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  #41  
Old 17.11.2015, 17:15
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Re: Miss the level of service in the USA

well we have a 30chf min spend (which is actually not legal per se) I can refuse you service but I have to accept cards. My machine has been broke for 3 weeks now so it is quit nice. you get more tips to with cash and in the end cash is cash..... .
Also another tip: use your little coins for the parking meter, not the server!

US service bothers the crap out of me. In restaurants, shops , everywhere. Just leave me alone till I come and get you if needed!!!

I often yell at customers here and put them in their place. 95% they will come and apologize later on. We're not garçons, or waiter, or server. Nope "excuse me, " "sir" , or a simple bonjour will do the trick.
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  #42  
Old 17.11.2015, 17:22
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Re: Miss the level of service in the USA

A lot of talk in the UK about tips recently- as it seems many restaurants keep the tips, or share the tips among all staff (back kitchen too).

We usually pay by card, but always make sure we have cash to tip the waiter directy- amount depending on service. They really do appreciate the cash tips.
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  #43  
Old 17.11.2015, 17:36
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Re: Miss the level of service in the USA

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A lot of talk in the UK about tips recently- as it seems many restaurants keep the tips, or share the tips among all staff (back kitchen too).

We usually pay by card, but always make sure we have cash to tip the waiter directy- amount depending on service. They really do appreciate the cash tips.
What's wrong with sharing the tip with the guy who actually cooked your food?
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  #44  
Old 17.11.2015, 17:37
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Re: Miss the level of service in the USA

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.....US service bothers the crap out of me. In restaurants, shops , everywhere. Just leave me alone till I come and get you if needed!!!....


Definitely a cultural thing, I'm the exact opposite. Part of eating out is being served and taken care of (obviously not to extreme). The first time many north americans eat out here, they are sitting around waiting for the bill that never comes unless you ask for it.


It just seems a bit impolite to interrupt the staff during their job to come take care of you.


but again, this is just a cultural thing, I'm slowly getting used to having to wave down staff now.
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  #45  
Old 17.11.2015, 17:38
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Re: Miss the level of service in the USA

I have no problem with that- although it would be better for him/her to be paid a decent wage in the first place- the Chef's wages are much higher than the waiters generally. What I do object to, is the restaurant keeping all or a significant proportion of the tip, which is very common in the UK.
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Old 17.11.2015, 17:43
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Re: Miss the level of service in the USA

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What's wrong with sharing the tip with the guy who actually cooked your food?
Treverus doesn't understand career rule No 1: it is not about the content but about how you present it
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  #47  
Old 17.11.2015, 17:43
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Re: Miss the level of service in the USA

The biggest culprits include Las Iguanas, a chain serving Latin American food and Caribbean chain Turtle Bay which both have restaurants in Manchester. They both demand staff hand over 3% of their table sales at the end of the night. In other words, a waiter who sells £1,000 worth of food and drink is forced to hand over £30, meaning they are essentially paying to work.
Rebecca Gibson, marketing manager at the fine dining Chraophraya, condemns the practice as awful.
"I worked in a fair few restaurants where the majority of the tips went to the managers and I think it's awful. They try to justify it with breakages, but 100% should go to the staff."
But it doesn't end there. Some popular chains like Pizza Express, Zizzi and Ask Italian are even sneakier, deducting 8% on credit card tips.
Cafe Rouge, Bella Italia, Giraffe and Prezzo go even further taking 10% (cash tips are retained by the staff), whilst Byron Burgers take an undisclosed fee from staff tips.
This month the union Unite staged protests against Pizza Express, which has 430 branches around the UK, and launched a petition calling on the company to end the 8% tipping fee.
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  #48  
Old 17.11.2015, 17:50
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Re: Miss the level of service in the USA

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Which regulations are you talking about?

On the other hand, if you get shitty service in Switzerland, it is not because you are black, a woman, foreign, poor, whatever. Everyone is treaded the same disrespectful way regardles who you are or pretend to be.

It even happens to millionaires ...... (you`all remember "who"?)
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  #49  
Old 17.11.2015, 17:52
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Re: Miss the level of service in the USA

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Treverus doesn't understand career rule No 1: it is not about the content but about how you present it
Yup. One has trained for years to master his craft and the other one manages to carry a plate from point a to b (but usually forgets something or brings the wrong stuff...). It's a bit like engineers and sales people in the corporate world.
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  #50  
Old 17.11.2015, 17:52
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Re: Miss the level of service in the USA

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The biggest culprits include Las Iguanas, a chain serving Latin American food and Caribbean chain Turtle Bay which both have restaurants in Manchester. They both demand staff hand over 3% of their table sales at the end of the night. In other words, a waiter who sells £1,000 worth of food and drink is forced to hand over £30, meaning they are essentially paying to work.
Rebecca Gibson, marketing manager at the fine dining Chraophraya, condemns the practice as awful.
"I worked in a fair few restaurants where the majority of the tips went to the managers and I think it's awful. They try to justify it with breakages, but 100% should go to the staff."
But it doesn't end there. Some popular chains like Pizza Express, Zizzi and Ask Italian are even sneakier, deducting 8% on credit card tips.
Cafe Rouge, Bella Italia, Giraffe and Prezzo go even further taking 10% (cash tips are retained by the staff), whilst Byron Burgers take an undisclosed fee from staff tips.
This month the union Unite staged protests against Pizza Express, which has 430 branches around the UK, and launched a petition calling on the company to end the 8% tipping fee.
Wow! You eat out a lot. You quiz the waiters?
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  #51  
Old 17.11.2015, 17:56
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Re: Miss the level of service in the USA

Tried editing my original post without success.


I guess the examples in the original post, fresh in our minds, were not quite illustrative and weren't crowd pleasers, judging by the groans collected. :-) Thus, let me expand:


3) Our hamster died; a traumatic experience for our 9-year-old. So my wife went with her to Qualipet in Steinhausen. They got there at 5:30 pm; the store closes at 6:00 pm. The store clerks refused to sell them a hamster, reasoning that they had paperwork to fill out and there was a chance they won't complete that by 6:00 pm! Obviously the 9-year-old was heartbroken and my wife was less than thrilled.


4) My wife got her credit cards from UBS rather quickly. Mine, got stuck somewhere in the process and our banker didn't follow up. Three reminders and 9 months later, we wrote an annoyed email that it was time we finally got them. The banker proceeded to call the next day and, after calling my wife a liar for saying we reminded him (though he didn't take her on the offer to resend the reminder emails), proceeded to berate us loudly and angrily... The story did have a 'happy ending'; we escalated the complaint to his boss. The cards arrived 2 days later and we got a nicer banker to deal with going forward.


5) We bought a jacket for our 9-year-old daughter in Zara (Zug location). It turned out to be too tight; so that afternoon (i.e. same day) my wife went to exchange it for the same jacket, just one size larger. The jacket had all its tags in place. No big deal, right? Oh, yes, big deal! After 45 minutes of conversations, trials and errors on completing the exchange, she finally walked out of the store with the jacket of correct size!


Don't take these examples as a broad complaint about quality of life in Switzerland, or even the quality of service everywhere. We live here quite happily, on our free will, and call it our home. Just, occasionally, we do miss the service one gets in the US. :-)
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  #52  
Old 17.11.2015, 17:59
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Re: Miss the level of service in the USA

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A lot of talk in the UK about tips recently- as it seems many restaurants keep the tips, or share the tips among all staff (back kitchen too).
Worse still, often the tips are not shared equally but the head waiter gets the biggest share.
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  #53  
Old 17.11.2015, 18:01
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Re: Miss the level of service in the USA

perhaps they wanted to make sure the hamster was taken in to a responsible family?

Glitches in the system do happen from time to time.. I think they happen in the US as well..

Never had problems exhcnaging items in Zara.. What was discussed in the 45 min discussion?
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  #54  
Old 17.11.2015, 18:01
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Re: Miss the level of service in the USA

To ensure restaurant managers don't steal the tip from the hard earning waiters - I don't tip**










** joking!!! Although I have to admit I have put my foot down a few time with the "service charge" that appears on some bills. I had one waitress come over and say I was "short" - I wasn't I just hadn't paid the service charge and informed her that if she wanted the service charge she should focus on actually delivering some service.

Don't get me started on places that charge £6 for the "bread basket"
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Old 17.11.2015, 18:05
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Re: Miss the level of service in the USA

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To ensure restaurant managers don't steal the tip from the hard earning waiters - I don't tip**










** joking!!! Although I have to admit I have put my foot down a few time with the "service charge" that appears on some bills. I had one waitress come over and say I was "short" - I wasn't I just hadn't paid the service charge and informed her that if she wanted the service charge she should focus on actually delivering some service.

Don't get me started on places that charge £6 for the "bread basket"
Was in a restaurant once where they were doing specials meaning many meals were half price. The waitress went to great lengths to explain to us that tips still needed to be calculated as a percentage of the full price, not the reduced price.
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  #56  
Old 17.11.2015, 18:07
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Re: Miss the level of service in the USA

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Was in a restaurant once where they were doing specials meaning many meals were half price. The waitress went to great lengths to explain to us that tips still needed to be calculated as a percentage of the full price, not the reduced price.
Yep - seen that too. Bill arrives:

£100 for dinner
£12.50 service
£-50 2for1 pikey discount offer
TOTAL
£62.50
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Old 17.11.2015, 18:08
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Re: Miss the level of service in the USA

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perhaps they wanted to make sure the hamster was taken in to a responsible family?

Glitches in the system do happen from time to time.. I think they happen in the US as well..

Never had problems exhcnaging items in Zara.. What was discussed in the 45 min discussion?
This, and sometimes you just can't expect everything and expect it here and now.

If a hamster dies, even a small child can understnad that there's not going to be a new hamster immediately.
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Old 17.11.2015, 18:15
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Re: Miss the level of service in the USA

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This, and sometimes you just can't expect everything and expect it here and now.

If a hamster dies, even a small child can understnad that there's not going to be a new hamster immediately.
Would a rat be a suitable replacement?
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  #59  
Old 17.11.2015, 18:28
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Re: Miss the level of service in the USA

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You clearly have never been in the service industry...... .
As it happens: I have. But I am from a country where people are paid with an agreed salary. The tipping thing is pretty much uniquely American.
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Old 17.11.2015, 18:28
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Re: Miss the level of service in the USA

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Would a rat be a suitable replacement?

For lunch or as a pet ?
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