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  #21  
Old 22.07.2015, 15:02
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Re: Problem with French hotel... advice needed please.

Did you pay with American Express, maybe? They might go to bat for you and refund your credit card if the hotel guy has already charged it.

I'm shocked that booking.com has allowed this guy to charge you. I would be firing off emails to them left and right. En suite means complete bathroom facilities in one's room. There's no ambiguity in that phrase.
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  #22  
Old 22.07.2015, 15:06
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Re: Problem with French hotel... advice needed please.

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It's Paris. Hotels are easily full or full enough and they get away with more or less anything. The only way to get more or less satisfied is to have a personal recommendation based on first hand experience with room number.

If you don't know the place, for Paris, go for 300 Euros a night minimum, 4 stars and renovated rooms less than 5 years, nothing less. It's Paris. Yes, it IS a valid point in an argument. It's Paris.

Informing about the reality of Hotels in Paris... here is a job the NSA could do and get money for, that would finance a couple of more wars easily. It's border line terrorism anyway.

PS. Diplomacy with Paris service?? Are you new to the place or what? You have to be more a pain to them than the pain they would have to give you satisfaction. Same when you order a coffee.
Made me chuckle.

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I don't think they will pursue any action against you. If they do then you're clearly in the right.

You can sleep in peace
Not quite sure of the logic on that one, Porschey baby.
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Did you pay with American Express, maybe? They might go to bat for you and refund your credit card if the hotel guy has already charged it.

I'm shocked that booking.com has allowed this guy to charge you. I would be firing off emails to them left and right. En suite means complete bathroom facilities in one's room. There's no ambiguity in that phrase.

I have shot off emails left right and centre, and Booking.com are now looking at it. The hotel though are adamant they want the fee.

Paid with VISA, can't imagine any situation I would ever want to be caught owning an American Express card.
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  #23  
Old 22.07.2015, 15:08
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Re: Problem with French hotel... advice needed please.

fine.can you keep the reservation then and put someone else in the hotel- i'd try that as a nice backup plan...
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  #24  
Old 22.07.2015, 15:15
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Re: Problem with French hotel... advice needed please.

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Not quite sure of the logic on that one, Porschey baby.



I.
Logic on what? You asked what action they could take against you. With you living in Switzerland them being in Paris and the false advertising, you don't have anything to worry about.

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  #25  
Old 22.07.2015, 15:17
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Re: Problem with French hotel... advice needed please.

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fine.can you keep the reservation then and put someone else in the hotel- i'd try that as a nice backup plan...
It has gone way beyond the point of keeping the reservation... after the initial niceties and pleading I then tried the hard sell. The owner is, how does one say, "stubborn".

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Logic on what? You asked what action they could take against you. With you living in Switzerland them being in Paris and the false advertising, you don't have anything to worry about.

Lets assume that they do theoretically have a case and I cancelled too late (although I did it within an hour, 3 days before)... that is the worst case scenario I am talking about, even though from my side I feel I haven't done anything wrong.
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  #26  
Old 22.07.2015, 15:19
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Re: Problem with French hotel... advice needed please.

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It has gone way beyond the point of keeping the reservation... after the initial niceties and pleading I then tried the hard sell. The owner is, how does one say, French.
Just check in - crap in the waste paper bin - use the sheets too wipe your arse and leave.

Exactly like the French
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  #27  
Old 22.07.2015, 15:24
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Re: Problem with French hotel... advice needed please.

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Paid with VISA, can't imagine any situation I would ever want to be caught owning an American Express card.
That's a ridiculous statement. For people who travel for a living, a platinum American Express card is essential. The customer service to get you out of jams is second to none. One time in Antigua, (left side drive), my husband hit a bus, yes, a bus!, full of locals which tore the front end off of the rental car. American Express towed the car, payed to fix the car, brought us a new rental car and payed off the subsequent health claims of the people on the bus. Am Ex don't play.

If you had paid for your bogus hotel with Am Ex, we wouldn't be having this discussion right now.
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  #28  
Old 22.07.2015, 15:28
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Re: Problem with French hotel... advice needed please.

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Just check in - crap in the waste paper bin - use the sheets too wipe your arse and leave.

Exactly like the French
Naturally, and I'll sleep with his mum for good measure. It's only fair.

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That's a ridiculous statement. For people who travel for a living, a platinum American Express card is essential. The customer service to get you out of jams is second to none. One time in Antigua, (left side drive), my husband hit a bus, yes, a bus!, full of locals which tore the front end off of the rental car. American Express towed the car, payed to fix the car, brought us a new rental car and payed off the subsequent health claims of the people on the bus. Am Ex don't play.

If you had paid for your bogus hotel with Am Ex, we wouldn't be having this discussion right now.
Sarcasm, American, I'm sure you've heard of it even if the grasp of such things eludes you.

Anyway, I can do chargebacks on VISA perfectly fine, the method of payment is not and never was the issue so no idea why you are clinging to that like like it has any real relevance to this discussion.
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  #29  
Old 22.07.2015, 15:35
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Re: Problem with French hotel... advice needed please.

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Odile, Booking.com can't give any legal advice, that's not what they do. They can simply try and ask the hotel to not charge me, which they have done and the hotel have now refused.

The reason I asm asking on EF is obviously if anyone has been in a similar situation or has any idea of what I can expect to happen if I fight this. Everything else is moot and I have already taken the obvious steps, buit I thank you anyway.
Call your credit card and make sure they don't accept any fees coming from that hotel.
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  #30  
Old 22.07.2015, 15:35
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Re: Problem with French hotel... advice needed please.

The key to me is the wording offers ensuite facilities.

Did you actually order ensuite? Perhaps there are other rooms in that hotel with what the rest of the world understands as "ensuite" - a French word after all.

A quick call/email to the said hotel should sort matters...
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  #31  
Old 22.07.2015, 15:41
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Re: Problem with French hotel... advice needed please.

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Call your credit card and make sure they don't accept any fees coming from that hotel.
As I keep saying repeatedly, the point is not the payment or method of payment, it is what they can potentially do if they decide to chase the fee when I don't pay it.
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  #32  
Old 22.07.2015, 15:45
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Re: Problem with French hotel... advice needed please.

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As I keep saying repeatedly, the point is not the payment or method of payment, it is what they can potentially do if they decide to chase the fee when I don't pay it.
Ok. You have the confirmation on one side that says there is no ensuite. Do you still have the booking page where it says what you paid for is WITH ensuite?

If so, they can't do much as you have all the proof and can provide it.

Did you talk to them on the phone? If not, if you can't manage French, pm me and I can call them for you.
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  #33  
Old 22.07.2015, 15:52
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Re: Problem with French hotel... advice needed please.

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Just check in - crap in the waste paper bin - use the sheets too wipe your arse and leave.

Exactly like the French
Actually, this reputation does exist but with other passport holders. I don't believe in generalizations so you'll have to ask in Paris to get the answer. They'll gladly answer.
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  #34  
Old 22.07.2015, 15:59
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Re: Problem with French hotel... advice needed please.

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Ok. You have the confirmation on one side that says there is no ensuite. Do you still have the booking page where it says what you paid for is WITH ensuite?

If so, they can't do much as you have all the proof and can provide it.

Did you talk to them on the phone? If not, if you can't manage French, pm me and I can call them for you.
Sadly they have already charged me, so I just called my credit card company who will remove the transaction. However thanks for the offer Nil that was very kind, and had it been earlier I would have taken you up on it and had you call the hotel and pretend to be my long-suffering wife with an idiot of a husband.

So, I guess the question is... what can they do to me when I block the payment, will it be worth their time chasing it legally, especially cross-border?
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  #35  
Old 22.07.2015, 16:01
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Re: Problem with French hotel... advice needed please.

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If you don't know the place, for Paris, go for 300 Euros a night minimum, 4 stars and renovated rooms less than 5 years, nothing less. It's Paris. Yes, it IS a valid point in an argument. It's Paris..
We usually stay at Les Citadines in le Marais- nice studio with en-suite and kitchenette for about 90 to 125 Euros, depending on time of year. Perfect and in our favourite part of town but there are several other Citadines all over town.
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  #36  
Old 22.07.2015, 18:00
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Re: Problem with French hotel... advice needed please.

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Sadly they have already charged me, so I just called my credit card company who will remove the transaction. However thanks for the offer Nil that was very kind, and had it been earlier I would have taken you up on it and had you call the hotel and pretend to be my long-suffering wife with an idiot of a husband.

So, I guess the question is... what can they do to me when I block the payment, will it be worth their time chasing it legally, especially cross-border?
That's about right except for the married bit.

Sorry, I don't know what they can do. My guess is they can't do much but guesses is not what you are looking for. I really don't think they have a leg to stand on.
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  #37  
Old 22.07.2015, 19:20
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Re: Problem with French hotel... advice needed please.

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PS: who wants to work in sales? Ugh.
It's where the big money is.
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  #38  
Old 22.07.2015, 19:45
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Re: Problem with French hotel... advice needed please.

Just call the credit card Co and stop all the pissing about.
The hotel will complain to the cc Co and will not chase you legally... its a total waste of time and part of doing business
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  #39  
Old 22.07.2015, 19:46
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Re: Problem with French hotel... advice needed please.

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It's where the big money is.
OMG BIG MONEY... let me make a career change to a job I would hate, sharpish!
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  #40  
Old 22.07.2015, 20:27
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Re: Problem with French hotel... advice needed please.

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OMG BIG MONEY... let me make a career change to a job I would hate, sharpish!

I knew a Mr 10% at telezuri, he signed a 4,500,000 deal & they wanted to renegotiate his pay that month.
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