Scam? Mistake? Disgruntled employee? Phishing attempt?
Yesterday evening, Planet Multimedia had several TVs of varying sizes and brands, ranging from 32" up to a Samsung LED 55" TV, advertised at CHF 16.75, including MwSt and free delivery. This seemed like quite a good deal to me. It also seemed possibly, ever-so-slightly fishy, but I was determined to find out if it was real -- you never know, maybe it was some sort of marketing ploy to attract new customers with amazing deals on very limited stock; or maybe a bait-and.switch campaign, but I would definitely not get suckered into buying a more expensive model.
So, I checked out Planet Multimedia's satisfaction rating on toppreise.ch -- not too bad, they seem a reputable company. I read their terms and conditions carefully -- no sign of any requirement to pay more than the advertised price (although, of course, there was the standard "errors and omissions excepted" clause). I googled "Planet Multimedia" -- nothing negative about the company at all. I checked with my credit card company -- no reports of fraud involving this online retailer.
Naturally, I then proceeded to buy the biggest TV they had at that price: a Samsung UE55ES6300S. The sale went through, no problem.
I promptly received three emails:
- confirmation of my new account at Planet Multimedia
- receipt (as pdf) for the amount paid, confirming the order status as "Ordered" (see extract below)
- confirmation that payment had been received.
I sat back and waited my TV to arrive within the promised two days.
Of course, two minutes later a fourth email arrived with another pdf attachment, identical to the first receipt but updating the order status to "Cancelled". No explanation given, and the helpline number is unmanned until Monday. Someone is definitely working at Planet Multimedia over the weekend, though -- the bargain prices are no longer on the website.
I wasn't at all surprised to find my order cancelled, but I'm curious: what was Planet Multimedia playing at?