and stiff drinks. If you are going to be around for a couple of days it pays to shell out on the early when you have got yourself settled.
Also works at the garage. I may not pay less, but I do get freebies sometimes (some minor welding, etc.), and no problem to bring my own parts, in fact, for my wifes new (used) car, it was even suggested.

Tom
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Old 19.11.2015, 21:27
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Re: Miss the level of service in the USA

The mind boggles.

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no problem to bring my own parts
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Old 19.11.2015, 21:40
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Re: Miss the level of service in the USA

The whole thing of restaurants in the UK adding "optional service charge" to bills used to get right up my nose. I just want to pay the sum of the cost of the things I have consumed - and if the food / service has been great then I will leave a tip as a sign of appreciation.

In CH yes, I know the service is paid for, but if I enjoyed the meal I'll round up to the nearest 10 francs.

Cheers,
Nick

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You don't tip almost every time in restuarants in CH - you tip every time. Maybe it's not known widely that the service charge here is included and has been since 1974 when we voted for it to be so to solve the permanent discussion about tipping which we are now having again.


The service charge is now - as far as I remember 13%.


So why give extra. I don't and many others don't either.
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Old 19.11.2015, 23:37
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Re: Miss the level of service in the USA

Some where along the line it seems the poor sods who are working have been left out of the equation. Sort your heads out peeps, there's rent to pay on your decisions.

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