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  #21  
Old 28.10.2015, 15:25
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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And I'm sorry, how can they gauge how urgent it may be? Whatever ails me (to whatever level) may not affect another person quite as much, and vice versa.
Sorry, I didn't mean to imply that the receptionist makes a diagnosis over the phone, but surely you must agree that having an inkling of why a patient wants an appointment is useful?

"I have a toothache" (Have you considered seeing a dentist instead of a doctor?)

<Woman in the middle of an anxiety attack with urgent desire to speak with her GP> (I'll get the doctor on the phone straight away.)

"My daughter has an earache with blood dripping out of her ear" (We'll fit her in this afternoon between two other appointments, as opposed to waiting until tomorrow.)

"I need to have a medical certificate in order to participate in a sporting event." (We'll block off a bit more time than normal to allow for the exam, and since it's non-urgent propose a day next week in order to keep slots this week for same-day patients.)

"I need a prescription renewal." (Since it's a regular patient not requiring any exams or tests for the renewal, the doctor can directly fax the prescription to the pharmacy, thus saving an appointment.)

"I cut myself and it's bleeding pretty badly." (Head to an emergency room.)

And about painful blood draws, I need blood tests monthly and even with the exact same nurse pretty much every time there is a huge variability in pain. Most times she's excellent, but on occasion she hits a nerve, and since it's a few tubes of blood the only thing I can do is grit my teeth and bear it out as they slowly fill. Maybe you just had bad luck the first time? I don't much like the finger tests either, they're up there with paper cuts.
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  #22  
Old 28.10.2015, 15:46
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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Not to add to your concerns, but to be pedantic:

Some receptionists are trained nurses - depends on the practice.
Most of the receptionists here aren't nurses, they are medical assistants who do a three year apprenticeship and are trained to do certain procedures ( such as taking blood, syringing ears etc) but who are not fully qualified nurses.
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Old 28.10.2015, 15:47
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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Sorry, I didn't mean to imply that the receptionist makes a diagnosis over the phone, but surely you must agree that having an inkling of why a patient wants an appointment is useful?
Completely, of course. That's the rational, sensible response. It was the level of detail seemingly over and above that brought out my brattishness!
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Old 28.10.2015, 15:59
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Re: Making a Doctor's appointment and getting past the gatekeeper...

I found it weird having to tell the nurse receptionist why I wanted to see my GP at first... But now I've got used to it. I've never been turned away for an appointment and if I define it as urgent, they treat it as urgent. They also all know me by sight and are happy to help with issues with medical certificates. Same goes for the receptionists at the psychotherapy clinic I attend - it's a big centre, but they know me by name, know who I see and can generally make a good stab at remembering what I'm there for (e.g. psychiatrist, psychologist or occupational therapy). I find all that very reassuring, as someone who can call or just turn up in a state - I like the fact that the receptionists know who I am.

I had a really good experience this week when I didn't need to give all the details to see the doctor. I was very concerned about some side effects I'd been experiencing after starting a new treatment. Couldn't get through on the phone so I just turned up (it was a dermatologist's office). Even though some of the side effects were in fact perfectly normal, the receptionist let me see the doctor between appointments - I only had to wait five minutes. I was very impressed.
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Old 28.10.2015, 17:27
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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Sorry, I didn't mean to imply that the receptionist makes a diagnosis over the phone, but surely you must agree that having an inkling of why a patient wants an appointment is useful?

"I have a toothache" (Have you considered seeing a dentist instead of a doctor?)

<Woman in the middle of an anxiety attack with urgent desire to speak with her GP> (I'll get the doctor on the phone straight away.)

"My daughter has an earache with blood dripping out of her ear" (We'll fit her in this afternoon between two other appointments, as opposed to waiting until tomorrow.)

"I need to have a medical certificate in order to participate in a sporting event." (We'll block off a bit more time than normal to allow for the exam, and since it's non-urgent propose a day next week in order to keep slots this week for same-day patients.)

"I need a prescription renewal." (Since it's a regular patient not requiring any exams or tests for the renewal, the doctor can directly fax the prescription to the pharmacy, thus saving an appointment.)

"I cut myself and it's bleeding pretty badly." (Head to an emergency room.)

.
And in next week's episode of Casualty...
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  #26  
Old 28.10.2015, 17:39
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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...
As for being medical professionals as well as receptionists... then the one where I go needs more training. Ouchy...
I always prefer them to do it to the doctor - doctor costs more and is more likely to be painful as they do it less often.

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... see the graphic sex joke at the start of Romeo and Juliet...
Which one?

SAMPSON - True; and therefore women, being the weaker vessels, are ever thrust to the wall: therefore I will push Montague's men from the wall, and thrust his maids to the wall.
GREGORY - The quarrel is between our masters and us their men.
SAMPSON - 'Tis all one, I will show myself a tyrant: when I have fought with the men, I will be cruel with the maids, and cut off their heads.
GREGORY - The heads of the maids?
SAMPSON - Ay, the heads of the maids, or their maidenheads; take it in what sense thou wilt.
GREGORY - They must take it in sense that feel it.
SAMPSON - Me they shall feel while I am able to stand: and 'tis known I am a pretty piece of flesh.
GREGORY - 'Tis well thou art not fish; if thou hadst, thou hadst been poor John. Draw thy tool! here comes two of the house of the Montagues.
SAMPSON - My naked weapon is out...


Subtle stuff...
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Old 28.10.2015, 20:40
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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Pretty funny that the OP gave us more information on his health condition in this forum thread than what he was ready to tell the receptionist
Rufus had a baby before witnesses. That alone might be....
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  #28  
Old 28.10.2015, 22:26
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I always prefer them to do it to the doctor - doctor costs more and is more likely to be painful as they do it less often.

Which one?

SAMPSON - True; and therefore women, being the weaker vessels, are ever thrust to the wall: therefore I will push Montague's men from the wall, and thrust his maids to the wall.
GREGORY - The quarrel is between our masters and us their men.
SAMPSON - 'Tis all one, I will show myself a tyrant: when I have fought with the men, I will be cruel with the maids, and cut off their heads.
GREGORY - The heads of the maids?
SAMPSON - Ay, the heads of the maids, or their maidenheads; take it in what sense thou wilt.
GREGORY - They must take it in sense that feel it.
SAMPSON - Me they shall feel while I am able to stand: and 'tis known I am a pretty piece of flesh.
GREGORY - 'Tis well thou art not fish; if thou hadst, thou hadst been poor John. Draw thy tool! here comes two of the house of the Montagues.
SAMPSON - My naked weapon is out...


Subtle stuff...
It is when you're 14 and have a mental block because Shakespeare "sounds all funny..." . I prefer Twelfth Night myself...

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Rufus had a baby before witnesses. That alone might be....
We weren't selling tickets or anything. Shift change...

Anyway. All I was saying is that it's a bit weird. But if that is the Swiss way then so be it.

Thank you one and all.

Last edited by 3Wishes; 28.10.2015 at 22:34. Reason: multi-quote button - try it! ;)
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  #29  
Old 28.10.2015, 22:32
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Re: Making a Doctor's appointment and getting past the gatekeeper...

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Anyway. All I was saying is that it's a bit weird. But if that is the Swiss way then so be it.

Thank you one and all.
I think it's a bit weird too as it's not like that in the UK but have got used to it now. I just give the bare minimum information.
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