I need to rant a bit here, as I am totally frustrated. I needed a new battery for my Dell D400 notebook. Its about 2 years old. Not exactly ancient. The spare item is not listed on the Dell website. I tried to find an email contact to tell them so, but there is none except for sales support , requiring a customer number. I then phoned them up and they asked:
"Is it company or private ?"
I answered and the put me through to company accessories.
"What is your company customer number ?"
"I dont have one."
"So how did you buy the Dell ?"
"It was vested by me in the company."
At this point they hung up and the process on their premium rate phone line including the riduculous holding-time started again.
This time I did it again, and got through to a human called Danielle, who was very helpful, and gave me a part number. The part number resulted in "No products found" on the Dell website.
We ended up with a few problems trying to spell out my details. I suggested emailing her to make life easy (!) and she gave me her email, which was a long name.
For whatever reason lost in translation the email bounced and I was back to square one.
I still have no fresh battery, and my faith in Dell is extremely low. I am about to buy another notebook, but it wont be a Dell one, on principle.
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Thanks for taking the trouble to check out my own capriciousness. To be honest I have no particular allegience in a nonwork capacity: I just want it to do basic fun stuff with minimal effort from me. If that means I must revert to a PDP-11 to avoid pointless bells and whistles, to write my insulting posts, then I would. Even a switch to the Mac world would be frustrating, so I struggle on with minimal upgrades...
Yes I saw that Mac for sale, was tempted, as I have a 450 MhZ Powermac. DaveA, if you go Mac, you will not regret it. I have had mine for 3 or 4 years, and 5 or 6 years now I have had Linux also. Ubuntu is also a brilliant implentation of Linux. OS X also is underpinned by Unix, so all the tricks learned in Linux are far from wasted.
My first job in Switzerland was running and maintaining a PDP 1173 ..... those were indeed the days, and the company I worked for had a Wang system for everything else in the office .....