I'd suggest writing a letter and sending it by registered mail. If they choose to ignore it, you've got a computer, but at least you've covered yourself should they decide to come back to you at some point in the distant future.

Well you tried returning it...still id check if they have not charged you for it

Good point DB, I second this!!!

Yes, the big question is, did you order by credit card? As that makes you more vulnerable in theory, if they decide later you on you have no proof that you called, etc....

For the record I'm Irish myself another reason I got in touch.

I do not. They never write me letters although I am a customer, only emails or calls. So why should the OP do anything more?

I personally had my fair amount of WTF this year from companies that seem to try to reduce their operational costs. Usually, it is not a consumers benefit. Ever tried to return something lately? If it does not fit the five standard cases, it gets terrible. This time, the case that did not fit the call center agents training is for once a fortunate one for the OP. Inform them and if they not pick up the ball... enjoy your Mac.

Having worked at large companies with similar processes I can tell you that nobody gets kicked for a missing computer. The costs are calculated in the overall operations: Probably it is cheaper to not have a person who runs after the five misplaced computers a month than getting them back.

Because it's cheaper and less hassle than being accused of theft in the future?

In which way does it make somebody vulnerable? The OP did not order it, so there is no paperwork that allows Apple to charge a credit card. Trust me, they would not dare this or they have a high chance to end up on "Kassensturz" or similar TV programs.

And the OP might get a phone bill that does show when a call has been made. But in principle, he has not to prove anything. They have to search the computer and ask for it. The OP never said that he did not receive a computer but quite the opposite...

Theft is hardly the case here: An unwanted package. Simply inform the sender and tell him to pick it up. A call is enough and a call center as Apples records them. End of story.

Well congrats for being an Apple fan for a start.

Ditto what the other posters are saying, you need to make all reasonable efforts to tell them about the error, but make sure that they get it picked up and that you don't have to mess around sending it back or hanging around at home waiting for TNT to collect. I mean mistakes happen and if this were your business, you'd expect to be told if someone had goofed and sent off your stock in error.

BTW - since I received a free replacement MacPro for my older PowerPC that bled green (see a previous thread in August) someone has to pay for it, so your honesty would help free my emotional pull.

I would give it back. You know the people who get a kicking/get fired over stuff like this are always the people who can least afford to. Its not Jobs who'll feel it, its the stockroom guy or the cleaner who'll be accused of stealing.

Knowing my luck I would return it only to find weeks later that my credit card had been charged for the headphones and the iMac and not have either!

Karma has a bad habit of biting you on the arse! Why not donate it to the charity of your choice and if Apple find out we can all shame them into donating a few more...

And in the letter, do remember to detail the daily storage charges that will
be levied and the attendance charge for having someone there so they can
actually pick it up.

Have the invoice all typed up ready for the nice man to sign before you
give the pc to him to take away.

Should they ever show....

I can recommend the WSS as a very worthy cause.



That's the Weejeem Skiing Stiftung
.

If you are really cheeky, you charge them CHF 500 for disposal of unwanted electronic waste, dumped on your property

Doc.

Keep it. It is just a set of headphones. All the paperwork says so. How often have you been screwed by paperwork or small print in the past. Someone said "karma" was the reason for giving it back. Maybe karma is the reason you got it.... ;-)
....Merry Christmas

Well I once ordered a camera from the Apple website. I waited a long time and it never showed so I called and they cancelled the order and resent another one which arrived. However the original camera then turned up a few weeks later.
I just left it aside in its box for about 2 months until one day I received another invoice from Apple charging me for the second camera.

To be honest you'd be better off just getting it back to them. Take a walk into the apple store one day and explain what happened.

Karma will be in order and you won't get a surprise bill down the line if you start using this laptop now.

I remember those, there were two types of cooling unit that apple used. If you had the Panasonic version then you'd probably have no problems, but if you had the Delphi version then sooner or later it would leak, killing the processor module, power supply (what were apple thinking putting a liquid cooling system directly above a mains connected PSU), and quite often the logic board as well.

Pain in the arse to fix as well. As the machines got older we'd get refurbished parts and I'd say 1 in 3 times either the processor or the logic board would be DOA, but you couldn't tell which because a dead logic board pretty much gives the same symptoms as a dead processor in these machines

I'm glad Apple moved away from LC machines

I'll stop going off topic now.

The choice is obvious ; You should be honest .

You should return it. If you want I know Mac myself, I can pick it up and deliver him back!
Wait a second you said it's an imac??? I changed mind keep that computer awfulness!

Windows Rules!

By the way, do not write letters to them!!!!
Why on earth you would paid for their mistakes?
You called support, that's enough, they probably have created a ticket for your call, if not, not your problem.
As far as you keep the phone bill to prove you called, whatever.

Anyway, you signed (=acceptance of delivery) so technically you've got your hearphones.

If they want to sue you for wrong delivery, they'll have to prove they did send you anything else, but you received the hearphones, right?

True.
Because of you, a poor chinese worker who made the imac (among 100 000 others) will be unhappy tonight!

Return it otherwise Mac will kill a kitten!



EDIT: On a serious note, you should definitely NOT contact them, because it was your duty to confirm the delivery was conform to your order, that's why you have to signed the delivery. You signed, it was not conformed= problems.