I had same problem with Groupe Mutuel. Apparently they wil only cancel when the new company confirms you are now covered by them. It took two registered letters Einschreiben from my new insurer to get them to acknowledge and cancel their bills. Nightmare ! But done, best thing keep on at your new insurer too, to ensure they help you out. I basically refused to pay either of the policies until one of them backed off and the old insurer had acknowledged the cancellation. I appreciate this does not apply to OP who is leaving and requires the paperwork from Gemeinde / proof of leaving CH to confirm cancellation.
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| Word of warning. I have had difficulty cancelling a policy with SANA24. Even though I did everything correctly they still do not acknowledge the fact that I am now with another company they still send me bills. I have spoken to them on several occasions without any success. It appears that they are staffed completely by people with educational difficulties. AVOID SANA24 LIKE THE PLAGUE!!!! | |
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