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Old 29.01.2015, 19:54
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Galenos Health Insurance?

I discovered this week that my legal guardian changed my health insurance from Assura to Galenos... and 'forgot' to tell me, send me my new health insurance card, my policy documents etc...

I've been on their website and it's rubbish. I can't find out how it works (e.g. do I pay bills and send to them for reimbursement, ditto for prescriptions)... Does anyone have any experience with them?

I have a lot of healthcare costs so it's important I understand the system...

And (most inconveniently) I found out today I have to go to hospital tomorrow for an urgent scan and, depending on the results, possible surgery. My general doctor thinks it should be OK if I explain what has happened and that I don't have my policy number yet... does anyone have experience of doing this?

Help... (my legal guardian is going to get an earful the next time I see him).
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