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  #41  
Old 24.05.2016, 10:53
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Regarding the UK (or anywhere in the EU), you don't get any VAT or customs fees anywhere.
Again as with shipping, just because you don't see it on your bill it does't mean you have not paid it. China has 17% and Japan 8% VAT and guess what if you import from those countries into the US or UK you'll pay it one way or another.
Among the most irritating things in the US in places like California are shops where prices are marked without taxes and when you pay, the additional amount is added. The bill is always higher than what was advertised. That's what happens when you do international mail orders in Switzerland too
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Old 24.05.2016, 12:49
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

axman, I spent over a week going back and forth with the customs department of the Swiss Post. Basically what they say is this:

-Shipping has to be explicitly stated on the customs declaration (even though there is no special section for this to be stated in)
- If shipping is not stated, they will estimate the shipping fee and add it to the total value of the parcel (in my case it was also 9 CHF, maybe this is the standard amount?)
- As a policy, they will not refund or remove the charges of VAT and admin fees, even if you can prove shipping was included in the value amount stated on the customs declaration

It was all a bit of a pain in the ass, so next time I order something, I will make sure it's under 53.5 CHF so if they decide to tack on a 9 CHF shipping fee, I'm still under 62.5 CHF.

I told the company I ordered from what happened and they allowed for the parcel to be shipped back and will give me a refund. They'll then let me reorder in two separate shipments so I'm well under the threshold. All for no charge! It's great to see some companies still have good customer service!
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  #43  
Old 26.05.2016, 00:25
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

btw, you can charge the customs fee back to the seller. I did it once with one of the UK skincare sellers and they apologized and paid back the 25CHF charged by SwissPost
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  #44  
Old 26.05.2016, 01:31
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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axman, I spent over a week going back and forth with the customs department of the Swiss Post. Basically what they say is this:


- As a policy, they will not refund or remove the charges of VAT and admin fees, even if you can prove shipping was included in the value amount stated on the customs declaration


Well .... I must have been lucky then, because I could prove that the shipping was included in the value and the Swiss customs returned me the money they charged.
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  #45  
Old 26.05.2016, 14:47
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

The declaration on my package state that the shipping is Zero. Not in the list of items, but just below the totals. I have sent them an email with a picture of the declaration. Hope they will refund me.

If you ship it back, will you get the money back from Swiss Post?
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Old 26.05.2016, 15:22
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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The declaration on my package state that the shipping is Zero. Not in the list of items, but just below the totals. I have sent them an email with a picture of the declaration. Hope they will refund me.

If you ship it back, will you get the money back from Swiss Post?
I didn't pay the money requested at the time, because I knew it would probably be very hard to get back, even if I could prove that shipping was included. So I asked the postman to take the parcel back with him to the post office until I got it sorted out.

Now that it's been shipped back I don't have to pay the money and I've been refunded by the company I bought the stuff from.

If you've already paid, you might get lucky like some others on here and get the money back if you go to the Swiss Post in person. I think doing it via email probably wasn't the best way to go.
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Old 26.05.2016, 15:26
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Well .... I must have been lucky then, because I could prove that the shipping was included in the value and the Swiss customs returned me the money they charged.
Lucky you! I'm not sure how you went about it, but I think it probably makes a big difference if you do it in person rather than via email. Lesson learnt for next time!
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  #48  
Old 26.05.2016, 22:51
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Re: Swiss Post just tried to charge me 25 CHF in customs for something worth 60CHF

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Lucky you! I'm not sure how you went about it, but I think it probably makes a big difference if you do it in person rather than via email. Lesson learnt for next time!
I called and spoke with them.
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