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Old 14.01.2012, 12:47
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Private banking customer service

Hi,
I've been banking with Credit Suisse since 2009 as a private client and am totally fed up with their client service. I have to do almost everything through my relationship manager who is only available from 7.30 Am - 5 PM Mon - Fri (although he is frequently not available during those hours either). He is pretty terrible at following up, they have messed up lots of basic services like address change.
I would prefer not to have a relationship manager and have everything managed through a call center (e.g. like how I had when I banked with HSBC in the UK). Do any banks offer this kind of 24 hour telephone banking service here in CH?
Would be grateful to hear about others experiences with Swiss banks from a client point of view.
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Old 14.01.2012, 12:51
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Re: Private banking customer service

I'm with Zuger Kantolbank in Zug, and found them very good.
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Old 09.02.2012, 20:35
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Re: Private banking customer service

Good overview and possibility to get in touch with Swiss private banks. After the free consultations you decide who is best...
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Old 09.02.2012, 20:52
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Re: Private banking customer service

Credit Suisse do telephone banking. Their main call centre is in Horgen. Why not ask your RM if you can change service levels?
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Old 16.02.2012, 16:50
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Re: Private banking customer service

Quote:
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Hi,
I've been banking with Credit Suisse since 2009 as a private client and am totally fed up with their client service. I have to do almost everything through my relationship manager who is only available from 7.30 Am - 5 PM Mon - Fri (although he is frequently not available during those hours either). He is pretty terrible at following up, they have messed up lots of basic services like address change.
I would prefer not to have a relationship manager and have everything managed through a call center (e.g. like how I had when I banked with HSBC in the UK). Do any banks offer this kind of 24 hour telephone banking service here in CH?
Would be grateful to hear about others experiences with Swiss banks from a client point of view.

All the five original Geneva private banks do. Pictet, DH, Lombard, etc..
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Old 17.02.2012, 11:52
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Re: Private banking customer service

I have a very pleasant account manager in Zurich who works for "Pictet"

Let me know if your interested, and ill tell him to get in touch with you.

I can call him whenever i want on his private cellphone..

Good luck
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Old 17.02.2012, 11:55
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Re: Private banking customer service

Agree that the Private banking with CS is not the best - I prefer to get in touch with the call center. Quicker, easier and it get's done.
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