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Old 24.07.2009, 09:10
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Need help in loading a pre-paid Credit Card online

Hi all, I have a BCV Bank pre-paid credit card.
How can I transfer/load money into the card using BCV online banking?
Do I use the Orange-slip option?
Why I am asking this is because, the card account (not the card number)has 16 digits
e.g. xxxx xxxx xxxx xxxx
whereas through net-Banking option, there is space only for 15 digits.

And the most strange part is that in the Pay-In slips, the account number is mentioned as e.g.
xx xxxxx xxxxx xxxxx
which is 17 digits

All the above 2 numbers are same, except for the extra digit '1' added in the 2nd number.

So, can someone help.
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Old 24.07.2009, 18:33
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Re: Need help in loading a pre-paid Credit Card online

I dont use BCV, but according to their website (which is in english) you should have access to their online advice. So why dont you just copy what you wrote here and send it to them.


Quote:
BCV-net offers a fully secure electronic messaging system that you can use to send your questions and requests to our specialists at any time of the day.

The BCV-net message box enables you to:

Send a secure message to an advisor 24 hours a day, 7 days a week
Manage your banking services
Inform us about a change of address
Order payment slips
Contact the BCV-net hotline

Or, if you prefer, you can speak to one of our advisors directly, from anywhere in the world: on 0844 228 228 or 0844 BCV BCV (national rate) if calling from Switzerland or
+41 21 212 10 00 if calling from abroad Monday to Friday, from 7.30am to 7.30pm (CET).
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Old 25.07.2009, 12:55
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Re: Need help in loading a pre-paid Credit Card online

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I dont use BCV, but according to their website (which is in english) you should have access to their online advice. So why dont you just copy what you wrote here and send it to them.
I have access to their online advice, but the cards are managed by Viseca. So, I called Viseca Customer Care. When I mentioned the same problem to them - it was 15 minutes of real confusion .

At the end, the advice was to use a pay-in slip & I just did that
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Old 25.07.2009, 16:37
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Re: Need help in loading a pre-paid Credit Card online

Just take the card and the pay-in slip to your bank and ask them to show you how to make this particular payment through their online banking.
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