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  #81  
Old 17.11.2015, 21:02
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Re: Miss the level of service in the USA

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Great to read they are taking the welfare of pets much more seriously now- hurrah. But as FAltrad says, it is best for a child to go through the grieving and missing process first- and have a period of time without a pet. Buying one straightaway gives the message that pets can be replaced like things and toys in minutes. We lost one of our cats on Christmas Eve one year when our girls were little. It of course totally ruined Christmas- but it was a healthy process for them to go through. We adopted 2 cats from a rescue centre 2 weeks later.

BTW have you considered contacting a refuge to get a new pet - all refuges are full to the prim with unwanted pets that people buy in a hurry and then dump. That would be fab.

Odile, the particular event occurred several months ago. Since we could not purchase the hamster, our 9-year-old daughter did indeed go through the grieving process and afterwards did not want us to get another pet with a short-life span. She wants a pet goat now, which we cannot accommodate.
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  #82  
Old 17.11.2015, 21:03
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Re: Miss the level of service in the USA

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J. Maple, as I explained to Belgianmum, we had already purchased a hamster at that particular store two years ago. And it wasn't just the hamster that we purchased there, but also the aquarium, toys for the hamster, a hamster house and supplies. As I also explained, they seemed delighted with our first purchased and the whole transaction occurred very quickly - within 5 minutes. They had the record of our purchase.


I am not sure why the 2nd time was different? The only difference was that we were spending significantly less than the first time. We were not there to exhibit an attitude - we were there to purchase a pet.
I read your reply to BMum after I wrote mine to you.

Fair enough. I wasn't there. But perhaps your attitude towards things makes you feel let down. S'all I'm sayin'
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  #83  
Old 17.11.2015, 21:04
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Re: Miss the level of service in the USA

Well, how lucky it was that she was not able to buy one then- illustrates the point perfectly, no? Reflection and grieving time is essential and you've just proved it.
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  #84  
Old 17.11.2015, 21:08
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Re: Miss the level of service in the USA

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She wants a pet goat now, which we cannot accommodate.
What is it with parents nowadays not going the extra mile for their children???


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  #85  
Old 17.11.2015, 21:11
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Re: Miss the level of service in the USA

Isn't hindsight a wonderful thing?

Who, as a parent hasn't made a rash decision and probably wrong decision and then later seen it probably wasn't the best course of action?
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  #86  
Old 17.11.2015, 21:11
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Re: Miss the level of service in the USA

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Only a septic would think of paying for two glasses of tap water with a credit card.
Tap water is free at US restaurants.
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  #87  
Old 17.11.2015, 21:16
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Re: Miss the level of service in the USA

It's free in most Swiss restaurants too
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  #88  
Old 17.11.2015, 21:16
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Re: Miss the level of service in the USA

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Tap water is free at US restaurants.
Except for the tip.


(Does anyone drink tap water in the States? .... I never did)
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  #89  
Old 17.11.2015, 21:24
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Re: Miss the level of service in the USA

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Well, how lucky it was that she was not able to buy one then- illustrates the point perfectly, no? Reflection and grieving time is essential and you've just proved it.


Oh, come on mate, you can't use this argument! :-) If we had come in 31 minutes before the store was closing we would have walked out with a pet hamster; nobody at the store gave a fig about our daughters grieving period. And it wasn't like we rushed to buy a hamster replacement the same day Lily died. We got tortured daily for two weeks with daily crying that we needed to buy a new hamster before we headed out to the store that day.


Our daughters LOVE animals.
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  #90  
Old 17.11.2015, 21:27
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Re: Miss the level of service in the USA

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She wants a pet goat now, which we cannot accommodate.
Personally, I'd go for the goat, as they make great BBQ when you get tired of them!

Tom

P.S.

My niece gave up fashion designing to raise goats in Tennessee, after 5 years of school in Milano (and several years of working as such).

To make soap!
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  #91  
Old 17.11.2015, 21:34
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Re: Miss the level of service in the USA

Would that be a tap tip?

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Except for the tip.


(Does anyone drink tap water in the States? .... I never did)
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  #92  
Old 17.11.2015, 21:45
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Re: Miss the level of service in the USA

Tip top tap tip!

Your initial post did sound as though the hamster died and you rushed to the store same day- really:

Our hamster died; a traumatic experience for our 9-year-old. So my wife went with her to Qualipet in Steinhausen. They got there at 5:30 pm; the store closes at 6:00 pm.
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  #93  
Old 17.11.2015, 21:54
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Re: Miss the level of service in the USA

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Personally, I'd go for the goat, as they make great BBQ when you get tired of them!
I've tried hamster - but you need half a dozen per person to make a decent meal
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  #94  
Old 17.11.2015, 21:56
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Re: Miss the level of service in the USA

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I've tried hamster - but you need half a dozen per person to make a decent meal
Perhaps Guinea Pig would be a good compromise?

Tom
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Old 17.11.2015, 22:00
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Re: Miss the level of service in the USA

I 1000% agree with the OP. Customer service is just that "customer service" and it's just something they can't seem to grasp in CH. there's some kind of kink. Considering the price of things, the customer service level should be much higher. Dining out especially, the "service" part is part of the experience that you are paying for.

This always irked me and many others in my husbands family that are locals. I was told once the difference is in CH, it is just accepted because no one speaks up about it but they still do not like it. Which I will never understand because I was raised if something is wrong, you don't like it, whatever, speak up. Having a culture that does the opposite is interesting.
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  #96  
Old 17.11.2015, 22:09
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Re: Miss the level of service in the USA

My overriding memory of US service was being asked to show ID when I bought a case of beer at the young age of 36. A couple of days later I was in Duane Reade buying enough pharmaceuticals to kill a whale.
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  #97  
Old 17.11.2015, 22:10
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Re: Miss the level of service in the USA

OP, it makes no sense for you to complain about the lack of customer service in the case of the hamster. Regardless of the store's reasoning behind it, its refusal to sell you the replacement hamster actually helped you because it kept you from purchasing a pet that your daughter subsequently realized she did not want.

What's to complain about? I would be thankful for that policy if I were in your shoes.
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Old 17.11.2015, 22:13
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Re: Miss the level of service in the USA

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I 1000% agree with the OP. Customer service is just that "customer service" and it's just something they can't seem to grasp in CH.
Strange, I have always found customer service to be quite excellent here, but perhaps that's because I treat the people doing the service as people.

Tom
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  #99  
Old 17.11.2015, 22:50
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Re: Miss the level of service in the USA

I see the usual douche canoes are circling the wagons tonight.

Alert! Someone is making disparaging remarks about CH. Time to convince ourselves this is the greatest place in the world.

Are y'all at DEFCON4 or DEFCON3 right now? Sometimes hard to tell when you get yourselves so worked up in a lather. I think 3 because it was a Yank posting. What a bunch of wankers you are tonight.

You work so hard to convince yourselves the choice you made to live/work/retire here was the absolute right one that you can no longer acknowledge the shortcomings of this country. It's OK-not all is perfect in the land of milk and honey. Voicing that opinion is not the same as stomping on your proverbial dicks. It's just venting about what some of us still miss.
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Old 17.11.2015, 22:52
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Re: Miss the level of service in the USA

Nope- the level of service here is often poor- and as a Swiss, I totally agree. However, the examples given in this thread have been rather daft, that's all.

BTW if you still have to convince yourself you made the right choice- but know deep down you didn't- that's OK. Make a list with all the pros and cons- and make a decision. Your choice- and I wish you the best of luck, it is not always easy. But if you do decide to stay, you will have to ride with the differences like no credit cards in mountain cafés, and stricter rules about pet ownership- and quite another bunch of stuff- and look for the positives. If you can't, then you've got your answer and will have to deal with that. That's ok - no country is for everyone.
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