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Old 30.01.2015, 11:04
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CH banking is awful

This is more like a rant but curious to see if others have the same issues.

Case 1: Setting up direct debits with UBS is horrible. I got credit cards with them and they were supposed to create direct debits by default.

First they screwed up the recipients and charged my partner's account. Then the direct debit was not activated at all the second time around and the balance keeps growing.

Three emails to fix that already, at least I have my own private banker to email.

In the UK all that was done online with 0 disruptions, forms to sign or human interaction.

Case 2: Health insurance direct debits. Again signed forms to have health insurance taken automatically and I can see it in my online banking.

3 months in a row no payment taken. I have to pay with orange payslips (wtf is this deal with payslips here...why not just pay everything online through an account?!)

Had to email them again why the direct debits don't work.
===========================

There are a lot of things I don't miss from the UK but customer service and banking products is not one of them. CH is 30 years behind in the area, which is extremely strange for a country which is renowned for their banking .

Am I the only one? Is it just UBS?
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Old 30.01.2015, 11:11
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Re: CH banking is awful

Never had a problem myself. We're with Credit-Suisse.
Never tried with UBS.
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Old 30.01.2015, 11:12
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Re: CH banking is awful

UBS is great.

I can set up or modify automatic payments online, as well as make normal payments from home, work, or phone.

Clearly you have dones omething wrong.

Tom
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Old 30.01.2015, 11:12
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Re: CH banking is awful

Standing order instead of direct debit is the way to go
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Old 30.01.2015, 11:14
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Re: CH banking is awful

Personally I love UBS... especially the spending tracker tool.
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Old 30.01.2015, 11:14
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Re: CH banking is awful

Great UBS here too, and the manager is really friendly and helpful- but then he is a Turkish Kurd (his Swiss predecessor was great too btw).
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Old 30.01.2015, 11:19
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Re: CH banking is awful

No issues with UBS. Creating standing orders works perfectly fine (do not forget to have them repeat ) and direct debits are handled correctly and with right value dates.
Swiss relationship manager is also very helpful
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Old 30.01.2015, 11:24
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Re: CH banking is awful

Ok I guess it's just me then. I can't see what I did wrong though, UBS is supposed to setup direct debits for credits cards they give you and clearly it hasnt worked right from the beginning.

The health insurance could be the company's problem and not UBS though.

I'll just be patient then

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Old 30.01.2015, 11:30
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Re: CH banking is awful

It's not just you... UBS seems to have got a lot better lately.. but recently I wanted to buy something online.. paying with a credit card meant an extra charge.. paying with a Maestro card was free.. but I needed Maestro card security code.. and there wasn't one on the card... so I called UBS...

"Sorry we don't offer that service in Switzerland... neither does any other bank"

Oh.. so I guess I'll use my credit card then....
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Old 30.01.2015, 11:38
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Re: CH banking is awful

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UBS is supposed to setup direct debits for credits cards,
Search, search, and search again.

There was a post within the past 7 days on this exact topic.... Direct debit credit cards do not exist here!

The concept of a VISA debit card - English Forum Switzerland
Considering that most Swiss "credit" cards are funded by direct debit from your account, it's really the same thing anyway.
www.englishforum.ch/finance.../28485-concept-visa-debit-card.html

VISA/MasterCard Debit Card - English Forum Switzerland
Back in Sweden I have two debit cards, one VISA and one MasterCard. ... You have 2 payments possiblities: you have the "direct debit from you ...
www.englishforum.ch/.../102645-visa-mastercard-debit-card.html
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Old 30.01.2015, 11:41
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Re: CH banking is awful

Quote:
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Search, search, and search again.

There was a post within the past 7 days on this exact topic....

The concept of a VISA debit card - English Forum Switzerland
Considering that most Swiss "credit" cards are funded by direct debit from your account, it's really the same thing anyway.
www.englishforum.ch/finance.../28485-concept-visa-debit-card.html



VISA/MasterCard Debit Card - English Forum Switzerland
Back in Sweden I have two debit cards, one VISA and one MasterCard. ... You have 2 payments possiblities: you have the "direct debit from you ...
www.englishforum.ch/.../102645-visa-mastercard-debit-card.html
Yeah so? Do I seem to not know this? Or you misquoted and wanted the guy below me?
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Old 30.01.2015, 11:47
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Re: CH banking is awful

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Great UBS here too, and the manager is really friendly and helpful- but then he is a Turkish Kurd (his Swiss predecessor was great too btw).
I've read that statement a few times now in the context of the thread, and I'm still struggling to understand what the bloody hell it has to do with anything??!

Last edited by Loz1983; 30.01.2015 at 12:01.
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Old 30.01.2015, 11:59
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Re: CH banking is awful

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I've read that statement a few times now in the context of the thread, and I'm still struggling to understand what bloody hell it has to do with anything??!
I find my UBS bank manager distinctly average, but then again she has shoulder-length hair.

(And setting up direct debits is indeed a pain in the arse, but they seem to work, once done.)
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Old 30.01.2015, 12:07
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Re: CH banking is awful

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. . .

Case 1: Setting up direct debits with UBS is horrible. . . .

Case 2: Health insurance direct debits. . . .
Why still use Direct Debits ? With UBS you can use E-Billing for most payments https://www.ubs.com/ch/en/swissbank/...e-billing.html . That way you also have control over what is taken out of your account.
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Old 30.01.2015, 12:10
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Re: CH banking is awful

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Yeah so? Do I seem to not know this? Or you misquoted and wanted the guy below me?
I really don't understand your problem. You point out UBS is crap because they won't do what you want, I point out where the answer is, (and which you have not quoted, so am I supposed to read your computer screen?) and you don't like that either.... aren't we being a little difficult today?

You can use a UBS Maestro card for purchasing and this will be direct debited from bank account. Or you can use a UBS credit card for purchasing and this account must be paid or partially settled at the end of the monthly accounting period, either by direct debit or by credit transfer or pink payment slip at the P.O.

I believe in other countries there are dual functioning cards which are similar to one joint Maestro/credit card. The Maestro card will work if there are enough funds in the bank account & the direct debit is activated, but if the bank account is zero, then the credit card function is activated. This system spares you the need to avoid going into debt with the main bank.

Is this what you want UBS to do? As far as I know, this function doesn't exist here.
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Old 30.01.2015, 12:15
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Re: CH banking is awful

Sbrinz, you failed to grasp the problem here. Give it a rest, appreciate the effort though.

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Old 30.01.2015, 12:17
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Re: CH banking is awful

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Is this what you want UBS to do? As far as I know, this function doesn't exist here.
I believe he simply wants UBS to pay the total balance on his UBS credit card by direct debit every month from his regular bank account.
It's what most people seem to do (ourselves included) and should really be pretty straightforward to set up.

The thread title is very misleading as the OP really only has a gripe about UBS and not a Swiss banks in general.
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Old 30.01.2015, 12:18
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Re: CH banking is awful

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3 months in a row no payment taken. I have to pay with orange payslips (wtf is this deal with payslips here...why not just pay everything online through an account?!)
This takes a lot of getting used to. Even though it now takes place online, the mentality is still one of queueing up at the counter with a fistful of orange and red slips once a fortnight.

The orange slips are for the benefit of the payee, of course, not for the customer, because the system links into the payee's book-keeping system. It's the customer's job to type in the 357-digit number correctly, so that the payee has less work to do.

This is particularly annoying if you have a regular payment with different reference numbers every month (eg for health insurance). It took me a while to discover that you can just set up an automated monthly payment using the same old reference number every month. I don't know how the payee deals with it, but it always seems to work.
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Old 30.01.2015, 12:25
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Re: CH banking is awful

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. . .
The thread title is very misleading as the OP really only has a gripe about UBS and not a Swiss banks in general.
In the case of the Health Insurance direct debit, it is not even clear, from the OP's description, if the UBS is at fault, or the Health Insurance company is simply not making the debits.
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Old 30.01.2015, 12:44
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Re: CH banking is awful

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It's the customer's job to type in the 357-digit number correctly, so that the payee has less work to do.
Or, you scan it with your phone or pay-pen.

Tom
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