Go Back   English Forum Switzerland > Help & tips > Insurance
Reply
 
Thread Tools Display Modes
  #1  
Old 23.06.2015, 14:00
Junior Member
 
Join Date: Dec 2014
Location: Lugano
Posts: 44
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
molisoft has earned some respectmolisoft has earned some respect
How to pay for my insurance (Assura)?

Hi everybody,

I have ordered my insurance plan online. I did everything online and received my insurance card recently.
The whole website of Assura is either in Italian or French or German (no English ). So I understand nothing.
I was expecting some kind of bill in my post box in order to pay but I have not received anything.

Can anybody guide me how to pay for my insurance? Any online way?

Thanks
Moli
Reply With Quote
  #2  
Old 23.06.2015, 14:14
jesuisuntouriste's Avatar
Member
 
Join Date: Jul 2013
Location: Genève
Posts: 240
Groaned at 7 Times in 6 Posts
Thanked 207 Times in 91 Posts
jesuisuntouriste has earned some respectjesuisuntouriste has earned some respect
Re: How to pay for my insurance (Assura)?

Use google chrome browser and auto translate everything. There's a client's space in the assura website than you can use to manage your account. Register first using your client/policy no. Everything else is easy. If you know how to set up an email, facebook, linkedin account then this is a no-brainer.
Reply With Quote
This user would like to thank jesuisuntouriste for this useful post:
  #3  
Old 23.06.2015, 14:24
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Was Belgium now Neuchâtel
Posts: 8,195
Groaned at 60 Times in 57 Posts
Thanked 10,208 Times in 4,909 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: How to pay for my insurance (Assura)?

They'll send you a bill in the post at some point. The premiums will be backdated to the start of your cover so be prepared for a hefty bill in one go if it takes them a while for them to get their act together. Once you've got the initial bill they usually arrive on a regular basis thereafter.
Reply With Quote
The following 4 users would like to thank Belgianmum for this useful post:
  #4  
Old 23.06.2015, 14:40
JoMiFa's Avatar
Senior Member
 
Join Date: Apr 2012
Location: Basel Stadt
Posts: 317
Groaned at 5 Times in 4 Posts
Thanked 274 Times in 148 Posts
JoMiFa has earned the respect of manyJoMiFa has earned the respect of manyJoMiFa has earned the respect of many
Re: How to pay for my insurance (Assura)?

If your bank does ebills you can also request billing from Assura in your internet banking page.
Reply With Quote
This user would like to thank JoMiFa for this useful post:
  #5  
Old 23.06.2015, 15:09
Junior Member
 
Join Date: Dec 2014
Location: Lugano
Posts: 44
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
molisoft has earned some respectmolisoft has earned some respect
Re: How to pay for my insurance (Assura)?

Quote:
View Post
Use google chrome browser and auto translate everything. There's a client's space in the assura website than you can use to manage your account. Register first using your client/policy no. Everything else is easy. If you know how to set up an email, facebook, linkedin account then this is a no-brainer.
I did the same. In the client area I see that there are some bills that say I should pay some money by some dates. But there is nothing mentioned of how to pay it or any IBAN number for that.
Reply With Quote
  #6  
Old 23.06.2015, 16:11
jesuisuntouriste's Avatar
Member
 
Join Date: Jul 2013
Location: Genève
Posts: 240
Groaned at 7 Times in 6 Posts
Thanked 207 Times in 91 Posts
jesuisuntouriste has earned some respectjesuisuntouriste has earned some respect
Re: How to pay for my insurance (Assura)?

On your account, click on courriers & documents Tab, Click on the Avis de prime button and it will download your bills, usually by three months. Et voila!
Reply With Quote
The following 2 users would like to thank jesuisuntouriste for this useful post:
  #7  
Old 23.06.2015, 16:25
Junior Member
 
Join Date: Dec 2014
Location: Lugano
Posts: 44
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
molisoft has earned some respectmolisoft has earned some respect
Re: How to pay for my insurance (Assura)?

Quote:
View Post
On your account, click on courriers & documents Tab, Click on the Avis de prime button and it will download your bills, usually by three months. Et voila!
Thank you it worked. Can I use the IBAN number in the form to pay online? (Online Payment in my eBanking? )
Reply With Quote
  #8  
Old 23.06.2015, 16:28
JoMiFa's Avatar
Senior Member
 
Join Date: Apr 2012
Location: Basel Stadt
Posts: 317
Groaned at 5 Times in 4 Posts
Thanked 274 Times in 148 Posts
JoMiFa has earned the respect of manyJoMiFa has earned the respect of manyJoMiFa has earned the respect of many
Re: How to pay for my insurance (Assura)?

Quote:
View Post
Thank you it worked. Can I use the IBAN number in the form to pay online? (Online Payment in my eBanking? )
I did it recently by online payslip. Better would be the account number and long reference number so make sure you use the appropiate payslip (orange I think).

Last edited by JoMiFa; 23.06.2015 at 16:32. Reason: more accurate info
Reply With Quote
  #9  
Old 23.06.2015, 16:30
jesuisuntouriste's Avatar
Member
 
Join Date: Jul 2013
Location: Genève
Posts: 240
Groaned at 7 Times in 6 Posts
Thanked 207 Times in 91 Posts
jesuisuntouriste has earned some respectjesuisuntouriste has earned some respect
Re: How to pay for my insurance (Assura)?

Yes of course. But be careful about the reference number for the bill you're paying for.
Reply With Quote
This user would like to thank jesuisuntouriste for this useful post:
  #10  
Old 23.06.2015, 16:33
Junior Member
 
Join Date: Dec 2014
Location: Lugano
Posts: 44
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
molisoft has earned some respectmolisoft has earned some respect
Re: How to pay for my insurance (Assura)?

Quote:
View Post
Yes of course. But be careful about the reference number for the bill you're paying for.
Thanks.

What do you mean?
Reply With Quote
  #11  
Old 23.06.2015, 16:36
Forum Legend
 
Join Date: Feb 2012
Location: here
Posts: 3,534
Groaned at 51 Times in 42 Posts
Thanked 3,548 Times in 1,804 Posts
glowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond repute
Re: How to pay for my insurance (Assura)?

Quote:
View Post
Thank you it worked. Can I use the IBAN number in the form to pay online? (Online Payment in my eBanking? )
Yes, you can. Look at the bill under "Alles klar beim IBAN-Banking" and enter the IBAN where it is indicated. You can find the necessary BC (Bank Clearing Number) of the receiver's bank here in case you also need to enter it in the form.

If I were you, I'd contact Assura in writing and ask them to provide you with a written statement that repeated payments to the same IBAN and the same reference number which are on the most recent bill you have received from them are possible. That way you can start a standing order for your insurance premium payments, meaning that you won't have to go through the whole receive-bill-and-enter-data procedure every month after having done it once, until your premium changes. If your premiums are identical every month it can reduce hassle.

Quote:
View Post
Yes of course. But be careful about the reference number for the bill you're paying for.
Quote:
View Post
Thanks.

What do you mean?
The reference number, IIRC, is a number which is assigned to a bill and it is mostly different for each bill, hence make sure you ask Assura if the latest reference number you have is OK for usage in a standing order.
The IBAN is a number which is assigned to an individual account.
The BC, IIRC, is a number which is assigned to a specific bank branch.
Reply With Quote
This user would like to thank glowjupiter for this useful post:
  #12  
Old 23.06.2015, 16:46
Junior Member
 
Join Date: Dec 2014
Location: Lugano
Posts: 44
Groaned at 0 Times in 0 Posts
Thanked 4 Times in 3 Posts
molisoft has earned some respectmolisoft has earned some respect
Re: How to pay for my insurance (Assura)?

Quote:
View Post
Yes, you can. Look at the bill under "Alles klar beim IBAN-Banking" and enter the IBAN where it is indicated. You can find the necessary BC (Bank Clearing Number) of the receiver's bank here in case you also need to enter it in the form.

If I were you, I'd contact Assura in writing and ask them to provide you with a written statement that repeated payments to the same IBAN and the same reference number which are on the most recent bill you have received from them are possible. That way you can start a standing order for your insurance premium payments, meaning that you won't have to go through the whole receive-bill-and-enter-data procedure every month after having done it once, until your premium changes. If your premiums are identical every month it can reduce hassle.



The reference number, IIRC, is a number which is assigned to a bill and it is mostly different for each bill, hence make sure you ask Assura if the latest reference number you have is OK for usage in a standing order.
The IBAN is a number which is assigned to an individual account.
The BC, IIRC, is a number which is assigned to a specific bank branch.
It's a great idea, thanks. But the problem is that once I sent them an email in English and they simply replied me (in French) that you should write to us in Swiss languages :-(. So, I have a lot of question regarding my insurance but I cannot ask them :-(.
Reply With Quote
  #13  
Old 23.06.2015, 16:50
Forum Legend
 
Join Date: Feb 2012
Location: here
Posts: 3,534
Groaned at 51 Times in 42 Posts
Thanked 3,548 Times in 1,804 Posts
glowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond repute
Re: How to pay for my insurance (Assura)?

Quote:
View Post
It's a great idea, thanks. But the problem is that once I sent them an email in English and they simply replied me (in French) that you should write to us in Swiss languages :-(. So, I have a lot of question regarding my insurance but I cannot ask them :-(.
Change insurance at the next possibility - you want to make sure you can discuss things with your insurance at short notice, especially health-related stuff.

On the topic, perhaps get a friend to ask them the questions regarding reference no. and standing orders, after making very sure that your friend understands exactly what you want.
Reply With Quote
  #14  
Old 23.06.2015, 16:53
jesuisuntouriste's Avatar
Member
 
Join Date: Jul 2013
Location: Genève
Posts: 240
Groaned at 7 Times in 6 Posts
Thanked 207 Times in 91 Posts
jesuisuntouriste has earned some respectjesuisuntouriste has earned some respect
Re: How to pay for my insurance (Assura)?

Print out the bills and bring to your nearest post office. They can accept your payments or explain to you how to pay by online banking.
Reply With Quote
The following 2 users would like to thank jesuisuntouriste for this useful post:
  #15  
Old 25.06.2015, 22:07
Senior Member
 
Join Date: Nov 2010
Location: Fribourg
Posts: 423
Groaned at 1 Time in 1 Post
Thanked 200 Times in 100 Posts
Millso has made some interesting contributions
Re: How to pay for my insurance (Assura)?

My girlfriend and I are both clients of Assura. I get my bills through the site (as you found) but she gets them sent out every 3 months (with 3x 1 month bills) which costs (i think at least) a little more.

Either way you can use the orange payment slip option (or your banks variant), or if you get them by post you can bring them down to the post office to pay.

I realise this has (i believe) been said above but am just confirming

EDIT: Just had a quick look with regards setting up a standing order but found no information about it which I mean you'll have to contact them (or look better than I did ).
EDIT:2 Aha I found the form. On the french version of the client space you need to go to the "services and contact" tab, then select "Factures", then under the "recherche" drop down menu there will be links to bank payment form (standing order im guessing) or direct debit through post finance.

Hope that helps!
Reply With Quote
This user would like to thank Millso for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Health insurance bills - how to pay? gnaula Insurance 4 04.09.2013 13:38
How to pay for my apartment? lz06 Housing in general 6 21.05.2011 16:41
Assura health insurance referral to specialist darb Insurance 4 19.02.2011 22:33
How come I have to pay the insurance subsidy back??? Marz Family matters/health 2 05.08.2010 10:47
How much to pay for health insurance? Helena_N Insurance 3 26.01.2010 14:50


All times are GMT +2. The time now is 11:37.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0