whichever company you choose make sure you read their reviews on the website because some of these shipping agents are slicker than snake oil salesmen! Yelp
Schumacher Cargo Logistics has a lot of bad reviews with tricky billing where they will hold your good until you pay more at the end of the shipping rpocess. http://en.yelp.ch/biz/schumacher-car...cs-elizabeth-8
Washington Heights, Manhattan, United States
If you don't read all of this review then just take this: AVOID. I promise you will regret using them.
My move was NYC-UK this summer.
There are three issues I have with this company:
1) They overcharged me by over 200 cubic feet! The Schumacher volume was completely different from the Britannia volume. Britannia re-measured the consignment when it arrived in the UK. To Schumacher's credit they have agreed to refund me. Yet we are 15 days later and I have not received a refund. As you will find out if you use them, they will not lift a finger until you make full payment. Why then, when they have overcharged me by over 50% am I made to wait so long? I have important bills to pay and I'm left at their mercy. It shows the complete and utter disregard they hold their customers in. READ ALL FORMS AND CROSS CHECK LIKE A HAWK! I highly doubt this was done in error.
2) They managed to lose a load of sofa cushions, rendering my couch unusable. OK, things get lost I get that. But you try getting a straight answer out of this bunch. I got a load of finger pointing from both Schumacher and Britannia. I mean this went on and on. Luckily I have insurance but what a pain it is to go through. No doubt the brokerage firm they use are just as incompetent. They, too will probably come up with some excuse not to honour their contract.
3) They never sent me all the insurance documents I needed to make a claim. The brokerage firm make reference to a whole host of forms I should have received. Schumacher never bothered to send them to me. All I received was a certificate confirming I was covered. Perhaps I should be grateful to have received at least that.
This is no exaggeration: I have been emailing back and forth with them on a daily basis for months. It is utterly ridiculous. I just want my refund so I can move on. Never, ever again.
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Comment from Damien S. of Schumacher Cargo Logistics
22/10/2015 Hello Phin,
Manhattan, United States
The worse company I have interacted with in the 25+ years that I have lived in the US. Unresponsive, totally unreliable, numerous mistakes, misinformation, incredible incompetence, sheer irresponsibility. Among numerous other mistakes, they managed to misplace my documents for more than 10 days without even noticing that they were missing. It is only after I repeatedly inquired about the documents' whereabouts that they found them stuck "between some other documents" (actual text from their email). Then when repeatedly reminded and urged (over several days) to send the documents over immediately so that my car could be received on the other end---and repeatedly assuring me that they would do so---they again failed to send the documents over, causing further delays and making me miss the pickup deadline. (This time they tried to blame FedEx, when it was clearly their mistake!). I could go on and on... It's almost as if they were intentionally trying to make me miss my deadlines. End result: Because of the missed deadlines, I estimate that their repeated mistakes have cost me somewhere around $400, not including about two full days of lost work time trying to make up for their mistakes -- this on two shipments that should have cost me about $1,200 each. You do the math on whether Schumacher is good value. On my shipments I also had a chance to compare them with the various partners that they use in completing the total logistic chain (vehicle receivers, actual ship company, partner agents). Schumacher was by far the worse link in the total chain. Since such a chain is only as good as its weakest link, they effectively managed to ruin the entire chain for all their partners. (PS: I have documents to support everything in this review.)