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Old 21.05.2015, 14:05
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Another bizarre way to buy things in Switzerland

Earlier today I went into the local Media Markt to buy some noise cancelling heaphones. They only had a few types and they were all a bit more expensive than I was expecting. So an hour later, I checked on the excellent toppreise.ch and found that the best reviewed headphones at the best price were available online at the Media Markt website. So.. I bought them (Bose AC25s) online and chose the 'pick up at the shop' option to avoid paying credit card charges.

I now have a piece of paper printed out from my email that I'll take back to Media Markt tomorrow so that they can sell me the headphones I was looking at today... for 50chf less than the in-shop price.

Bonkers.

BTW .. if anyone replies tomorrow, I wont be able to hear you as I'll be wearing my noise cancelling headphones.
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Old 21.05.2015, 14:14
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Re: Another bizarre way to buy things in Switzerland

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BTW .. if anyone replies tomorrow, I wont be able to hear you as I'll be wearing my noise cancelling headphones.
Just a little hint that may not be the user guide - place the headphones over your head and covering your ears - that way you'll still be able to see if anyone replies. The additional benefit being that your ears are far better for listening than your eyes.

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Old 21.05.2015, 14:26
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Re: Another bizarre way to buy things in Switzerland

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BTW .. if anyone replies tomorrow, I wont be able to hear you as I'll be wearing my noise cancelling headphones.
Pardon?
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Old 21.05.2015, 15:09
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Re: Another bizarre way to buy things in Switzerland

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Earlier today I went into the local Media Markt to buy some noise cancelling heaphones. They only had a few types and they were all a bit more expensive than I was expecting. So an hour later, I checked on the excellent toppreise.ch and found that the best reviewed headphones at the best price were available online at the Media Markt website. So.. I bought them (Bose AC25s) online and chose the 'pick up at the shop' option to avoid paying credit card charges.

I now have a piece of paper printed out from my email that I'll take back to Media Markt tomorrow so that they can sell me the headphones I was looking at today... for 50chf less than the in-shop price.
Best Buy in the U.S. (same type of store as Media Markt) often has items cheaper online than in their shops but you can also order online and pick up in store. I don't think it's that unusual.

Although last time I bought something in there, they sold me something in store at the online price which I thought was pretty decent of them.
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Old 21.05.2015, 15:15
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Re: Another bizarre way to buy things in Switzerland

i also had that experience with media markt with some hairclippers.

i went a bit further even, and demonstratively bought the thing on my phone on the mm website inside the mm store with the hairclippers in my hand.

they wouldnt let me take it with me because it had to come from storage or whatever.

rrrrrrroaaaaarrrrr!!!
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Old 22.05.2015, 01:53
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Re: Another bizarre way to buy things in Switzerland

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Earlier today I went into the local Media Markt to buy some noise cancelling heaphones. They only had a few types and they were all a bit more expensive than I was expecting. So an hour later, I checked on the excellent toppreise.ch and found that the best reviewed headphones at the best price were available online at the Media Markt website. So.. I bought them (Bose AC25s) online and chose the 'pick up at the shop' option to avoid paying credit card charges.

I now have a piece of paper printed out from my email that I'll take back to Media Markt tomorrow so that they can sell me the headphones I was looking at today... for 50chf less than the in-shop price.

Bonkers.
Media Markt have always been quite expensive - actually they were kind of the equivalent of Comet in the UK: somewhere to go see and feel a product and then buy it online for 10-30% inc delivery :-) (I speak as one that was run out of Comet in Reading a few times over this issue !).

Having belatedly realised they were in a Comet-like death-spiral they started to offer goods online, so yes they will even beat online their own physical stores on price - which as you say is bonkers but is the price you pay for being online.
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Old 22.05.2015, 08:11
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Re: Another bizarre way to buy things in Switzerland

Last time this happened to me in MM Basel I talked to the shop assistant and there was no problem with lowering the price to match the online one.
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Old 22.05.2015, 17:15
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Re: Another bizarre way to buy things in Switzerland

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Earlier today I went into the local Media Markt to buy some noise cancelling heaphones. They only had a few types and they were all a bit more expensive than I was expecting. So an hour later, I checked on the excellent toppreise.ch and found that the best reviewed headphones at the best price were available online at the Media Markt website. So.. I bought them (Bose AC25s) online and chose the 'pick up at the shop' option to avoid paying credit card charges.

I now have a piece of paper printed out from my email that I'll take back to Media Markt tomorrow so that they can sell me the headphones I was looking at today... for 50chf less than the in-shop price.

Bonkers.

BTW .. if anyone replies tomorrow, I wont be able to hear you as I'll be wearing my noise cancelling headphones.
It's simply that by buying online you're taking away the infrastructure costs associated with running a physical shop, whch accounts for the markup on many items in-store. They've done it for years.
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Old 23.05.2015, 01:10
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Re: Another bizarre way to buy things in Switzerland

Some stores like foto Fuchs explain quite openly the difference in price between their store and online store (digifuchs). Here:
http://www.fotovideo.ch/index.php?si...&aufklappen=no

Anyway, if you are flying Swiss and have air miles to burn, the QC25 is on sale for around 62k miles. Not exactly cheap, but not a bad way to get rid of miles.
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Old 23.05.2015, 01:52
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Re: Another bizarre way to buy things in Switzerland

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It's simply that by buying online you're taking away the infrastructure costs associated with running a physical shop, whch accounts for the markup on many items in-store. They've done it for years.
But with the "pick up in store" option, you're actually increasing those costs by needing staff to find, fetch and sign-off an order on demand, instead of the customer just picking up their own stuff from the shelf. OK, stuff has to be put on the shelf, but that can be organised more efficiently outside peak periods.

That's no criticism of MM, by the way. Their in-store prices should be what the market will bear. Ideally their online prices would also be the same, but the online business needs to be more competitive. The common-sense compromise is to match the online price when asked, which often (but not always) seems to be what they do.
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Old 23.05.2015, 10:34
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Re: Another bizarre way to buy things in Switzerland

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But with the "pick up in store" option, you're actually increasing those costs by needing staff to find, fetch and sign-off an order on demand, instead of the customer just picking up their own stuff from the shelf. OK, stuff has to be put on the shelf, but that can be organised more efficiently outside peak periods.

That's no criticism of MM, by the way. Their in-store prices should be what the market will bear. Ideally their online prices would also be the same, but the online business needs to be more competitive. The common-sense compromise is to match the online price when asked, which often (but not always) seems to be what they do.
The online order gets sent to the pickup point, generally staffed by one person who has everything in a place where they can get it from very quickly. Yes you still need someone to process it, but the point is that the stock is considered separate to the one in the store, which is why it's cheaper.

And yes, you can also often get them to price-match in store, but most people don't know that.
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Old 26.05.2015, 14:36
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Re: Another bizarre way to buy things in Switzerland

It probably depends on the person you talk to in store and how 'empowered' to make a decision they are. Happens in the UK too all the time, the shop can have several of the item on the shelves but you cant take it away because it has to be sent in for an online order.... obviously messes up their inventory control.
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