Go Back   English Forum Switzerland > Help & tips > Food and drink
Reply
 
Thread Tools Display Modes
  #1  
Old 20.01.2015, 16:02
Newbie 1st class
 
Join Date: Oct 2014
Location: Basel
Posts: 11
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
zawn has no particular reputation at present
Velogourmet?

Hello, anyone willing to talk me through Velogourmet? Can't seem to figure out whether i've actually placed an order or not...? Shows up, but there is a button for 'submit order,' too...? no place to put special instructions? can my kids get the food if I'm not there? should we tip? if i pay with a credit card, will the delivery person need a signature?

The number indicates you can only call during certain hours, but those are the delivery hours! won't it be too late by then? (I'm trying to preorder.) Should I call the restaurant directly?

Any help appreciated!
Reply With Quote
  #2  
Old 20.01.2015, 16:32
mirfield's Avatar
Moddy McModface
 
Join Date: Apr 2007
Location: Basel
Posts: 8,209
Groaned at 51 Times in 45 Posts
Thanked 8,111 Times in 2,959 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Velogourmet?

Quote:
View Post
Can't seem to figure out whether i've actually placed an order or not...? Shows up, but there is a button for 'submit order,' too...?
You'll get a summary of the order which you then submit. Once it's submitted (and after you payment is processed, if you're not paying cash) you'll see a screen thanking for your order. Unfortunately, they don't send an order confirmation, though they often phone to confirm.

If you're not sure whether it's gone through, then give them a call; they'll just ask your address and tell you in a few seconds.

If you're ordering online, then you can also see your previous orders under My Account. This is handy if you order similar things regularly - you can submit an order for the same stuff or view it to make alterations and submit it.

Quote:
View Post
no place to put special instructions?
There should be a remarks box under the delivery address. Though I'm not sure if you specify thing like "no tomatoes, make extra spicy" if it'll be noticed by the chef.

Quote:
View Post
can my kids get the food if I'm not there?
Yeah, though I'm not sure if there'll be an issue signing for a credit card payment. Best to confirm with Velogourmet by phone - they've generally spoken English with me when I/they have called.

Quote:
View Post
should we tip?
I tend to, especially if it's crappy weather and they've cycled across Basel. They often look surprised if it's more than a small round up, so I don't think it's the norm. It's up to you; you've already paid 5 CHF for the delivery.

Quote:
View Post
if i pay with a credit card, will the delivery person need a signature?
Yes. They have an iPhone on which you give a piggy-fingered squiggle that vaguely represents your signature.

Quote:
View Post
The number indicates you can only call during certain hours, but those are the delivery hours! won't it be too late by then? (I'm trying to preorder.) Should I call the restaurant directly?
You can order any time online (and probably by telephone within reason). You will see a warning that you are pre-ordering of you place an order outside the restaurant delivery times.

Last edited by mirfield; 20.01.2015 at 16:42.
Reply With Quote
This user would like to thank mirfield for this useful post:
  #3  
Old 20.01.2015, 16:47
Newbie 1st class
 
Join Date: Oct 2014
Location: Basel
Posts: 11
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
zawn has no particular reputation at present
Re: Velogourmet?

Thank you VERY MUCH!
Reply With Quote
  #4  
Old 20.01.2015, 16:48
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,310
Groaned at 292 Times in 196 Posts
Thanked 12,189 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Velogourmet?

Looks like someone needs to cook more, and not make the poor buggers cycle half way across town in crap weather.
Reply With Quote
  #5  
Old 20.01.2015, 16:53
mirfield's Avatar
Moddy McModface
 
Join Date: Apr 2007
Location: Basel
Posts: 8,209
Groaned at 51 Times in 45 Posts
Thanked 8,111 Times in 2,959 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Velogourmet?

Quote:
View Post
Looks like someone needs to cook more, and not make the poor buggers cycle half way across town in crap weather.
Pfft. It's good for them. Character building.

Plus they get to see my smile. That'll warm 'em up.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT +2. The time now is 02:18.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0