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Old 16.10.2015, 20:41
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Pharmacy invoice mistake - which they are demanding we pay...

Hi all,

Looking for some advice on an invoice mistake.

About 2 weeks ago (out of the blue) an invoice arrived from a pharmacy (not our usual one) for a medication that we never received.

I contacted the pharmacy to question, and they sent me a scan of the doctors prescription note for the drug, with my wife's name on it. She was actually in hospital on the day the note was written, but it was for a drug she doesn't need or use. The pharmacy didn't really want to know and said we should pay it. I pushed more and then they said that it must be a mistake with the hospital.

So I contact the hospital. They look into it, and contact the pharmacy directly. Pharmacy then tells the hospital that I personally went to the pharmacy and picked up the drug. And as far as they are concerned I should pay the bill.

But.

I never went to the pharmacy. It is in a different city than we live (although nearby-ish). I had to google it to find out where it was! In addition, it's a drug that my wife didn't need or use. And, my wife and I were both together on the day they said I picked up the drug, and we were (at home) in a different city from the pharmacy. The pharmacist actually claims that she spoke to me in person and told me specifically that the drug wasn't covered by our insurance and that I insisted to use the insurance card. What is rubbish!

A couple of things are a bit odd. Firstly that they have a prescription for the drug in my wife's name. Secondly that they have the insurance details for her.

Anyway, the hospital don't want to know. And the pharmacy are insisting I pay up. I don't want to end up on the debt registry over 50 Smurfs!

Anyone got any advice how to move forward?

Cheers!
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  #2  
Old 16.10.2015, 21:56
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Re: Pharmacy invoice mistake - which they are demanding we pay...

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Hi all,

Looking for some advice on an invoice mistake.

About 2 weeks ago (out of the blue) an invoice arrived from a pharmacy (not our usual one) for a medication that we never received.

I contacted the pharmacy to question, and they sent me a scan of the doctors prescription note for the drug, with my wife's name on it. She was actually in hospital on the day the note was written, but it was for a drug she doesn't need or use. The pharmacy didn't really want to know and said we should pay it. I pushed more and then they said that it must be a mistake with the hospital.

So I contact the hospital. They look into it, and contact the pharmacy directly. Pharmacy then tells the hospital that I personally went to the pharmacy and picked up the drug. And as far as they are concerned I should pay the bill.

But.

I never went to the pharmacy. It is in a different city than we live (although nearby-ish). I had to google it to find out where it was! In addition, it's a drug that my wife didn't need or use. And, my wife and I were both together on the day they said I picked up the drug, and we were (at home) in a different city from the pharmacy. The pharmacist actually claims that she spoke to me in person and told me specifically that the drug wasn't covered by our insurance and that I insisted to use the insurance card. What is rubbish!

A couple of things are a bit odd. Firstly that they have a prescription for the drug in my wife's name. Secondly that they have the insurance details for her.

Anyway, the hospital don't want to know. And the pharmacy are insisting I pay up. I don't want to end up on the debt registry over 50 Smurfs!

Anyone got any advice how to move forward?

Cheers!
Contact the doctor whose name is on the prescription and ask for details; like why was he prescribing for your wife? Is he your "houseartz"?
I suppose there must be some sort of doctors supervision association here than you could complain to that the doctor was prescribing the wrong medicine.
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Old 16.10.2015, 22:16
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Re: Pharmacy invoice mistake - which they are demanding we pay...

Definitely go back via the doctor, and be sure you haven't made a mistake.

I wonder what drug it was, whether it is a scam...maybe go to the pharmacy yourself, with your passport/ID, and see if you actually recognise the pharmacist that is claiming you went there...maybe it's a scam?

Could anyone else have access to your wife's medical card? Usually they won't bill you later (as they have done this time) without either seeing the medical card or some sort of ID...
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Old 17.10.2015, 00:16
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Re: Pharmacy invoice mistake - which they are demanding we pay...

Thanks for the posts.

The doctor in question was one of the duty doctors in the hospital (my wife was there for a few days) - we never actually met them.

Thing is, I know somewhere there is a mistake - but no-one will take responsibility. The hospital say that they would never give out insurance details to a third party. So i'm not sure how the pharmacy got the details. However, I once went to our local pharmacy for something for my myself and forgot my card - the woman there just looked me up on some database.

The pharmacy which has sent the invoice we have never actually been to, and i've never met any of the pharmacists - hence my confusion at them saying they talked to me directly. Unless of course i'm going mad

It's all just a bit strange.

The only explanation I can come up with is that my wife's name got put on someone else's prescription (it's just a sticker they add)...
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Old 17.10.2015, 15:29
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Re: Pharmacy invoice mistake - which they are demanding we pay...

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Contact the doctor whose name is on the prescription and ask for details; like why was he prescribing for your wife?
+1 for this. If it's not a medicine she took, should she have been taking it? Or is there another patient with a similar name, perhaps?
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