Unfortunately, I tried to get insurance before but because there was some difference in my name in the contract, I requested for some updates and had not received it. Got busy with other things and missed it.
As for the age of the carpet, they said that it was new before we moved in. But they said that that we have to change the carpet for the whole floor area to ensure that they are of the same color, also because the caret, as they said, cannot be cut crosswise. wahhh



(if only there's a way that they could change only the 2 parts that were wet, it would have been a lot less damage)...