Our situation is so f@cking compicated that I am not sure I will be able to describe it entirely but I'll try.
Part I. Introduction.
Here is the thing - my wife moved from canton Geneva to canton Lausanne in the end of April. She sent some papers to the Office de Population to register herself and as she didn't get any response she assumed it went ok. She took swisscare insurence, received an insurence card + signed contract and started visiting doctors. Two months later she got a letter from Swisscare informing her that she is not registered in canton Lausanne and therefore can't be insured by Swisscare. She called the Office de Population and asked 'how come?'. They said that my wife should have come personally with all required documents intead of sending some papers by post. After 15 minutes of talking with them she learned that even if she came there she would had no right for registration in Lausanne because she must be registered in the same canton as her husband(myself). As a result - these 2 months she was not registered anywhere in Switzerland.
Part 2. Swisscare doesn't care
She called Swisscare and they said that it's not their problem and they will not cover anything. The fact that my wyfe had a signed contract and insurance card didn't matter for them. They proposed to find a new insurance company which will agree to cover all these expencies(they will make a transfer). They also said that it's kind of a regular thing here, which we don't tend to beleive. It's around 3k chf. I don't think there will be many companies who would be happy to take this barden. So the actual questions are:
- is the SwissCare's stand point legitimate in the given circumstamces?
-- if not then what can we do about it?
-- if yes then is it really possible to make this transfer to a new insurance company?
--- if yes then any recommendation regarding which company to contact?
--- if not then what should we do?
Any help is highly appreciated!