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  #21  
Old 22.11.2015, 09:47
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Re: Done everything we possibly can but still 'anonymous ' complaints

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In the UK it is almost impossible to rent if you have pets, and most apartments are sold with a contract that clearly says 'NO DOG' (as is the case with our apartment)
It's very unusual to buy an apartment that specifies no dogs, never seen that & owned multiple leasehold properties in the UK.
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Old 22.11.2015, 11:42
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Re: Done everything we possibly can but still 'anonymous ' complaints

I think that after the "poo in the letterbox" incident (see thread link below) you would have figured out that someone really is determined to make your life there very difficult.

Poo in letterbox
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  #23  
Old 22.11.2015, 11:42
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Re: Done everything we possibly can but still 'anonymous ' complaints

Well what can I say- that was then. It is very common these days apparently. We bought ours in 2009. It is run by a owners' association- and we tried to make them change that rule- but it was a clear NO- as they said if they allow our small very obedient dog, and caring owners that never allow him to foul or even piddle anywhere near the complex- it would open the gates to other less well-behaved dogs, and even worse, owners.

We queried if that was 'normal' and they told us it is the norm for all new small high-end developments being built in the area.
When one of our daughters returned from abroad, she found it impossible to rent a nice flat, in a nice development in good location, that would allow her to have a dog (the reason we adotped the little mutt we have now).

Last edited by Odile; 22.11.2015 at 12:19.
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  #24  
Old 22.11.2015, 12:15
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Re: Done everything we possibly can but still 'anonymous ' complaints

I feel your pain!
We moved here in July with our 3 dogs to a large semi detached house.
The gardens border onto those of some flats and both the direct connections have dogs too.

We installed a fence around the whole garden to keep our dogs in as the existing one was only low and our big dogs could have easily hopped over.

We have since had ongoing troubles with one neighbour in particular complaining about the dogs and also had a letter from the letting agency about it.
We got our attached neighbour who is also an Ambassador to write a letter to the agent and landlord expressing his surprise at such a complaint which I think helped.

At a later date when we were in the garden said neighbour rushed out of his house to take a picture of my dog in my garden doing his daily poo, with me there poised with a poo bag in hand- weird but very unsettling.

We reported this event which luckily was witnessed by my son, to the agent and commented that this behaviour was upsetting me ( all vitriol in my direction) and such behaviour was constituting harassment which he really should stop.

No more complaints lately, we do avoid each other and his yappy dog is rarely seen in the garden- maybe that's the problem as ours are all pretty big .

Not sure how this helps you but to give another's experience, though I agree with the suggestions of getting evidence of what your dogs do and also when others bark etc - maybe a diary? Also list when you go in and out in case they say that your dogs barked for 4 hours when you know you were only out for 2.

Oh an I also got my dogs kongs/ treat balls to keep them busy while I am out which may help,if they do whine a bit when the are bored or missing their peeps.

Good luck, and try not to let it get you down.Those furry friends are worth it!
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  #25  
Old 22.11.2015, 19:55
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Re: Done everything we possibly can but still 'anonymous ' complaints

Is it possible that your dogs are quiet but when the dog in the other apartment starts barking it is setting yours off?
As Meloncollie says - leave your place and listen.
Really feel for you - I remember being in our apt with my dog and I was paranoid about her barking - the situation for you is really stressful and I feel for you.
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Old 22.11.2015, 20:39
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Re: Done everything we possibly can but still 'anonymous ' complaints

Your neighbour might be mistaking your dog for the other one you talked about. Go talk to your neighbours.
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  #27  
Old 22.11.2015, 23:14
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Re: Done everything we possibly can but still 'anonymous ' complaints

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I think that after the "poo in the letterbox" incident (see thread link below) you would have figured out that someone really is determined to make your life there very difficult.

Poo in letterbox
You know what I completely forgot about that, I'm so busy these days but yes you are probably right there how sad! We've since never walked them on the streets at all we just go straight to the lake at pffaffikasee and not had the u fortunate delivery again
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  #28  
Old 22.11.2015, 23:33
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Re: Done everything we possibly can but still 'anonymous ' complaints

Update from me ;-) tomorrow i am phoning the agency as they keep phoning my poor OH who works hard enough these days all set up and ready to explain
1. My pug is 6 she's like a doorstop does nothing at all and like i said before left from 11am-12noon and 1.30pm-3-4pm 3/4 times a week! our frenchie is 1yr old and for an odd reason has never barked unless frightened
2. My pug was trained in the UK before moving here and lived at oerlikon weidikon, zug wallisellen without complaint
3. Like someone recently reminded me we received the desirable gift of a dog poo in our letterbox last summer which was particularly annoying as we ALWAYS pick up ( I've a little one and KNOW) how shitty it is scraping poo from shoes )
4. We stressed time again when we moved here our dogs would be ok and our 5 dragons as we are massive animal lovers and that's how we choose to live if they would be a problem why not just say a big fat no
5. The amount of other noise we have heard over the last year from the woman at the bottoms kids screaming their heads of other dogs barking lawnmowers washing machines to the upstairs but one neighbor loudly having sex and the 10pm trumpet in the middle of the summer with 'be quiet now!!!!!' Shouted loudly I think if anything our dogs are pretty tame, so with all this fresh in the mind I'm calling tomorrow morning. First thing

Last edited by hayleyjay1; 22.11.2015 at 23:50.
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  #29  
Old 23.11.2015, 01:04
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Re: Done everything we possibly can but still 'anonymous ' complaints

We had a similar issue, so I set up a laptop to record while I was at work for a week. Sent the recording each day to the agency person. She told me they clearly could hear every noise under the sun, but not my dog so we were fine. After that the letters from the neighbor stopped.

The agency did tell met when could t force me to get rid of my dog, and couldn't kick us out - but they could tell us the dog can't be there alone during the day.
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  #30  
Old 23.11.2015, 01:41
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Re: Done everything we possibly can but still 'anonymous ' complaints

@hayleyjay1

To me, it seems that your original post, and others in this thread, have mixed two issues which - at least from the perspective of the landlord/agency/caretaker - are not immediately related.

The first is about a love, a passion, a relational matter, to do with the care and companionship between you and your dog, and a part of this is a socio-anthropological view about your right to pursue and maintain this relationship, and whether dogs are or are not a good thing in a person’s life, in one’s heart, or whether they cause any trouble.

The second is about the rules of the property. Apart from specific house-rules, the landlord/agent/caretaker has an overriding task of trying to keep life in the building manageable. Some do this because they actually care about the contentment of [as many as possible of] the people living there; others simply try to keep their costs low by not spending too many hours dealing with complaints and counter-complaints. In any case, when neighbours complain about one another, at least on some level the agent will be trying to figure out which one is the “crazy one” or the “troublemaker”.

I do understand that your particular apartment does not have the “no dogs” rule, but since it is so very common in many flats in Switzerland, it could perhaps be that many of your neighbours truly think that no-one should be keeping a dog there.

In my experience, those tenants who take up time at the agency asserting their rights as they feel them to be, with presenting philosophical arguments about entitlement, and with attempts to relativize their own behaviour by comparing it to other tenants' greater or lesser misdemeanours are deemed to be problematic.
On the other hand, the tenant who can express
a) some sympathy for the fact that the agent has quite a difficult job juggling the diverse needs of the tenants,
b) a clear understanding that the complaint does mean that someone is bothered by something,
c) a desire to live in peace in the building and a willingness to find out what could be done (including which changes in my behaviour) to improve things, and
d) a suggested strategy to improve things
is likely to be deemed to be the one worth keeping, because they’re not on a high horse, and evidently reasonable and sensible.

Therefore, I’d suggest you tell the agent:
a) – as above
b) I do understand that someone is bothered by dog-barking. I don’t know who that person is, and I also don’t think it is my dog. Sometimes I hear other dogs in the area barking, and it could be that they are the ones regarded as being a disturbance, though they do not disturb me. But whatever it is, I am sorry that someone is bothered by something. And I hope it is not by my behaviour.
c) – as above
d) I’ve asked for advice, and someone suggested that I set up a webcam and microphone in my flat, and have it recorded on my pc or sent to my mobile phone. I have not yet learnt how to do that, nor bought the equipment/app, but I think that’s a pro-active step towards peace, so I would like you to know that I’m going to do it. As I said, I don’t actually think it is my dogs that are the ones barking loudly. But I admit that I could be wrong, since after all, I can observe their behaviour only when I’m at home. With the webcam installed, we’ll be able to know what my dogs do while I’m out, and whether or not it is they that bark.

Then ask: Would you please make a note of the steps I’m going to take to try to address the problem? Thank you. And let’s talk again in 2 weeks or so, after I’ve repeatedly run the webcam recordings.

And then ask for his/her direct email, and write within a few hours
“Dear Mr/Ms XYZ, Thank you for our friendly conversation this morning. I’m writing to confirm the contents….” And list the points.

After a few days, write again:
“Dear Mr/Ms XYZ, this is just to confirm that my partner and I are running tests with the webcam and microphone, in order to find out what my dogs do while we’re both out, and I’ll get back to you once we have results from the recordings of a week or more.”

Then follow up once you’ve analysed the data.

My prediction is that the landlord/agent will be very grateful to you for being practical, unaggressive and focused on a solution.
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  #31  
Old 23.11.2015, 18:40
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Re: Done everything we possibly can but still 'anonymous ' complaints

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Hi guys



Ps,,, we've asked regularly who this anonymous person is but gutless idiot doesn't wish to be know, not for confrontation just do we could maybe move the dogs to the other room away from them that's all but surprise surprise nothing!! I even asked our direct neighbor if by any chance our dogs bother him he is the nearest to us and he said absolutely not

Now we have this threat of ' further action '

Really annoyed

Its the swiss style - its deep engrained in their psyche - they will never confront a problem much rather make an anonymous complaint.
Next time a complete stranger gives you are a grueissi on the street tell them you're net well but receiving treatment and inquire about their well being in a detailed way. They will most likely run away
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  #32  
Old 30.11.2015, 15:11
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Re: Done everything we possibly can but still 'anonymous ' complaints

Hi hayleyjay1,
how're things going, a week later?
Any progress with speaking to your landlord/agent, and with finding out how the dogs are when you are not at home?
I hope you're well, and closer to a peaceful solution, so you can feel comfortable where you live, and enjoy the company of your dogs.
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  #33  
Old 03.12.2015, 12:37
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Re: Done everything we possibly can but still 'anonymous ' complaints

Hiya

What a lovely message I'm fine thank you hope everybody well on here, we've had some training with the pug for example going in and out for 5 mins at a time all seems ok, another dog walker told me not to worry it happens a lot ( apparently ) I've phoned the agency and told them I think someone is just being anal with us and luckily got a woman that seemed to understand ( same lady that dealt with poo in letterbox )

So far nothing has been said or done so god knows

I also bumped into the lady below and had a chat with her about normal daily life Ect and nothing was mentioned

So I'm sticking with my 2-3 hours out a day with the fella coming to see them and see

Thank you anyway that's nice you care x
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  #34  
Old 03.12.2015, 14:25
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Re: Done everything we possibly can but still 'anonymous ' complaints

Don't discard installing a webcam or similar, recording the activity indoors both for you to see how they behave and as a prove for the Police state "your" dogs live in.

(sorry if i miss this suggestion before on the thread)
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