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Old 21.08.2015, 10:16
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Warranty/Down payment

Hi all,
I am facing an issue while trying to get back the money we had to pay as a deposit.
Here is the background. While ago we've decided to move our daughter to a private school. When we contacted the management, one of the costs was to pay a sort of deposit which was going to be returned when we decide to leave the school-at the end of full academic year.
Everything was ok, we were happy with the choice. However, we decided last year that at the end of last full academic year we move out from this school because we wanted to change the city.
We thought that the deposit will be returned automatically. We've waited for a while and then we've contacted the school management regarding this matter.
It's been almost 1 month since we send them requests for getting the money back without any luck.
What shall we do? The amount is not negligible--2000CHF and we dont want to lose this money.
Shall we ask for legal assistance or shall we still try to reach an agreement with the management?
Thanks for any advice,
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Old 21.08.2015, 10:23
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Re: Warranty/Down payment

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Hi all,
I am facing an issue while trying to get back the money we had to pay as a deposit.
Here is the background. While ago we've decided to move our daughter to a private school. When we contacted the management, one of the costs was to pay a sort of deposit which was going to be returned when we decide to leave the school-at the end of full academic year.
Everything was ok, we were happy with the choice. However, we decided last year that at the end of last full academic year we move out from this school because we wanted to change the city.
We thought that the deposit will be returned automatically. We've waited for a while and then we've contacted the school management regarding this matter.
It's been almost 1 month since we send them requests for getting the money back without any luck.
What shall we do? The amount is not negligible--2000CHF and we dont want to lose this money.
Shall we ask for legal assistance or shall we still try to reach an agreement with the management?
Thanks for any advice,
Send a registered letter giving them 14 days to pay/return the money. If they don't, go to the betreibungsamt.

Triple check your contact about what it says with regards to the return of the deposit though.
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Old 21.08.2015, 10:34
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Re: Warranty/Down payment

Thanks for your quick answer.
Regarding betriebsamt thingy -- since i never did this before, i would ask you one more question. Do i need to have Legal protection insurance for contacting or dealing with this amt?
Thanks
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Old 21.08.2015, 10:50
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Re: Warranty/Down payment

Swiss Authorities Online (ch.ch) has a page on debt enforcement procedures (Betreibung):

https://www.ch.ch/en/debt-enforcement-request/

I agree with dodgyken's suggestion that you should first send a registered letter to the private school requesting return of the deposit within 14 days. If the funds are not received within 14 days (or so) then proceed with the debt enforcement (Betreibung).

A Betreibung can be performed by a private individual. There is no need to involve an attorney or legal insurance company.
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Old 21.08.2015, 10:59
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Re: Warranty/Down payment

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Thanks for your quick answer.
Regarding betriebsamt thingy -- since i never did this before, i would ask you one more question. Do i need to have Legal protection insurance for contacting or dealing with this amt?
Thanks

All legal protection insurance does is pay for the lawyer at the end of the day, they may also give some internediary advice before sitting down with the lawyer.

You are more than welcome to hire and pay a lawyer whenever you want.
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Old 21.08.2015, 11:52
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Re: Warranty/Down payment

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we've contacted the school management regarding this matter.
And they said?
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Old 21.08.2015, 13:19
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Re: Warranty/Down payment

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And they said?
They said they will reimburse.... and then silence. All our further communication was ignored. This triggered my attention and i became worried about this matter.
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Old 21.08.2015, 15:41
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Re: Warranty/Down payment

Was it the school hollidays?
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Old 21.08.2015, 18:30
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Re: Warranty/Down payment

Setting them a time line is an excellent idea, two weeks is reasonable. Personally, I wouldn't send a registered letter yet, as you've contacted them only once so far, around the beginning of the new school year they're probably extremely busy (not your problem, you're right, and yet ...).

A Betreibung will come at a cost, it's more economic to avoid that.
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