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Yes, generally spaking, you'd be surprised with what companies are getting away with here, simply because the customer has no rights.
These folks might be able to help you out with your questions.
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Exactly. Mrs Sommaruga and her organisation proved very very often that the customers have far more rights than most people imagine. And according even to latest reports, the "Konsumentenschutz" still is quite effective.
But THIS of course is only ONE thing. The normal procedure in such cases is that the customers gets an offer to rent a TV for a crucial interim period at favourable rates or even free, as a kind of marketing. It of course depends on how many such cases there are at Samsung-Migros
A friend recently considered both Migros-Samsung and Microspot (not sure about the trademark of the TV). His wife and him in the end decided in favour of Microspot (sightly cheaper, and rather better info) and he now is quite happy
If there are many such cases of Samsung-Migros, it may cost Migros market-shares, and even some percentage-points are recorded in HQ. So that the lack of service may cost somebody his job
I still remember how I in about 98 reported an "inappropriate behaviour" of a COOP branch manager with all precise details to the COOP Zch HQ, and was told that they would take care of the matter. When I next time visited the shop, there was a new branch manager in charge
back to square one. The Konsumentenschutz is the way to go !