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  #101  
Old 17.11.2015, 22:54
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Re: Miss the level of service in the USA

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Your initial post did sound as though the hamster died and you rushed to the store same day- really:

Our hamster died; a traumatic experience for our 9-year-old. So my wife went with her to Qualipet in Steinhausen. They got there at 5:30 pm; the store closes at 6:00 pm.

Well, my post was quite brief and certainly did not include all details, but there was also jumping to conclusions on your part. Our hamster did indeed die and it was indeed a traumatic experience for our daughter. And we did go to the store to take another pet hamster. But why assume ALL of these events occurred in the same day! ;-)
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  #102  
Old 17.11.2015, 22:57
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Re: Miss the level of service in the USA

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Personally, I'd go for the goat, as they make great BBQ when you get tired of them!

Tom

P.S.

My niece gave up fashion designing to raise goats in Tennessee, after 5 years of school in Milano (and several years of working as such).

To make soap!

And when your niece turns successful and raises 20,000 goats and everyone starts buying her soap I am almost certain you will be the first leach praising her for her foresight. Oh, but not you, you will not be a leach, you would have seen it all from the beginning!
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  #103  
Old 17.11.2015, 22:59
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Re: Miss the level of service in the USA

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My overriding memory of US service was being asked to show ID when I bought a case of beer at the young age of 36. A couple of days later I was in Duane Reade buying enough pharmaceuticals to kill a whale.
Had the same the in Washington at a Mexican restaurant. My bald patch wasn't allowed as ID either
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  #104  
Old 17.11.2015, 23:01
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Re: Miss the level of service in the USA

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My niece gave up fashion designing to raise goats
Sounds logic to me:
Cashmere goats are very fashionable.
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  #105  
Old 17.11.2015, 23:11
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Re: Miss the level of service in the USA

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OP, it makes no sense for you to complain about the lack of customer service in the case of the hamster. Regardless of the store's reasoning behind it, its refusal to sell you the replacement hamster actually helped you because it kept you from purchasing a pet that your daughter subsequently realized she did not want.

What's to complain about? I would be thankful for that policy if I were in your shoes.


No reason to complain? So the bad customer service was not enough to warrant a complaint? Or you think that just because those sales clerks wanted to go home in time - in the odd chance we would have delayed them by a minute - we should praise the lucky chance because it dissuaded our daughter from ever having a hamster for a pet? Do you buy the argument that this was a humanitarian act and not a bad customer service? I can see it if we were first time buyers of a pet, but when we had a customer dossier at this same store for the first purchase of the same hamster and that hamster had lived its full life, can you apply the same reasoning? Would you have the same perspective if you came to see my wife - the dentist - at 5:30 pm and she told you she can NOT remove your abscess in time for the 6 pm practice closing and you had to suck it up and stay on painkillers until next day? Not looking to fight with you, just want to understand your perspective on this.


Yes, our daughter did grieve longer for the lost hamster. It was a dear, loving pet. Would that turn into a GOOD experience for her? Hell if I know what the end result is 20 years later.


I got a few groans from this thread. Not sure if folks took it as 'the US is a much better place than here' thing. I tried to clarify that we live here, love it here and if there is one thing we occasionally complain about it is related to service. This isn't a 'we hate Switzerland thread'! Nor is it about Barrack Obama, Donald Trump, drugs, guns, pharmaceuticals or any other such political agenda!
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  #106  
Old 17.11.2015, 23:27
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Re: Miss the level of service in the USA

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Had the same the in Washington at a Mexican restaurant. My bald patch wasn't allowed as ID either

So you complain that someone was adhering to the law, yet you are totally ok with someone blindly following a suspect 'store policy'? Ironic. You did have a couple of funny japes though, I give you that. Will see you Saturday at the local recycling yard.
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  #107  
Old 17.11.2015, 23:36
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Re: Miss the level of service in the USA

So what if the OP goes and buys a hamster the same day? What's wrong with that? I dont think you have to dwell in grief to understand the meaning of it.

My parents did the same thing when we lost our family dog and it did not teach me that pets were replaceable but that life goes on. Sure I missed our lost pet but there was another animal out there, in a cage, that needed our love and that helped us get over our grief.

Now when I look back I have nothing but fond memories of our lost pets and not nightmares of how hard it was losing them.
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  #108  
Old 17.11.2015, 23:44
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Re: Miss the level of service in the USA

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So what if the OP goes and buys a hamster the same day? What's wrong with that? .
No, it's not wrong per se, it's just no drama if one has to wait one day and it might even be part of the grief - not that it is the only way to do it, the idea of my message was more: Whatever happens, take it as a chance for something positive, even if it was not the original plan.

The fact that one can't buy one 30 minutes before shop closure is a classic, so it makes us laugh after many years in Switzerland. That being said, one can get this same answer in other countries around, especially Germany.
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  #109  
Old 17.11.2015, 23:54
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Re: Miss the level of service in the USA

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Nope- the level of service here is often poor- and as a Swiss, I totally agree. However, the examples given in this thread have been rather daft, that's all.
I have had bad and good service everywhere. I have to admit when I was away from the UK for a long time I remembered old time service in my "this is bad service here" thinking, I went back and wow my memory sucks or times changed.

I think the poor level of service is becoming universal
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  #110  
Old 18.11.2015, 00:14
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Re: Miss the level of service in the USA

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I 1000% agree with the OP. Customer service is just that "customer service" and it's just something they can't seem to grasp in CH. there's some kind of kink. Considering the price of things, the customer service level should be much higher. Dining out especially, the "service" part is part of the experience that you are paying for.

This always irked me and many others in my husbands family that are locals. I was told once the difference is in CH, it is just accepted because no one speaks up about it but they still do not like it. Which I will never understand because I was raised if something is wrong, you don't like it, whatever, speak up. Having a culture that does the opposite is interesting.


I left in 1965
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  #111  
Old 18.11.2015, 00:19
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Re: Miss the level of service in the USA

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My overriding memory of US service was being asked to show ID when I bought a case of beer at the young age of 36. A couple of days later I was in Duane Reade buying enough pharmaceuticals to kill a whale.
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Strange, I have always found customer service to be quite excellent here, but perhaps that's because I treat the people doing the service as people.

Tom


You should experience real customer service and make a difference between shop policy and laziness of employees, who are obsessed with the idea of going home as soon as they can. You should also read the complete post very carefully, reflect on it (even if that would take time). On my opinion there was not a sign of good customer service there at all. If you owned a business you would see things differently because you would lose customers.
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  #112  
Old 18.11.2015, 00:22
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Re: Miss the level of service in the USA

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much easier to carry around when you don't have any pockets, too
If you don't have any pockets it doesn't matter if you carry cash or credit cards. No logic here.
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  #113  
Old 18.11.2015, 00:25
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Re: Miss the level of service in the USA

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Would a rat be a suitable replacement?
You mean a Siberian Hamster?
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  #114  
Old 18.11.2015, 01:17
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Re: Miss the level of service in the USA

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I see the usual douche canoes are circling the wagons tonight.

Alert! Someone is making disparaging remarks about CH. Time to convince ourselves this is the greatest place in the world.

Are y'all at DEFCON4 or DEFCON3 right now? Sometimes hard to tell when you get yourselves so worked up in a lather. I think 3 because it was a Yank posting. What a bunch of wankers you are tonight.

You work so hard to convince yourselves the choice you made to live/work/retire here was the absolute right one that you can no longer acknowledge the shortcomings of this country. It's OK-not all is perfect in the land of milk and honey. Voicing that opinion is not the same as stomping on your proverbial dicks. It's just venting about what some of us still miss.

Still: I get real Pissed off if I don't (;-) This for you 22 )get my bratwurscht und roeschti
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  #115  
Old 18.11.2015, 02:14
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Re: Miss the level of service in the USA

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No reason to complain? So the bad customer service was not enough to warrant a complaint? Or you think that just because those sales clerks wanted to go home in time - in the odd chance we would have delayed them by a minute - we should praise the lucky chance because it dissuaded our daughter from ever having a hamster for a pet? Do you buy the argument that this was a humanitarian act and not a bad customer service? I can see it if we were first time buyers of a pet, but when we had a customer dossier at this same store for the first purchase of the same hamster and that hamster had lived its full life, can you apply the same reasoning? Would you have the same perspective if you came to see my wife - the dentist - at 5:30 pm and she told you she can NOT remove your abscess in time for the 6 pm practice closing and you had to suck it up and stay on painkillers until next day? Not looking to fight with you, just want to understand your perspective on this.


Yes, our daughter did grieve longer for the lost hamster. It was a dear, loving pet. Would that turn into a GOOD experience for her? Hell if I know what the end result is 20 years later.


I got a few groans from this thread. Not sure if folks took it as 'the US is a much better place than here' thing. I tried to clarify that we live here, love it here and if there is one thing we occasionally complain about it is related to service. This isn't a 'we hate Switzerland thread'! Nor is it about Barrack Obama, Donald Trump, drugs, guns, pharmaceuticals or any other such political agenda!
The only point I am making is that if you want sympathy on this forum regarding lack of customer service in Switzerland, you might want to restrict your examples to situations which did not have a positive element. Avoiding purchasing a pet that your kid says she did not really want is definitely a positive, especially in Switzerland, due to the difficulty in rehoming.
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  #116  
Old 18.11.2015, 02:57
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Re: Miss the level of service in the USA

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... due to the difficulty in rehoming.
What difficulty? Get a cat.
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  #117  
Old 18.11.2015, 06:03
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Re: Miss the level of service in the USA

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Strange, I have always found customer service to be quite excellent here, but perhaps that's because I treat the people doing the service as people.

Tom
I think you need to re-read my comment. I neverr wrote anywhere that people are slaves & should be looked down upon to SERVE me. BUT when I'm paying my hard earned money, a certain level of customer service is expected. If whatever Im getting is free, then they can do what they want. It's a constant consistent thing in CH being treated like you are somehow bothering them when they are working & on the clock. If I did that at my pharma company job with clients internal or external, I would be fired. Why, because a certain level of customer service is expected from all.

Last edited by Wife of a swiss; 18.11.2015 at 06:04. Reason: Misspelling
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  #118  
Old 18.11.2015, 07:57
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Re: Miss the level of service in the USA

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It's free in most Swiss restaurants too
It's even distributed for free at numerous dispensers all over the city and country. Several dozens in Bern alone at the last count...
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  #119  
Old 18.11.2015, 09:24
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Re: Miss the level of service in the USA

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What difficulty? Get a cat.
Yeah, but only Dutch cats eat hamster jam with their two lips, for breakfast.
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  #120  
Old 18.11.2015, 10:58
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Re: Miss the level of service in the USA

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It's free in most Swiss restaurants too
If one asks for tap water - bottled, obviously, costs money.
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