That's email I sent couple days ago (along with fax copy).
" Thank you for your answer.
I have seen identical answer for last 30 days including one from you that did not make this case move forward at all !
Therefore I'm requesting your direct supervisor and management escalation to provided details which I expect.
I expect update on this case by today (12/March/2008) 15:30 .
I personally see no reasons to block 5'800 CHF where Livit is awaiting for any bills from 3rd parties. Since I have no influence nor I'm in direct obligations to 3rd party engaged by Livit - I see this as not directly related to deposit that is not released for two months (since apartment keys been given back to Mr, ------- - Hauswart )
Awaiting prompt response.
I case there is no progress I'll take legal actions to clarify this issue - for me this is unprofessional unacceptable behaviour of Livit !
Now - I got a call just 5 min ago as I asked again for managment escalation - now they told me that bill will be ready by 5pm today and sent today !! I wrote down name of persons I spoke with .. just for the record.
... now I know why I bought myself a house ..
It's like my friend use to say - first make sure Swiss person knows that your patience is over ,.. scream on the phone... and then you get what you want.