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| Am I correct in saying that it is the insurer's responsibility to check that I wasn't insured with another company and not mine? | |
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No, they have no way of checking this.
And if you were insured elsewhere, they would have assumed that you'd cancelled the first contract etc.
When you ask company number 2 to cancel your contract with them, they will probably ask for some proof that you were already insured with company number 1 when you signed up with them.
You may have to get in touch with both companies and each company may have to send attestations and letters and all sorts to one another.
I had the case recently whereby one of my clients was visited by a broker early last year and he told her that he could get a cheaper insurance for both her and her husband, that there would be no issues with cancellation etc. etc.
She signed everything he put in front of her but asked that he hold on to the application forms etc. as she wanted to think about it and would confirm with him later on.
After he left, she changed her mind and asked him to destroy everything she'd signed etc. and that she'd like to stay put where she was.
Unfortunately, she didn't tell me at the time that someone had been to visit her. (She didn't have to! I'm just saying that I could have offered some advice at that time!).
Anyhow, 6 months later, she receives policy documents for 2012 for both her original company AND the company this guy works with.
She then contacted me and explained what had happened.
I had to get copies of the original signed application forms and send them to company number 2. Company number 1 had to provide official attestations that she and her husband were both insured with them.
The guy had also sent cancellation letters in. I had to get company number 1 to "cancel the cancellations" so to speak.
It took around 2 months to get it all sorted but we managed it.
I even lodged an official complaint to company number 2 about their broker who obviously didn't listen to his client and also had told them things that weren't true.
Your situation sounds a little different but just be prepared for some to-ing and fro-ing from both companies.
Good luck