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Old 21.11.2015, 14:30
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Done everything we possibly can but still 'anonymous ' complaints

Hi guys

So as you know we've 2 dogs of and frenchie ( pugs nearly 6 ) been here 5 years lived in oerlikon wallisellen weidikon and zug, not one complaint about her our little bulldog is 1 ( never barks ) I'm home until 11am I go out each day until 3-4pm but OH comes back between 12 and 1pm to them, weekend we walk them every evening we are at home with them and still some ' fooker' excuse the French is phoning the renting agency saying they are barking!!! Wtf what is a person to do?

What am I suppose to do live like a hermit and never go out? Took me ages to settle here as a partner to my lovely man and I've finally started integrating and doing positive things for a few hours a day and I get is bloody complaining, just for info there is a sign saying keep quiet between 7am and 10pm house rules ( fair enough) but sadly lol I'm always here then anyways so please wtf this is getting stupid

Btw the dog below us is barking all day long ( big black lab) and the spaniel across the street is howling regulate but seem to get of pretty Scot free sorry for the rant just mad right now😈 Guess some folk have nothing better to do

Ps,,, we've asked regularly who this anonymous person is but gutless idiot doesn't wish to be know, not for confrontation just do we could maybe move the dogs to the other room away from them that's all but surprise surprise nothing!! I even asked our direct neighbor if by any chance our dogs bother him he is the nearest to us and he said absolutely not

Now we have this threat of ' further action '

Really annoyed
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Old 21.11.2015, 14:36
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Re: Done everything we possibly can but still 'anonymous ' complaints

Not knowing which of your neighbors raised concerns with the agency, you can't go door to door talking to all neighbors, but perhaps you can attempt to ask around your building if someone has a problem with your dog (or put up a poster). Perhaps some neighbor is mistaking other neighbors' dogs for yours? It would be best to try to deal with the situation without engaging authorities.

For the authorities, it's a he said, she said situation, unless you can provide some substantial proof backing up your statement.

As a last resort, you could set up recording devices in your house to demonstrate how quiet your dog is, or record the neighbor's dogs to show the neighbors' hypocrisy.
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Old 21.11.2015, 14:38
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Re: Done everything we possibly can but still 'anonymous ' complaints

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Hi guys

So as you know we've 2 dogs of and frenchie ( pugs nearly 6 ) been here 5 years lived in oerlikon wallisellen weidikon and zug, not one complaint about her our little bulldog is 1 ( never barks ) I'm home until 11am I go out each day until 3-4pm but OH comes back between 12 and 1pm to them, weekend we walk them every evening we are at home with them and still some ' fooker' excuse the French is phoning the renting agency saying they are barking!!! Wtf what is a person to do?

What am I suppose to do live like a hermit and never go out? Took me ages to settle here as a partner to my lovely man and I've finally started integrating and doing positive things for a few hours a day and I get is bloody complaining, just for info there is a sign saying keep quiet between 7am and 10pm house rules ( fair enough) but sadly lol I'm always here then anyways so please wtf this is getting stupid

Btw the dog below us is barking all day long ( big black lab) and the spaniel across the street is howling regulate but seem to get of pretty Scot free sorry for the rant just mad right now😈 Guess some folk have nothing better to do

Ps,,, we've asked regularly who this anonymous person is but gutless idiot doesn't wish to be know, not for confrontation just do we could maybe move the dogs to the other room away from them that's all but surprise surprise nothing!! I even asked our direct neighbor if by any chance our dogs bother him he is the nearest to us and he said absolutely not

Now we have this threat of ' further action '

Really annoyed
Speak to all of your direct neighbours, explain the situation and ask them to write a letter to the agency stating categorically that they cannot hear your dog noise, and that they believe you are being maliciously reported.
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Old 21.11.2015, 14:42
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Re: Done everything we possibly can but still 'anonymous ' complaints

Yes I see what you mean here and this helps maybe we could set up a recording device, we like the neighbor below who's dog barks so would never report her it's just one of those things ( she barks when she hears strange noises ) tbh we don't think it's the lady below with the dog as she talks to me regularly she's Swiss and very friendly and it's not our direct neighbor like I said before, we think it's the woman at the bottom of our flat that doesn't like English people ( she thinks they are dirty lol ) but again what can u do when whoever it is refuses to give their name??? And what do they mean by further action will be taken ??
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Old 21.11.2015, 14:44
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Re: Done everything we possibly can but still 'anonymous ' complaints

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And what do they mean by further action will be taken ??
Well think about it, the same as would happen in the UK is noise complaints were escalated to a landlord or council.
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Old 21.11.2015, 14:45
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Re: Done everything we possibly can but still 'anonymous ' complaints

Have you reported the other dogs barking? Point out it's not your dogs, but the other ones. Maybe set up a camera in your apartment and record your daily activity and the dogs so the agency can see they're not the problem. Record/film the other dogs too if you can to show they're the problem. Ask your immediate neighbours if they'll back you in any action taken against you. If they're willing to state to the agency that it's not your dogs then whoever is doing this may well have to provide proof of their accusations.
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Old 21.11.2015, 14:50
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Re: Done everything we possibly can but still 'anonymous ' complaints

Oh ok well let them call the council then or Swiss equivalent, terrible dog owners leaving them alone between 11am -12 noon and 1.30pm -3-4pm love to see their reactions haha phoning the flat agency first thing Monday morning and inviting them personally to our flat to see how our dogs are now even between my absent hours they are in a training cage ( against my wishes really ) but kept in one place with the blinds down just in case they DID see anothe animal through the window and bark at it ( like i said done everything in my power ) I love my animals to bits they are my life here and I couldn't live witho them, but I do need to get out and about I was struggling with depression here for a while locked in the flat but got through it joined the gym do bits and pieces of
Things so just find this a huge knock back
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Old 21.11.2015, 15:26
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Re: Done everything we possibly can but still 'anonymous ' complaints

Further action may mean a request to get rid of your pets, have them in doggy daycare away from the apartment during the day or possibly a termination notice of your lease.
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Old 21.11.2015, 15:38
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Re: Done everything we possibly can but still 'anonymous ' complaints

Is it possible that your dogs only bark when you are not there? An audio recording would prove yes or no, and help to set your mind at ease that you are not at fault at all.

Don't worry, they can't do anything without proof. The word of one person means nothing, and you won't have to get rid of your dogs if they are not at fault. Your neighbors would surely back you if it came down to it. Good communication with everyone is key.

Keep your chin up! It's just some bored, nosey neighbor with nothing better to do. Sit back and laugh at the situation, it may be annoying but it is kind of funny isn't it? Reminds me of an old Simpsons episode where Mr. Burns keeps saying to a clean shaven guy 'get rid of those sideburns, you damn hippy! lol
If only you knew what I've had to put up with from the old neighbors sometimes

have a great afternoon
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Old 21.11.2015, 15:56
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Re: Done everything we possibly can but still 'anonymous ' complaints

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Now we have this threat of ' further action '
Been there, done that, having faced similar mobbing I have every sympathy for you.

To clarify: Is the threat of further action coming from the anonymous note, or from the landlord/agency?

If the latter, you really need to take this seriously and take steps asap.

If the former I would guess the anonymous complainer means that he/she will then report it to the landlord/agency, who then will likely weight up the information, possibly speak to you further. If the landlord/agency decides to issue an official complaint you would receive a letter informing you and outlining consequences. While you have less to worry about from the anonymous complainer at this stage, do be aware of what happens if this escalates.

Consequences could be having permission to keep your dogs in the flat rescinded. Which means you have to move (with the resulting early Kundigung expenses), or get rid of your dogs. Yes, this is a worst-case scenario, but it could be that bad. So it should be taken seriously.

To head that off, if all you have now is an anonymous complaint you should take preventative action now by going to the landlord or agency yourself. Explain what has happened, tell your side of the story. You might find that someone in the building has 'form' for this kind of thing, and you'd get an idea of whether or not the landlord is likely to take such complaints seriously.

If you think that this complaint is being taken seriously, then you need to start compiling evidence now. For starters, do not leave the dogs alone in the house, ever.

Do you have a dog sitter who can come in for the time you are out? Or can you take your dogs to a doggy day care whenever you leave the flat? No matter what the cost, this will be worth it.

Can you rig some kind of recording for the times you are gone, so that there is evidence that your dogs were quiet?

If you don't have a dog care or recording option, then I hate to say it, but you do have to live like a hermit until this gets settled. Given anti-dog attitudes, the burden of proof (realistically if not legally) will fall to you. You have to be able to prove that your dogs do not bark. Anytime the dogs are alone your neighbor can claim that they barked - there needs to be someone at home, or a recording, to be able to dispute the complaint.

I know living like this is hell. When I was going through this I could not leave the house unless my dogsitter was able to come over, it costs me a couple hundred just to walk out the door. But it might be the only way to protect your dogs.

Here is what I did when I received a complaint:

First I sent a letter to the Quartier Verwaltung (we are all homeowners, but there is a firm that manages the administration of the Quartier association. They would be the first level arbiters of any complaint between residents of the Quartier.) and to all the residents of the Quartier. I explained in the letter that I received an anonymous complaint, thus the reason for everyone receiving the letter. I asked anyone who had concerns to come directly to me, assured them that I would take their concerns seriously and together we would find a solution.

I also included the fact that my dogs regularly attended the Hundeschule, and that my trainer would be happy to meet with anyone who had concerns. Gave the trainer's name and contact details.

I also pointed out that while I was doing everything possible to ensure that my dogs did not bother anyone, and would always continue to do so, under the Animal Welfare law, dogs are allowed to (blah blah blah, insert article and paragraph of the TSchV here.)

This was at my trainer's suggestion. She's seen this a million times and said that showing that you are working on an issue (real or perceived) i.e., regular Hundeschule attendance, and invoking an authority figure (a certified SKN trainer, registered with the Veterinäramt as well) generally is well received by most Swiss. And while showing an open and respectful attitude, showing sensitivity to neigborhood concerns, I should also politely, gently but firmly push back a bit, show that I know the law and am not a push over, despite being a blöde Auslander.

I also had the trainer do a number of sessions with us at home, in our garden. Not that my dogs needed it, rather this was a bit of theater. I wanted my neighbors to see me actively working with the dogs, to see the 'authority figure' working with me. Given the curtain-twitching and gossiping propensities of my neighbors I knew that word would get out to whoever the anonymous complainer was.

At the same time, by not leaving my dogs alone I had the evidence needed that they did not bark, should the anonymous complainer keep at it. If it had come to legal action, I was prepared.

Fortunately it did not. No one took me up on my offer to chat about concerns, no one contacted my trainer. The matter seemed to die down.

However... I still feel I cannot relax my vigilance. There is an unhinged person out there, some mobbing continues, and I still feel like I have a target painted on my back. Not a nice way to live.

Anyhoo... that's what worked for us.

If you feel that you cannot take steps in rearranging your life for the short term, then longer term you likely need to move. Sad fact of life in Switzerland, where we live in such close quarters. I liken my Quartier to a Calhounian sink, overcrowding bringing out the worst in humanity.


I hope that you can clear this up quickly, and wish you all the best.


ETA:

In another thread you mention your Gemeinde following up on needing to do the SKN courses. Do make sure that you have that sorted out if you haven't already done so. This is the kind of situation that could trigger a non-compliance fine.

Last edited by meloncollie; 22.11.2015 at 13:32.
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Old 21.11.2015, 16:03
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Re: Done everything we possibly can but still 'anonymous ' complaints

lol, ignore what I wrote. Melloncollie to the rescue!
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Old 21.11.2015, 16:36
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Re: Done everything we possibly can but still 'anonymous ' complaints

You said your dogs aren't barking.
How could you know? Since you're not at home, how can you tell?
Moreover, there could be complaints not the other dog owners as well.

From my bad experience, dogs left alone, tend to bark.
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Old 21.11.2015, 18:20
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Re: Done everything we possibly can but still 'anonymous ' complaints

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You said your dogs aren't barking.
How could you know? Since you're not at home, how can you tell?
.
Yes of course, the first step is to determine that one's dogs are really, truly, not barking unacceptably. That should go without saying.

And if it turns out that they are, the behavior needs to be addressed. There is much one can do to help a dog to learn to settle quietly and happily when home alone - and much one must do to manage the environment, and thus the behavior, in the interim.

But the first step, before we head off in that direction, is to determine exactly what the problem is, or isn't. And that requires consistant observation over a period of time, either someone at home or a recording device.

(To the OP: Go through your normal 'leaving' routine. Pick up your keys, put on your shoes and coat, walk out the door. But then sit very quietly a ways away but within earshot of your flat. Bring a book - and listen for a few hours. Make notes on what you hear. Do this repeatedly, mimicing as best you can the times you normally would be away from home.)

Thumbs pressed that a solution can be found.
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Old 21.11.2015, 19:39
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Re: Done everything we possibly can but still 'anonymous ' complaints

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(To the OP: Go through your normal 'leaving' routine. Pick up your keys, put on your shoes and coat, walk out the door. But then sit very quietly a ways away but within earshot of your flat. Bring a book - and listen for a few hours. Make notes on what you hear. Do this repeatedly, mimicing as best you can the times you normally would be away from home.)

Thumbs pressed that a solution can be found.

Or just simply set up a web cam activated by noise, plenty of apps out there for this and go off and have a good time.

Sitting outside may alert your delightful neighbour that you are not entirely sure there's nothing wrong and may lead him to use this against you somehow.
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Old 21.11.2015, 20:19
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Re: Done everything we possibly can but still 'anonymous ' complaints

Haley, just like Meloncollie, (excellent post Meloncollie), I have been there, done that too! I would just like to say, don't let the "anonymous" b......d get you down. I know it's easier said than done, but hang on in there, be strong for your family, canine and human.

I'm sure there are many people here - certainly me - who are backing you all the way Haley. Please keep us posted.

Take care
Merry
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Old 21.11.2015, 20:22
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Re: Done everything we possibly can but still 'anonymous ' complaints

Is it possible to get someone to dogsit at least for a few weeks or take them to someone elses place? Keep a record to prove your dogs were not home those times with a witness. Sounds like the neighbours dog is barking & you're getting the blame.
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Old 21.11.2015, 21:16
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Re: Done everything we possibly can but still 'anonymous ' complaints

Thank you all of you especially merry! Yes it's hard to live here sometimes but I focus on the good regarding a dog sitter we've used confloozed which is amazing whilst on holiday but like I said its only Monday tues thurs Fri 11-12 and 1.30pm until 3/4pm I can't really see us needing a sitter for 2 hours a day, we've done the pretending to leave and listen thingy but not heard anything unacceptable but like I said 5 years no moaning the little bulldog doesn't but we've drawn the blinds just in case I don't know well what can I say just plod on I guess and keep chin up try not to annoy anyone in the 2 hours I'm out lol but I'm not prepared to go back to being a hermit for anyone,,, thank you for your positi comments love to you all X x
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Old 21.11.2015, 21:24
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Re: Done everything we possibly can but still 'anonymous ' complaints

Would also advise to take the dog to a sitter for the hours you are out- after checking with a monitor whether he is barking or not.

In the UK it is almost impossible to rent if you have pets, and most apartments are sold with a contract that clearly says 'NO DOG' (as is the case with our apartment) - the owners assoc let's us stay there for a couple of weeks at a time- we are very lucky- but we couldn't NOT leave there full time with a dog (even though we are owners). When we are there- we can never ever leave Slinky on his own as he does bark (not a problem here as we have NO close neighbours).
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Old 21.11.2015, 21:27
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Re: Done everything we possibly can but still 'anonymous ' complaints

Yes I see that about the no pets policy here and I hate to say this but I lived in zug alone and my fella lived in Wetzikon we decided to move together but his apartment said absolutely no pets so we deliberately moved to one that pets were welcome and this happens
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Old 22.11.2015, 04:18
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Re: Done everything we possibly can but still 'anonymous ' complaints

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Yes I see that about the no pets policy here and I hate to say this but I lived in zug alone and my fella lived in Wetzikon we decided to move together but his apartment said absolutely no pets so we deliberately moved to one that pets were welcome and this happens
Apartment living with pets can be complicated. There are exceptions - but most dog owners will try and rent a house. This often means making compromises about location and does not offer a 100% guarantee but the chances of a complaint are far less than if one lives in an apartment building.

You are going to have to get proof that your dogs are not barking.
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