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Old 04.05.2016, 10:28
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Swiss bicycle shops are hosers rant

What's up with the pricing here? It's a sick bad joke - bike shops charge astronomic fees for simple tasks.

Ex. 1: The spring clip on my wife's ebike's rear hydraulic disc brake had gotten bent and was rubbing the disc and making some noise. She unbolted the caliper and zip-tied it to the frame to get home using just the front brake and avoid causing further damage, but didn't think through how hydraulic brakes work. When she inadvertently squeezed the rear lever, the piston popped loose and the fluid all drained out. No big deal, replace the pads and spring, push the piston back in, and bleed the brake. Cost quoted at local shop: CHF 200.- (They even tried to tell her they would also have to replace the disc itself, as it had gotten fluid on it. BS - a quick wipe down with most any solvent and it would be like new...)

Actual costs: CHF 5.- for brake pads online, CHF 12.- for a bleed kit (which the bike shop surely has already - their material costs would be only about CHF 1.- in mineral oil), and about 15 minutes of labor.

Ex. 2: A friend took a decent condition road bike into a shop and Zurich and asked for a basic service/maintenance on the brakes and drivetrain. She explained she didn't want to spend much on it. She went to pick it up a week later and was presented a bill for CHF 1200.- The overzealous mechanic had started rebuilding it with better components instead of just doing the basic maintenance...

rant over. Feel free to add your anecdotes about getting hosed by Swiss bike shops.
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  #2  
Old 04.05.2016, 10:40
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Re: Swiss bicycle shops are hosers rant

I've only had good experiences here, yes it costs a bit more for labor. I have been charged between 80.- and 120.- for a full service, excluding parts. But tires and brake blocks are usually not too expensive. 200.- for labor if it takes an hour or so to do it does not sound ridiculous. It seems like your friend did not ask for an estimate before taking it in.
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Old 04.05.2016, 10:45
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Re: Swiss bicycle shops are hosers rant

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I've only had good experiences here, yes it costs a bit more for labor. But I been charged between 80.- and 120.- for a full service, excluding parts. But tires and brake blocks are usually not too expensive.
That's reasonable, even cheap. The bike shop I worked in 10 years ago in the US was charging 70.- for a full service (excluding parts).

Maybe they target hosing women who don't know much about bicycles? Like auto mechanics are known for as well?...
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Old 04.05.2016, 10:47
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Re: Swiss bicycle shops are hosers rant

Sometimes I would be tempted to pay 200chf to service my brakes as its a monumental hassle sometimes.

Paid 45 recently for a new spoke lacing and wheel truing which I though was okay as its another job I don't have the patience for
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Old 04.05.2016, 10:53
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Re: Swiss bicycle shops are hosers rant

I'm I woman and I don't think I've been ripped off by the bicycle shop I went to.

I was charged 50chf for a full service ( no parts involved) plus 16chf for the stand they fitted to it. I thought it was pretty good price personally.
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Old 04.05.2016, 11:01
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Re: Swiss bicycle shops are hosers rant

Simple solution.
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Old 04.05.2016, 11:03
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Re: Swiss bicycle shops are hosers rant

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What's up with the pricing here?
Everything is gold-plated by default.

That's why quoted prices tend to be expensive. That's why one always asks for a quote first and then iterates on the deliverable until it works out. This applies to bicycles as much as it does for cars.

Recent experience with car: "is this the luxury version of the brake? well, there is that option which costs CHF 150 less"

Recent experience with bicycle: I pay CHF 95 for full servicing (including complete cleaning) of a hydraulic disc brake bike (but not a mountain bike). While not cheap, that's quite reasonable. The "other" bicycle shop nearby wants to charge CHF 125 for the same.
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Old 04.05.2016, 11:36
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Re: Swiss bicycle shops are hosers rant

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That's reasonable, even cheap. The bike shop I worked in 10 years ago in the US was charging 70.- for a full service (excluding parts).

Maybe they target hosing women who don't know much about bicycles? Like auto mechanics are known for as well?...
1200.- is outrageous, and I would complain about that. Its the same cost as a new reasonable quality bike. Maybe your friend asked for more then she thought, maybe she said something like "make it like new"?
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Old 04.05.2016, 12:17
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Re: Swiss bicycle shops are hosers rant

Hello Belgianmum

Can you please share which shop you used? Is it in Neuchatel?

Thanks
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Old 04.05.2016, 12:34
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Re: Swiss bicycle shops are hosers rant

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I'm I woman and I don't think I've been ripped off by the bicycle shop I went to.

I was charged 50chf for a full service ( no parts involved) plus 16chf for the stand they fitted to it. I thought it was pretty good price personally.
Now that's an honest and reasonable price IMO.

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1200.- is outrageous, and I would complain about that. Its the same cost as a new reasonable quality bike. Maybe your friend asked for more then she thought, maybe she said something like "make it like new"?
She told them 'just make it ridable' (it was in fine condition, just needed basic maintenance), and to call her if there were any complications. She ended up paying 400 just to get it out of the shop, and refused to pay the rest. She had been expecting to pay 120-, tops.
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Old 04.05.2016, 13:27
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Re: Swiss bicycle shops are hosers rant

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What's up with the pricing here? It's a sick bad joke - bike shops charge astronomic fees for simple tasks.
. . .
Overcharged ? In Switzerland ? Surely not.
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Old 04.05.2016, 13:37
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Re: Swiss bicycle shops are hosers rant

I bought a bike in Zürich from Cycle Shark. When it came time that my wife wanted a bike too and wanted a particular model from a brand that Cycle Shark held, we called him on the telephone and asked if he had it.

"Yes, I have it here in the shop but im not sure in which frame size."
Can you take a look what frame size it is?
"No."
Excuse me?
"Sorry I don't have time"
You don't have time?
"No I'm in the middle of working on something else"
So how should we find out if it is the right size?
"Please come to the shop later and I'll look then"

Errr, so we have to physically travel to the shop to do that?

The shop closed last year. Probably he is still trying to figure out why it didn't survive.
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Old 04.05.2016, 14:36
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Re: Swiss bicycle shops are hosers rant

Good practice is to get a quote before any job is started!
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Old 04.05.2016, 14:54
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Re: Swiss bicycle shops are hosers rant

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Good practice is to get a quote before any job is started!
Fun fact: In Switzerland are 99% of quotes in no way binding... unless they very directly state that this is an agreed fixed price.
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Old 04.05.2016, 15:43
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Re: Swiss bicycle shops are hosers rant

200CHF for my annual service in Geneva, increased to 230 this year for a hours work, no thanks... (from the shop where I bought it from)
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Old 04.05.2016, 20:46
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Re: Swiss bicycle shops are hosers rant

take the bike to Konstanz and have it done for half the price
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Old 04.05.2016, 21:27
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Re: Swiss bicycle shops are hosers rant

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Fun fact: In Switzerland are 99% of quotes in no way binding... unless they very directly state that this is an agreed fixed price.


Now my head is spinning.

So... when I see an ad encouraging potential customers to ask for an 'unverbindliche Offerte', I had assumed that meant that the act of asking for the quote does not obligate me to give them the job. But your point now makes me think I have made an incorrect assumption, that 'unverbindliche Offerte' might only mean the company is not obligated to stick to the price.

Oder?

And if so - How do I protect myself? Do I need to follow through with a second document that actually forms a contract?
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Old 04.05.2016, 21:34
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Re: Swiss bicycle shops are hosers rant

read this. Sorry its in German


http://www.srf.ch/sendungen/kassenst...ls-die-offerte


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Now my head is spinning.

So... when I see an ad encouraging potential customers to ask for an 'unverbindliche Offerte', I had assumed that meant that the act of asking for the quote does not obligate me to give them the job. But your point now makes me think I have made an incorrect assumption, that 'unverbindliche Offerte' might only mean the company is not obligated to stick to the price.

Oder?

And if so - How do I protect myself? Do I need to follow through with a second document that actually forms a contract?
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Old 04.05.2016, 21:36
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Re: Swiss bicycle shops are hosers rant

An 'unverbindliche Offerte' means, as has been said, that there is no obligation on the part of the customer.
An accepted offer is usually binding on both parties: (Ger.) http://www.srf.ch/sendungen/kassenst...ls-die-offerte
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Old 04.05.2016, 21:50
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Re: Swiss bicycle shops are hosers rant

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Hello Belgianmum

Can you please share which shop you used? Is it in Neuchatel?

Thanks
Cycles Prof in St Blaise.
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