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  #201  
Old 20.11.2015, 00:14
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Re: Miss the level of service in the USA

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If the unfortunate happens, and his wife dies, his kids can expect a new mummy by the end of the day.

PS: Pets are not toys.
And if your relative/ wife dies I hope you that you will get the same reaction form your kids. You totally deserve it!

Don't you think you are quite disrespectful?
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  #202  
Old 20.11.2015, 01:59
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Re: Miss the level of service in the USA

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Tipping a bartender or paying a dollar for someone to open a bottle of beer and who is already paid by the bar to open bottles of beer.

Even better - you tip them $2 for mixing a complicated drink. FFS, they are bartenders, their job, for which they are paid is to open bottle, pour drafts, and mix drinks.
It's a power game that makes the customer feel superior. That's why people still argue for it even though it has outlived its usefulness.
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  #203  
Old 20.11.2015, 07:21
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Re: Miss the level of service in the USA

Service is definitely not as good as the US. I've always felt happy to tip customer service staff in the US however here I never want to give a tip as I always felt the service level is mediocre.

As for cards this is just the way it is. It's not very flexible but that's the inflexible Swiss for you. This in my opinion is not a customer service issue. Just carry cash with your cards and problem solved.
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  #204  
Old 20.11.2015, 08:05
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Re: Miss the level of service in the USA

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Do not mix up service charge and trinkgeld.

Service charge = covers the waiters normal paycheck.
Trinkgeld = extra money for exceptional service.

From an other point of view: The U.S. approach allows a negative trinkgeld for exceptional bad service. Or beeing cynical, "Hey buddy, know what? I just keep some of your pay check for me, nice day douche"

Still sucks that a $30 steak on the menu comes in as at least $50 with all tips, tax and charges and non included side added to it.

No, my friend. In 1974 we voted that the TIP problem should be sorted out once and for all. We voted to have the TIP included in the bill - to save having to trouble ourselves about what happened to the tip money behind the facades - as - as said before, the cooks and bottlewashers were complaining that their work wasn't appreciated. This was seen as the right solution so many of us don't tip today because the TIP is included. If you turn the tip into a service charge then we'll be back where we started in 1974 - which we don't want.
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  #205  
Old 20.11.2015, 09:00
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Re: Miss the level of service in the USA

Inclusion of the tip in the bill is convenient yes for the customer however this does not encourage the staff to give good service.
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  #206  
Old 20.11.2015, 09:02
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Re: Miss the level of service in the USA

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Some where along the line it seems the poor sods who are working have been left out of the equation. Sort your heads out peeps, there's rent to pay on your decisions.

That therefore begs the question: Who is responsible for ensuring the workers receive a fair wage?

The customer or the employer??

If the answer is customer, then where does the "tipping of service" begin and end. Do you tip the sales guy of the company providing you with printer paper to ensure your order is processed more rapidly? Do you tip the planning department when you submit building plans so you received the "highest level of planning service"??

If people can't do a good job without being "tipped" to be good at it, then they're probably best not working in a service industry.

A "tip" should be an added extra bonus and not expected.
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  #207  
Old 20.11.2015, 09:46
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Re: Miss the level of service in the USA

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That therefore begs the question: Who is responsible for ensuring the workers receive a fair wage?

The customer or the employer??
I would say: The worker him/herself.
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  #208  
Old 20.11.2015, 09:58
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Re: Miss the level of service in the USA

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We are so used to plastic that it is hard to change. In addition to convenience, plastic has another benefit - it doesn't get wet from sweat or rain.
Joroianev, perhaps YOU are used to plastic. Most Swiss carry them with some disdain and mistrust. Unless the restaurant is rather posh, run by a tech-savvy management, is targetted for tourists or has a huge turnover and has been in operation for years, you will find they won't take plastic.

Did you go to the restaurant on the Rigi where they offer a free shot of Kräuter? They don't take plastic there either.

Edit:

Swiss service has improved. Years ago, the sales clerk was king and the customer was his servant, existing only to be abused and patronized. Now they only do that behind your back.
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  #209  
Old 20.11.2015, 11:26
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Re: Miss the level of service in the USA

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No, my friend. In 1974 we voted that the TIP problem should be sorted out once and for all. We voted to have the TIP included in the bill - to save having to trouble ourselves about what happened to the tip money behind the facades - as - as said before, the cooks and bottlewashers were complaining that their work wasn't appreciated. This was seen as the right solution so many of us don't tip today because the TIP is included. If you turn the tip into a service charge then we'll be back where we started in 1974 - which we don't want.
For me, Trinkgeld or a tip is: Here hava few Rappen or a Franken extra, so you get your self a drink at the end of the day. Like a bonus.
Service charge: The usual wage for usual work done of the staff to pay rent, health insurance etc.

PS: I do not think there was a vot on the subject
https://www.admin.ch/ch/d/pore/va/va...1971_1980.html

Service charge should always be included in the price. Like it is in the supermarket, doctor,
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  #210  
Old 20.11.2015, 11:59
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Re: Miss the level of service in the USA

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For me, Trinkgeld or a tip is: Here hava few Rappen or a Franken extra, so you get your self a drink at the end of the day. Like a bonus.
Service charge: The usual wage for usual work done of the staff to pay rent, health insurance etc.

PS: I do not think there was a vot on the subject
https://www.admin.ch/ch/d/pore/va/va...1971_1980.html

Service charge should always be included in the price. Like it is in the supermarket, doctor,


http://www.tagesanzeiger.ch/wirtscha...874?comments=1


From this moment in time no-one gave tips. Now we are back to the old, old story.
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  #211  
Old 20.11.2015, 12:31
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Re: Miss the level of service in the USA

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Inclusion of the tip in the bill is convenient yes for the customer however this does not encourage the staff to give good service.
Problem is that if you always give tips, then neither does this encourage the staff to give good service.

Way I view it is that the US model appears simply to be supplementing sub-standard wages. Remember, people in Europe do pay tips, it's just that we pay them for very good service, not just for doing one's job.

When you get down to it the only difference between this and the American model is that surface charge is built into the bill in Europe and in the US service charge is an extra that is always paid in what has become an obligatory tip. Where service is good or exceptional, a European will then pay a tip and an American, I presume will simply pay a much larger tip. Works out the same, except that in Europe we don't mentally have to add multiple extras every time we order anything to what we pay.

But overall, I don't think American-style tips particularly encourage good service, just grafting, as customer service personnel seek to engage customers in multiple transactions that require a tip each time.
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If the answer is customer, then where does the "tipping of service" begin and end. Do you tip the sales guy of the company providing you with printer paper to ensure your order is processed more rapidly? Do you tip the planning department when you submit building plans so you received the "highest level of planning service"??
Apparently in countries like Nigeria, tipping is very good at encouraging good service from public officials, police, and the like too...
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  #212  
Old 20.11.2015, 12:39
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Re: Miss the level of service in the USA

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http://www.tagesanzeiger.ch/wirtscha...874?comments=1


From this moment in time no-one gave tips. Now we are back to the old, old story.
It is the difference between 15% or nothing up to a few Rappen to the next Franken on a CHF 150 meal.
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  #213  
Old 20.11.2015, 13:15
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Re: Miss the level of service in the USA

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http://www.tagesanzeiger.ch/wirtscha...874?comments=1


From this moment in time no-one gave tips. Now we are back to the old, old story.

From the article:

"Mehrere Leserinnen und Leser erinnerten sich noch an die Volksabstimmung in den 70er-Jahren, die es möglich machte, das obligatorische Trinkgeld abzuschaffen und Mindestlöhne einzuführen in jenen Branchen, wo Trinkgelder noch immer üblich sind."

- in short, the mandatory service charge (part of the salary, right?) got abolished, to be included in the final price.

The "tip" as you describe it used to be a service charge as far as I can see. Not the same as genuine tipping at all - or do I misunderstand the concept?
(Disclaimer - haven't been born yet in those times, so I am not sure..)
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Old 20.11.2015, 14:12
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Re: Miss the level of service in the USA

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Service is definitely not as good as the US. I've always felt happy to tip customer service staff in the US however here I never want to give a tip as I always felt the service level is mediocre.

As for cards this is just the way it is. It's not very flexible but that's the inflexible Swiss for you. This in my opinion is not a customer service issue. Just carry cash with your cards and problem solved.

TIPS are included here
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  #215  
Old 23.11.2015, 16:51
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Re: Miss the level of service in the USA

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Seems they have updated the Website, or your German wasn't good enough

http://www.federseemuseum.de

yep, entry is from 02.11. what a shame you dont speak the lingo, haha.
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  #216  
Old 23.11.2015, 17:05
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Re: Miss the level of service in the USA

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yep, entry is from 02.11. what a shame you dont speak the lingo, haha.


When you come in to a thread and start giving groans, please consider reading a bit more than just a couple of posts. This was already posted by someone else and I responded (read post #18) that this notice ONLY became available on the website after we sent an email to the museum. And that was full 2 weeks after 11/2 date.


Btw, my wife is German.
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Old 23.11.2015, 17:15
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Re: Miss the level of service in the USA

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Btw, my wife is German.
We'll therefore make a concentrated effort not to mention the war.

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Old 23.11.2015, 17:47
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Re: Miss the level of service in the USA

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We'll therefore make a concentrated effort not to mention the war.

This was funny. John Cleese is one of my favorite actors.
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Old 23.11.2015, 18:15
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Re: Miss the level of service in the USA

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I've grown up with the excessive tipping culture, so as I can happily debate for and against it, I'm used to it.




What I'm not used to is hotel tipping. In certain countries they have those 'bellboys' who stand around doing nothing, then almost wrestle you to take your bags up to your room, and then hang around waiting for a tip. I try hard to say 'no I can take it', but they are insistent. Also people saying that I should leave a tip on the bed for the cleaning staff as well. Maybe I'm just not a comfortable living in hotels yet.

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Old 23.11.2015, 18:23
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Re: Miss the level of service in the USA

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Service is definitely not as good as the US. I've always felt happy to tip customer service staff in the US however here I never want to give a tip as I always felt the service level is mediocre.

As for cards this is just the way it is. It's not very flexible but that's the inflexible Swiss for you. This in my opinion is not a customer service issue. Just carry cash with your cards and problem solved.

Come to Canada ,you will be happier
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