Go Back   English Forum Switzerland > Help & tips > Housing in general
Reply
 
Thread Tools Display Modes
  #1  
Old 14.12.2010, 15:39
saraCan's Avatar
Member
 
Join Date: Jan 2009
Location: Zurich
Posts: 156
Groaned at 0 Times in 0 Posts
Thanked 42 Times in 22 Posts
saraCan has made some interesting contributions
Companies providing Putzfrauen services - references sought

I'm looking for recommendations and/or suggestions for a cleaning lady services in Zurich. I need a real recommendation (which is the reason why I do not want to jump into some of the ads here - cannot give my key to someone who says is good or babysit a cleaning lady).

So far, I found Putzfrauen Vermittung (charge 43fr/hr) and Pebra (charge 33fr/hr). Do you have any experience? or experience with someone else? any recommendations and suggestions are welcome.
Reply With Quote
  #2  
Old 17.02.2011, 16:01
foliorose's Avatar
Senior Member
 
Join Date: Mar 2010
Location: Zürich Seefeld
Posts: 414
Groaned at 13 Times in 7 Posts
Thanked 295 Times in 138 Posts
foliorose has earned some respectfoliorose has earned some respect
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
I'm looking for recommendations and/or suggestions for a cleaning lady services in Zurich. I need a real recommendation (which is the reason why I do not want to jump into some of the ads here - cannot give my key to someone who says is good or babysit a cleaning lady).

So far, I found Putzfrauen Vermittung (charge 43fr/hr) and Pebra (charge 33fr/hr). Do you have any experience? or experience with someone else? any recommendations and suggestions are welcome.
I'm resurrecting this thread because we started having Pebra come about six weeks ago and we've been sorely disappointed with their cleaning and communication.

The cleaning is like a cursory wipe down, not a cleaning. I asked that after vacuuming, a mopping liquid be used to mop the floors. The stuff I have smells great and whenever we mop with it we can smell it for several days when we come in after being out. Last week, when we arrived home 3 hours after our cleaner has been here we could not smell anything. Last week, after walking barefoot across the floor, I am certain they didn't even mop, but only vacuumed. The bottom of the kitchen sink is left dirty and they haven't been de-kalking completely. In addition, they don't get into the corners when cleaning, leaving unsightly dust and dirt building up. What exactly am I paying them for??

2.5 hours for a 50 square meter 2.5 room apartment once a week should leave the place sparkling and flawless - especially given that we're in Switzerland where standards of cleanliness are sky high! That is not what we've experienced with Pebra at all. Ten days ago I sent Pebra an email stating my complaints and received no response. I am highly disappointed with Pebra and do not recommend them to anyone.
Reply With Quote
This user would like to thank foliorose for this useful post:
  #3  
Old 17.02.2011, 16:15
economisto
Guest
 
Posts: n/a
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
I'm resurrecting this thread because we started having Pebra come about six weeks ago and we've been sorely disappointed with their cleaning and communication.

The cleaning is like a cursory wipe down, not a cleaning. I asked that after vacuuming, a mopping liquid be used to mop the floors. The stuff I have smells great and whenever we mop with it we can smell it for several days when we come in after being out. Last week, when we arrived home 3 hours after our cleaner has been here we could not smell anything. Last week, after walking barefoot across the floor, I am certain they didn't even mop, but only vacuumed. The bottom of the kitchen sink is left dirty and they haven't been de-kalking completely. In addition, they don't get into the corners when cleaning, leaving unsightly dust and dirt building up. What exactly am I paying them for??

2.5 hours for a 50 square meter 2.5 room apartment once a week should leave the place sparkling and flawless - especially given that we're in Switzerland where standards of cleanliness are sky high! That is not what we've experienced with Pebra at all. Ten days ago I sent Pebra an email stating my complaints and received no response. I am highly disappointed with Pebra and do not recommend them to anyone.
Please come back when you've found someone good, and share! Thanks for the info!
Reply With Quote
This user would like to thank for this useful post:
  #4  
Old 17.02.2011, 16:22
saraCan's Avatar
Member
 
Join Date: Jan 2009
Location: Zurich
Posts: 156
Groaned at 0 Times in 0 Posts
Thanked 42 Times in 22 Posts
saraCan has made some interesting contributions
Re: Companies providing Putzfrauen services - references sought

I just started with Pebra as well after a colleague said they are happy with them... we shall see... the other company is somewhat unfriendly and apparently charges new clients 13% more than current ones and staff like this so if needed will change. but it is difficult to find a recommendation.
Reply With Quote
  #5  
Old 17.02.2011, 16:31
swisspea's Avatar
Forum Legend
 
Join Date: May 2008
Location: From one side of lake Zurich to the other...
Posts: 5,394
Groaned at 17 Times in 12 Posts
Thanked 4,129 Times in 2,019 Posts
swisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

I use Putzfrauenvermittlung and whilst they are pricey, they guarantee the keys, they charge by the minute (the cleaner dials in via telephone on arrival and departure, so if they finish early then I get a discount)....and their staff do seem very serious about having a high standard.

I used them in Zurich, and now in Adliswil, and we had quite a few issues when we moved because they couldn't find someone to do the job...but they were always excellent at emailing me at least 48 hours in advance if there is a problem, and I'm happy to reschedule provided the job gets done when they say it will be done.

I always give email feedback (in English, to the account manager) and she passes the messages on and the relevant staff member usually sends me an acknowledgement (in German, which I can handle)...

I can't handle cleaning chemicals (very allergic) but the cleaner always uses all the relevant products, then airs the entire apartment out for about 20 minutes, so when she is gone there is a little residual 'clean' smell, but nothing overpowering.

At the moment we have two ladies who alternate - one is our 'main' cleaner and the other one fills in when necessary. The 'main' lady will get down on her hands and knees to wipe the corners of the floor, and she deals with scrappy marks on the carpet and furniture (we have three small children), and cupboard doors, floors, kitchen, bathroom, windows, and a bit of ironing, 3.5 hours a fortnight for a 5.5 room apartment...
Reply With Quote
The following 3 users would like to thank swisspea for this useful post:
  #6  
Old 18.02.2011, 14:22
economisto
Guest
 
Posts: n/a
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
I use Putzfrauenvermittlung and whilst they are pricey, they guarantee the keys, they charge by the minute (the cleaner dials in via telephone on arrival and departure, so if they finish early then I get a discount)....and their staff do seem very serious about having a high standard.

I used them in Zurich, and now in Adliswil, and we had quite a few issues when we moved because they couldn't find someone to do the job...but they were always excellent at emailing me at least 48 hours in advance if there is a problem, and I'm happy to reschedule provided the job gets done when they say it will be done.

I always give email feedback (in English, to the account manager) and she passes the messages on and the relevant staff member usually sends me an acknowledgement (in German, which I can handle)...

I can't handle cleaning chemicals (very allergic) but the cleaner always uses all the relevant products, then airs the entire apartment out for about 20 minutes, so when she is gone there is a little residual 'clean' smell, but nothing overpowering.

At the moment we have two ladies who alternate - one is our 'main' cleaner and the other one fills in when necessary. The 'main' lady will get down on her hands and knees to wipe the corners of the floor, and she deals with scrappy marks on the carpet and furniture (we have three small children), and cupboard doors, floors, kitchen, bathroom, windows, and a bit of ironing, 3.5 hours a fortnight for a 5.5 room apartment...
What's the hourly rate? Cheers
Reply With Quote
  #7  
Old 15.06.2011, 14:55
Senior Member
 
Join Date: Feb 2008
Location: Zürich
Posts: 493
Groaned at 1 Time in 1 Post
Thanked 91 Times in 72 Posts
standardgirl has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Has anyone used Putzfrau.ch? They hourly rate is CHF 39.- which includes all insurance and employer contribution. Their website is in English and based on what's there, it seems like a good company. However, before we make any decision, I thought I would check on EF first. You know, it's always a good idea to check on EF
Reply With Quote
  #8  
Old 15.06.2011, 15:06
swisspea's Avatar
Forum Legend
 
Join Date: May 2008
Location: From one side of lake Zurich to the other...
Posts: 5,394
Groaned at 17 Times in 12 Posts
Thanked 4,129 Times in 2,019 Posts
swisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond reputeswisspea has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

As posted before, I use Putzfrauenvermittlung and am happy with them.
Every month I look at my budget and consider whether it's worth the price...and decide that it really is...it's amazing what they can get done in 3 hours without anyone else around (with three kids who mess at least as fast as I can clean)...
Reply With Quote
  #9  
Old 15.06.2011, 15:12
Senior Member
 
Join Date: Feb 2008
Location: Zürich
Posts: 493
Groaned at 1 Time in 1 Post
Thanked 91 Times in 72 Posts
standardgirl has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
As posted before, I use Putzfrauenvermittlung and am happy with them.
Every month I look at my budget and consider whether it's worth the price...and decide that it really is...it's amazing what they can get done in 3 hours without anyone else around (with three kids who mess at least as fast as I can clean)...
Thanks! I've contacted them for a quote as well, but am also looking for feedbacks related to putzfrau.ch which is a different company.
Reply With Quote
  #10  
Old 15.03.2012, 22:08
Newbie 1st class
 
Join Date: Jan 2010
Location: zürich
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 5 Times in 3 Posts
side has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

I was stood up second time by Putzfrauen Vermittlung today they were supposed to come for the first check and the contract. The first time they said they couldnt find the address. I wonder what this time No call for excusing themselves either. Second time we leave work early for sitting at home betting if they will show up

I guess I am gonna pass them..
Reply With Quote
  #11  
Old 06.07.2012, 10:19
Newbie 1st class
 
Join Date: Jul 2010
Location: Zurich
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
jamie101010 has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Would like to share some of the difficulties we've been having with cleaning companies and their 'Damage Insurance'.

We were with Putzfrauen Vermittlung in my previous apartment. I found that whilst they were expensive, but I was generally happy with their standard of cleaning.

Unfortunately their 'Insurance' is not worth much - They require their cleaner to admit to making the damage before paying out. Our cleaner used an abrasive cleaning pad on our ceramic cooker top, and inner glass on the oven door, which created irreparable scratches. I took this up with them, and quite reasonably, they came out to take a look, and discuss. But the cleaner didn't confess to it, so they refused to pay. It cost me CHF900 to repair the damage!

Needless to say I stopped using them. We've just moved to a new apartment, and started with Pebra last month. They are a lot less friendly, and still not cheap, but again they have insurance.

A couple of weeks ago their cleaner moved a lamp next to my computer / audio gear. She caught the audio cable coming out the back of the computer sound card, 'yanking' the cable and breaking the soundcard! I specifically warned them not to move or touch any of my AV gear .

They came around this Monday to take a look. Same scenario: Cleaner denied it. So I guess I'm out of pocket for a €130 sound card now.

So my leaning from this is that their insurance is flawed: A cleaner has no reason to admit to any damages they make to their employer – it does not benefit them in any way. No admittance, means no coverage.
It then doesn’t make a whole bunch of sense to pay a premium hourly price when the service is no different to a cheaper uninsured cleaner. Perhaps I'll look for a cleaner who is cheaper, and just cover any damage they do myself…


Anyone else suffer similar problems?
Reply With Quote
  #12  
Old 06.07.2012, 10:33
Gwendy's Avatar
Forum Veteran
 
Join Date: Sep 2008
Location: Dietikon ZH
Posts: 647
Groaned at 16 Times in 12 Posts
Thanked 311 Times in 181 Posts
Gwendy has a reputation beyond reputeGwendy has a reputation beyond reputeGwendy has a reputation beyond reputeGwendy has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

I was with Putzfrauenvermittlung for a while. The administration was top class with them but it cost CHF38,- and I received a confirmation letter when I handed over my key. Good so far.

I had 3 different ladies in all that time and all I can say is "one worse than the next"

One broke a bottle of red wine and used my Dyson to suck it up. Please note my Dyson is not a wet and dry. That was fun....
The wine then seeped into a new sandel which was 2 weeks old. while I got the money, the whole deal was the pits.

They didn't get much done in 3 hrs. The cleaned the bathroom and omitted to clean the surface where all the shampoo/shower gel etc is so I ended up doing that myself.

They cleaned the floor, using a fluid which they found at the back of the cupboard - for outdoor stone. Used it neat and splashed it around, so I paid CHF38,- to get down on my knees and spend an hour scrubbing the layer of stuff off my tiles.

I expect more for CHF38,- I really do and therefore I am back doing it myself.

Wouldn't hire them again.
Reply With Quote
  #13  
Old 06.07.2012, 11:31
Newbie 1st class
 
Join Date: Jul 2010
Location: Zurich
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
jamie101010 has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

That is incredible - surprised they didn't electrocute themselves. Happy to hear you got your money back at least.
Reply With Quote
  #14  
Old 06.07.2012, 12:09
Gwendy's Avatar
Forum Veteran
 
Join Date: Sep 2008
Location: Dietikon ZH
Posts: 647
Groaned at 16 Times in 12 Posts
Thanked 311 Times in 181 Posts
Gwendy has a reputation beyond reputeGwendy has a reputation beyond reputeGwendy has a reputation beyond reputeGwendy has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
That is incredible - surprised they didn't electrocute themselves. Happy to hear you got your money back at least.
Hi Jamie, if this was aimed at me, I only got the money for the sandals, not my Dyson! I was told it's very easy to clean... me cleaning it of course..... oh no, that wouldn't damage it at all.......
Reply With Quote
  #15  
Old 06.07.2012, 12:48
alanshearer's Avatar
Forum Veteran
 
Join Date: Oct 2009
Location: Basel
Posts: 513
Groaned at 12 Times in 8 Posts
Thanked 455 Times in 209 Posts
alanshearer has a reputation beyond reputealanshearer has a reputation beyond reputealanshearer has a reputation beyond reputealanshearer has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

Seems cleaning companies in Zurich are getting away with murder, you should move to Basel, we do it better here
Reply With Quote
  #16  
Old 06.07.2012, 14:02
Newbie 1st class
 
Join Date: Jul 2010
Location: Zurich
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
jamie101010 has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
Hi Jamie, if this was aimed at me, I only got the money for the sandals, not my Dyson! I was told it's very easy to clean... me cleaning it of course..... oh no, that wouldn't damage it at all.......
Really? Thats bad! - At least they should offer to clean it - you know, as its what they do...


Quote:
View Post
Seems cleaning companies in Zurich are getting away with murder, you should move to Basel, we do it better here
Yeah, really seems that most are lacking caring about their customers - Is that Just a Zurich thing? Maybe i should move to Basel for the cleaners???
Reply With Quote
  #17  
Old 07.07.2012, 01:03
Newbie
 
Join Date: Jul 2012
Location: Zurich
Posts: 4
Groaned at 1 Time in 1 Post
Thanked 1 Time in 1 Post
Billy99 has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Has anybody ever asked their cleaner how much she is paid by the cleaning agency? If not, I suggest to do it. You'll be surprised.

For gross wages between CHF 18.- and CHF 20.- per hour, it is understandable that these cleaners are not highly motivated.

The following link is in German unfortunately. In the comments of this article, many customers of such agencies confirm these low salaries.

If you care about your cleaner, employ her yourself and give her a proper salary (CHF 30.- per hour gross wage). You'll see that you still pay less than at a cleaning agency, but in this case the cleaner is much more motivated to do a good job.
Reply With Quote
  #18  
Old 07.07.2012, 05:48
Corbets's Avatar
Forum Veteran
 
Join Date: Mar 2007
Location: Zug, CH
Posts: 2,093
Groaned at 95 Times in 73 Posts
Thanked 3,395 Times in 1,212 Posts
Corbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond repute
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
If you care about your cleaner, employ her yourself and give her a proper salary (CHF 30.- per hour gross wage). You'll see that you still pay less than at a cleaning agency, but in this case the cleaner is much more motivated to do a good job.
And in reverse, it's pretty hard to care about a cleaning lady if she does a poor job.

I had a great one in Zurich (nope, she's not looking for more work, PMs to that effect will be ignored!), but when I tried a company in Zug, I found that I did not care at all if she was well paid, since the job was so crap!
Reply With Quote
  #19  
Old 07.07.2012, 12:41
Newbie
 
Join Date: Jul 2012
Location: Zurich
Posts: 4
Groaned at 1 Time in 1 Post
Thanked 1 Time in 1 Post
Billy99 has no particular reputation at present
Re: Companies providing Putzfrauen services - references sought

Quote:
View Post
And in reverse, it's pretty hard to care about a cleaning lady if she does a poor job.

I had a great one in Zurich (nope, she's not looking for more work, PMs to that effect will be ignored!), but when I tried a company in Zug, I found that I did not care at all if she was well paid, since the job was so crap!
Well, I can understand. I guess finding a reliable cleaner is not too easy. I heard stories from friends where they did not show up, sent someone else, triggered the burglar alarm, etc...

I got my cleaner here in Zurich recommended by a friend and I am very happy with her. She not only cleans well, but she's also well organized and flexible. Therefore she well deserves the CHF 30.-/hour gross wage. And I still pay less in total than at an agency.
Reply With Quote
  #20  
Old 07.07.2012, 17:37
Cactina's Avatar
Member
 
Join Date: May 2008
Location: Zurich
Posts: 104
Groaned at 1 Time in 1 Post
Thanked 108 Times in 24 Posts
Cactina has earned the respect of manyCactina has earned the respect of manyCactina has earned the respect of many
Re: Companies providing Putzfrauen services - references sought

I have been using Putzfrauen Vermittung since February. My opinion is> it depends completely on the putzfrau; the agency can but guide and control. For example, the putzfrau I had initially did an ok job with the cleaning but her ironing was bad. Then she fell ill and I was given a replacement. The replacement lady is better and I am trying to make her my permanent putzfrau. In the interim I had a second replacement for a few instances. She was not good, plus she lost the keys to my apt.

What also helps is if you can stay at home the first two times and guide the cleaning lady on your needs and style of working. Otherwise, they are as lost aabout you as you are about them!
Reply With Quote
Reply

Tags
cleaning lady, recommendation, zurich




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Restaurant in Zurich providing buffet? bearly Entertainment & dining 34 20.01.2013 17:09
Looking for advice/references for freelance work mgivogue Employment 0 01.02.2010 08:51
Providing For Pets Under Swiss Inheritance Law meloncollie Pet corner 0 13.12.2009 10:50
Hospitals/Institutions providing trainings? Jode Employment 0 19.02.2008 15:51
Moving Jobs in Switzerland and References Tim Employment 8 06.06.2007 09:04


All times are GMT +1. The time now is 04:06.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0