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  #41  
Old 14.06.2013, 10:05
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Re: UBS's ridiculous replacement card fee

It really is just another reason that people should shop around for a bank and not take one of the two "name brands" just because of the supposed prestige. The fees really can vary a lot between the banks and its wise to look around before committing to one or the other. My cantonal bank has equal or better service to ubs/cs but with much fewer and lower fees than those 2. /high horse
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  #42  
Old 14.06.2013, 10:16
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Re: UBS's ridiculous replacement card fee

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Ok so my wife lost her wallet today and spoke with UBS to cancel her ATM card, a straight forward thing in Canada, and when the dust settled we are now out of pocket 60 chf????
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If you think that's bad, how about a CHF 20 charge if your card develops a fault e.g. magnetic strip becomes corrupted
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Mine fails about once a year on average, never have had a charge.
I got caught with this fee too. Lost my wallet so called the bank, blocked it, ordered new one ...60chf!
Day after received a phone call.... wallet found

That was the only time I was charged for a new card. I must be on card number 6 in 2 years Thankfully I was never charged the 20Chf.

A new card would ne sent to me witn no charge.

If I was charged for their sh**ty cards I wouldnt be happy!

. . . . . with the 60chf new card . . . . well . . . I did lose it . . . Twas my fault
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  #43  
Old 14.06.2013, 10:43
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Re: UBS's ridiculous replacement card fee

The question imo isn't whether it's your fault for losing it, it's whether the high charge for issuing a new card is actually justified and reasonable? Does it really cost them that much in time and materials to process something which is so integral to their customers and their business?
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  #44  
Old 14.06.2013, 17:00
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Re: UBS's ridiculous replacement card fee

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The question imo isn't whether it's your fault for losing it, it's whether the high charge for issuing a new card is actually justified and reasonable? Does it really cost them that much in time and materials to process something which is so integral to their customers and their business?
Good point. Maybe it's one of those tactics designed to make sure you keep better track of your card? If it costs 60 each time to replace, you'll be more careful...in theory...I guess?
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  #45  
Old 14.06.2013, 17:03
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Re: UBS's ridiculous replacement card fee

I had to have mine re-newed from ZKB as the chip was a defect. It allowed money to be withdrawn, but not depoisited at the Atm. Odd, I know. I explained it to the woman at the counter in person and she replaced it free of charge. So got lucky there.
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  #46  
Old 14.06.2013, 17:11
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Re: UBS's ridiculous replacement card fee

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Good point. Maybe it's one of those tactics designed to make sure you keep better track of your card? If it costs 60 each time to replace, you'll be more careful...in theory...I guess?
Not all losses are the result of carelessness, so to to me that is irrelevant. I am just interested if they are are just making up charges base don what they can get away with, or if it reflects actually labour and material costs.
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  #47  
Old 14.06.2013, 18:31
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Re: UBS's ridiculous replacement card fee

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Not all losses are the result of carelessness, so to to me that is irrelevant. I am just interested if they are are just making up charges base don what they can get away with, or if it reflects actually labour and material costs.
Who knows? But maybe 60 CHF is an accurate reflection.

As it's not just the printing of the card, it's blocking the card, having staff 24/7 just in case someone calls, rent for the building they are in, electricity use, equipment and computers purchase and maintenance...

So if 1 person only calls on that day, 60 CHF is quite low to maintain all that.

I mean, you are not paying ONLY for the 5 mins of time it takes to process your case, but also for IDLE time as they have to be on standby.

(Just as with taxi drivers, the charge does not reflect the cost of your trip..
"60 CHF for 15 mins taxi drive? did it really cost him that much?"
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  #48  
Old 14.06.2013, 18:47
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Re: UBS's ridiculous replacement card fee

I'm never sure why it costs 40 CHF to process a cheque with UBS.
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  #49  
Old 14.06.2013, 19:19
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Re: UBS's ridiculous replacement card fee

My new phone cover is really cool. It has a magnet and the phone snaps into it. Snazzy.

Two weeks and two replaced maestro/EC cards later (free from UBS) I have a new phone cover with no magnets.

The phone cover magnets destroyed the magnetic strip. My cards were in separate plastic sleeves within wallet within handbag. Phone was also in handbag.

Cards were replaced free "because no change to PIN number required. " Apparently it's not the plastic that's costly, it's the renewed security.
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Old 30.06.2013, 19:14
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Re: UBS's ridiculous replacement card fee

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The question imo isn't whether it's your fault for losing it, it's whether the high charge for issuing a new card is actually justified and reasonable? Does it really cost them that much in time and materials to process something which is so integral to their customers and their business?
My thoughts exactly Richdog. The banks are milking in the profits from free money; this is a cost that should really be borne by them. Or at least be reasonable, like 5 chf or something.
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  #51  
Old 30.06.2013, 19:17
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Re: UBS's ridiculous replacement card fee

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I'm never sure why it costs 40 CHF to process a cheque with UBS.
Really!!?? You have to pay to cash a cheque here??

Wow, i can't believe I am still getting surprised that there's a fee for everything here.



Well, still love the Country; regardless of all those fees
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  #52  
Old 30.06.2013, 19:44
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Re: UBS's ridiculous replacement card fee

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Really!!?? You have to pay to cash a cheque here??
Cheques are so unusual here as they've been replaced by more modern payment methods. I assume the admin faff they need to process justifies the charge to the customer.
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  #53  
Old 30.06.2013, 20:16
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Re: UBS's ridiculous replacement card fee

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Really!!?? You have to pay to cash a cheque here??

Wow, i can't believe I am still getting surprised that there's a fee for everything here.



Well, still love the Country; regardless of all those fees
Err, I haven't used a cheque in over 15 years, even when I was back in England. It's been card or e-banking (even though I still hate e-banking) ever since.
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  #54  
Old 02.07.2013, 00:29
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Re: UBS's ridiculous replacement card fee

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Err, I haven't used a cheque in over 15 years, even when I was back in England. It's been card or e-banking (even though I still hate e-banking) ever since.
Canada is definitely behind on Europeans on this one. Cheques are still very common for making personal payments / transferring funds around / paying salary etc.
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Old 02.07.2013, 14:11
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Re: UBS's ridiculous replacement card fee

Speaking of cheques...OH got a few recently from the U.S. related to old class-action lawsuits that have finally resolved. Small amounts. Is it worth him trying to cash them here or will any fees just make it pointless? He's unable to cash them in the U.S. for two reasons. First, they have a 90-day time window and we won't be back there in that time. Second, thanks to tightening banking rules over there, he can't just sign the check over to me or my mom to make a deposit in one of our accounts. Ideas?
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  #56  
Old 02.07.2013, 14:24
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Re: UBS's ridiculous replacement card fee

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Speaking of cheques...OH got a few recently from the U.S. related to old class-action lawsuits that have finally resolved. Small amounts. Is it worth him trying to cash them here or will any fees just make it pointless? He's unable to cash them in the U.S. for two reasons. First, they have a 90-day time window and we won't be back there in that time. Second, thanks to tightening banking rules over there, he can't just sign the check over to me or my mom to make a deposit in one of our accounts. Ideas?
Can you send them back to the originator and ask them to make a transfer instead? That's relatively pain-free.
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  #57  
Old 02.07.2013, 14:37
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Re: UBS's ridiculous replacement card fee

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Can you send them back to the originator and ask them to make a transfer instead? That's relatively pain-free.
I am not sure. Since it's from a class-action lawsuit they are auto-generated and sent out by the thousands. We had not heard from the settlement administrators in a good 4-5 years so were kind of surprised. Really hate the 90-day thing, and really hate that they arrived within a week after we got back from a trip to the States.
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  #58  
Old 02.07.2013, 14:51
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Re: UBS's ridiculous replacement card fee

They will cost you about CHF 40/ each, regardless of the amount.

If you have a US account, you can mail them to your bank, with "For Deposit Only" written on the back (unsigned as I recall, it's been a while since I've done it).

Tom
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  #59  
Old 02.07.2013, 14:54
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Re: UBS's ridiculous replacement card fee

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I am not sure. Since it's from a class-action lawsuit they are auto-generated and sent out by the thousands. We had not heard from the settlement administrators in a good 4-5 years so were kind of surprised. Really hate the 90-day thing, and really hate that they arrived within a week after we got back from a trip to the States.
you could try and contact them and ask them to re-issue them closer to the next time you will travel over there?

But, I send in checks all the time "for deposit" only and haven't had problems...is it the signing over to you that is a problem?

I just had to replace my maestro-card as sometimes it would create a read-error at the POS and I would sweat it out hoping the 3rd or 4th time it would finally work

I was charged 15 CHF from Raiffeisen for the new card. I think it is a fair amount. Although, they should make their cards a little more durable - I think it wore out as I use it too much
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Old 02.07.2013, 15:05
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Re: UBS's ridiculous replacement card fee

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you could try and contact them and ask them to re-issue them closer to the next time you will travel over there?

But, I send in checks all the time "for deposit" only and haven't had problems...is it the signing over to you that is a problem?
I guess we could try for a re-issue, but the bigger problem is the signing. On our trip we just returned from, OH closed his remaining U.S. account to make sure he no longer has ties there (FATCA, anyone?). Also they were charging him monthly fees and eating up the account balance, which was silly.

He can't do "for deposit only" since he no longer has an account there. He can't sign over to me because new anti-terrorism/money-laundering rules don't allow third-party checks.

If what Tom says about 40 CHF is true, then it's all kind of pointless. The two checks combined are only worth about $120.
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