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Old 22.07.2015, 12:26
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Problem with French hotel... advice needed please.

Just looking for a little advice please. I booked a hotel in Paris, a Standard Double Room that was advertised as en-suite

Quote:
The Hotel is located in Paris. It offers en-suite guestrooms with air-conditioning, TV and free WiFi.
However after booking, the confirmation email then said:

"We confirm your reservation in our hotel from July 24th for 2 night(s) in a standard double room with shower (toilets on the landing)."

For me a shared toilet is a huge no-no and I wouldn't have booked knowing this information, thus I cancelled using the 72-hour cancellation policy, which considering I am staying on Friday was possibly a little past the cut-off point.

To cut a long story short, the hotel are now charging me a nights stay for cancelling. I do not intend to pay this and will issue a chargeback on my credit card because in my view this hotel was mis-sold and is not an en-suite room.

The question is, if I issue the chargeback and fight this due to false advertising for the en-suite, realistically what kind of action can I expect if they decide to be malicious (which they pretty much already are being considering I booked and cancelled within an hour so it was no skin off their nose)?

Thanks in advance.

Last edited by Richdog; 22.07.2015 at 12:45.
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Old 22.07.2015, 12:31
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Re: Problem with French hotel... advice needed please.

I agree that en-suite means with WC! Which chain is it btw- can you give detail of the Hôtel? Have they charged it already to your credit card?
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Old 22.07.2015, 12:31
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Re: Problem with French hotel... advice needed please.

why didn't you just call the hotel and explain you made a reservation for a room with an ensuite and as the confirmation noted something different you'd like to confirm that you have an ensuite- before canceling? usually places will try to stick to the agreement- maybe just call them now and explain that you wanted an ensuite and the confirmation said different. that you can keep the reservation if they stick to the agreed type of room...


*edit... ah. i see about the toilets- but that is quite french. toilets are almost always separate (but should still be in the room)...

i'd still call and try to get what you agreed upon (toilet and shower in room) it's worth a try.
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Old 22.07.2015, 12:33
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Re: Problem with French hotel... advice needed please.

Just use the shower as a toilet!

Tom
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Old 22.07.2015, 12:43
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Re: Problem with French hotel... advice needed please.

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I agree that en-suite means with WC! Which chain is it btw- can you give detail of the Hôtel? Have they charged it already to your credit card?
No I'm not going to give the name of the hotel, don't want to worsen my chances of getting my money back by giving them ammunition for defamation claims as I think the owner would really go for that and has already emailed me saying he will pursue the cancellation fee.

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why didn't you just call the hotel and explain you made a reservation for a room with an ensuite and as the confirmation noted something different you'd like to confirm that you have an ensuite- before canceling? usually places will try to stick to the agreement- maybe just call them now and explain that you wanted an ensuite and the confirmation said different. that you can keep the reservation if they stick to the agreed type of room...

*edit... ah. i see about the toilets- but that is quite french. toilets are almost always separate (but should still be in the room)...

i'd still call and try to get what you agreed upon (toilet and shower in room) it's worth a try.
I booked through Booking.com so just cancelled online, there was no need (or at least I thought at the time) to call the hotel. I then booked another one with true en-suite for the same price just nearby, so at the time thought it was done and dusted!

Clearly I am not going to stay there now as I am peed off at them.

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Just use the shower as a toilet!

Tom
In hindsight not a bad idea!

EDIT - Anyway, what is realistically the worst I can expect?

Last edited by Richdog; 22.07.2015 at 13:00.
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Old 22.07.2015, 13:49
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Re: Problem with French hotel... advice needed please.

Had no intention to get you into trouble- but just check what the website says. I'd get in touch with Booking.com adn ask them for advice - they should know what to do. Worst scenario - you pay for 1 night!

How could it be defamation to say room was advertised as 'en-suite' but has no shower. Truth cannot be defamation?

Last edited by Odile; 22.07.2015 at 14:07.
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Old 22.07.2015, 13:56
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Re: Problem with French hotel... advice needed please.

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Had no intention to get you into trouble- but just check what the website says. I'd get in touch with Booking.com.

How could it be defamation to say room was advertised as 'en-suite' but has no shower. Truth cannot be defamation?
Ok lets ignore the name of the hotel for a moment, it really isn't important at this time. What is important is that I want to know what can happen legally as a result of if they decide to pursue this charge across borders.
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Old 22.07.2015, 14:10
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Re: Problem with French hotel... advice needed please.

Is there anywhere on the booking.com site that gives information about what constitutes en-suite facilities? Most of us would assume that a WC is included but maybe that's not the case in France. Maybe a shower in the room is enough?

I would double check to make sure before claiming misinformation.

I'm not really sure what the hotel owner could realistically do to chase up the payment should you not pay it.
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Old 22.07.2015, 14:16
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Re: Problem with French hotel... advice needed please.

Just make sure that you have the proof that the room was advertised with "En Suite facilities". I am sure the charge back will not be a problem.
They can do nothing as far as I can see especially as you have the email proof that you cancelled straight after they sent you the email.
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Old 22.07.2015, 14:17
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Re: Problem with French hotel... advice needed please.

with booking.com, you don't normally pay in advance, but you have to give a credit card when booking- and warned that no show will lead to payment automatically taken from card.

I really think only booking.com can give you proper advice here. Here is the number for advice in English in Switzerland

Assistance en anglais :0445 111 601
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Old 22.07.2015, 14:22
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Re: Problem with French hotel... advice needed please.

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with booking.com, you don't normally pay in advance, but you have to give a credit card when booking- and warned that no show will lead to payment automatically taken from card.

I really think only booking.com can give you proper advice here.
Odile, Booking.com can't give any legal advice, that's not what they do. They can simply try and ask the hotel to not charge me, which they have done and the hotel have now refused.

The reason I asm asking on EF is obviously if anyone has been in a similar situation or has any idea of what I can expect to happen if I fight this. Everything else is moot and I have already taken the obvious steps, buit I thank you anyway.
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Old 22.07.2015, 14:22
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Re: Problem with French hotel... advice needed please.

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Ok lets ignore the name of the hotel for a moment, it really isn't important at this time. What is important is that I want to know what can happen legally as a result of if they decide to pursue this charge across borders.
I would complain direct to bookings.com, once I booked a hotel in Italy, the photo of the room bore no relationship to what I was given. Within 15 minutes the manager phoned my room & showed me every available room. I chose the suite with Jacuzzi at no extra charge
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Old 22.07.2015, 14:23
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Re: Problem with French hotel... advice needed please.

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I cancelled using the 72-hour cancellation policy, which considering I am staying on Friday was possibly a little past the cut-off point.
If it was "a little past the cut-off point", you lose.

Tom
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Old 22.07.2015, 14:27
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Re: Problem with French hotel... advice needed please.

I think the most shocking part is that Richdog needs a double room
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Old 22.07.2015, 14:30
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Re: Problem with French hotel... advice needed please.

Just go and to make a point, use the shower as a toilet..


Then afterwards think about how many other people have done the same
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Old 22.07.2015, 14:34
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Re: Problem with French hotel... advice needed please.

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I think the most shocking part is that Richdog needs a double room
Hey, my hand needs somewhere to rest.

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Just go and to make a point, use the shower as a toilet..

Then afterwards think about how many other people have done the same
It really is too late to go back there, me and the hotel had discussions and they basically told me to go forth and multiply in a very smooth French way.
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Old 22.07.2015, 14:38
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Re: Problem with French hotel... advice needed please.

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It really is too late to go back there, me and the hotel had discussions and they basically told me to go forth and multiply in a very smooth French way.
Cresting some rapport usually goes a long way, I guess you not in sales
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Old 22.07.2015, 14:51
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Re: Problem with French hotel... advice needed please.

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Cresting some rapport usually goes a long way, I guess you not in sales
Diplomacy was tried and failed, basically they're not interested in anything other than getting the cancellation fee.

PS: who wants to work in sales? Ugh.
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Old 22.07.2015, 14:58
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Re: Problem with French hotel... advice needed please.

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PS: who wants to work in sales? Ugh.
It's Paris. Hotels are easily full or full enough and they get away with more or less anything. The only way to get more or less satisfied is to have a personal recommendation based on first hand experience with room number.

If you don't know the place, for Paris, go for 300 Euros a night minimum, 4 stars and renovated rooms less than 5 years, nothing less. It's Paris. Yes, it IS a valid point in an argument. It's Paris.

Informing about the reality of Hotels in Paris... here is a job the NSA could do and get money for, that would finance a couple of more wars easily. It's border line terrorism anyway.

PS. Diplomacy with Paris service?? Are you new to the place or what? You have to be more a pain to them than the pain they would have to give you satisfaction. Same when you order a coffee.
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Old 22.07.2015, 15:01
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Re: Problem with French hotel... advice needed please.

I don't think they will pursue any action against you. If they do then you're clearly in the right.

You can sleep in peace
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