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Old 19.01.2011, 08:54
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Lost and Found on Public Transport - a success story

In praise of humans and the SBB.

I lost my iPhone on the train from Basel to Zurich on Monday morning. I reported the incident on sbb.ch/fundservice and last night I got an email informing me that it has been found and that I can pick it up this evening in Basel.

Bravo humanity and the SBB.
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Old 19.01.2011, 08:58
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Re: Lost and Found on the SBB - a success story

That's excellent!

Did you try to call it at any time?
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Old 19.01.2011, 09:01
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Re: Lost and Found on the SBB - a success story

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That's excellent!

Did you try to call it at any time?
You know I am so tired these days. The last thing I thought of was calling it. I did manage to call Swisscom to deactivate the SIM card. I also never bothered to register it on MobileME. I will do in future.
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Old 19.01.2011, 09:16
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Re: Lost and Found on the SBB - a success story

Don't you just love this place?

I had a colleague to lost his laptop bag on the train from Olten to Basel with everything in it. Laptop, Wallet with money and Credit Cards, passports for his entire family etc.. Had it returned to him after 5 days all intact!
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Old 19.01.2011, 09:28
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Re: Lost and Found on the SBB - a success story

I've also had a wallet found and recovered when I lost it in a train. Incredibly honest, those Swiss people (although TBF there's a ~20% chance that it was found by a foreigner, so kudos to you lot, too!). I also had a pair of glasses recovered when they jumped out of my pocket as I was running for a tram. In England I reckon some kid would have jumped up and down on them "for fun".
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Old 19.01.2011, 09:35
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Re: Lost and Found on the SBB - a success story

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Don't you just love this place?

I had a colleague to lost his laptop bag on the train from Olten to Basel with everything in it. Laptop, Wallet with money and Credit Cards, passports for his entire family etc.. Had it returned to him after 5 days all intact!
I wish my story had a good ending like this, my sister came over last March for my hubbys 40th birthday and unfortunately left a small blue hand luggage case on the Bern to Zurich train, she got off in Aarau and immediately realised, paid 50frs at the Aarau station to have a check done, we filled out all the correct forms and it has never been seen since. The thing is there was nothing of great value, but sentimental value, all our old photos when we first met, and some novelty gifts and easter presents. Would have no use to anyone!

I keep thinking its still on a train somewhere and may yet be found but suppose thats just wishful thinking
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Old 19.01.2011, 09:45
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Re: Lost and Found on the SBB - a success story

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In praise of humans and the SBB.

I lost my iPhone on the train from Basel to Zurich on Monday morning. I reported the incident on sbb.ch/fundservice and last night I got an email informing me that it has been found and that I can pick it up this evening in Basel.

Bravo humanity and the SBB.
Although you have been lucky, I would not "bravo the SBB".

I have been made aware of the "process" thanks to a collegue who forgot his wallet on a nearly empty train, in the 1st class compartment.

That person realised the loss just after going down the train.

And here start the "SBB PROCESS":
fill complain form, try uselessly to call the customer service who will say they can not do anything, PAY 50chf, etc...

While with nowadays technologies and in most context, it would have been sufficient to call the Train Ticket controller, who would go, check pick up wallet, give it back.

Even for 50chf fee my collegue who have been happy customer-

But no it's not possible (and yet you have to pay, haha).

Of course no one gave him the wallet back, he had to pay the fee, and also pay the customer service line phone-


Yes let's hear the critics- If such simple system requires too much then the "service" could be available for "out of rush hours" let's say after 7PM until late or anything.
At least it will really provide a service, very cheap to run, for the customers.
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Old 19.01.2011, 09:49
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Re: Lost and Found on the SBB - a success story

I had my wallet returned to me completely intact after losing it on a Lausanne bus (minus lost and found processing fee and reward)

Just don't get too complacent! Only a few weeks after my wallet was returned my husbands leather satchel was stolen from a local bar and has never resurfaced. Strangely enough the ipad has never been activated (!?) which leads us to believe they took it hoping his wallet was inside but as he always carries his wallet and phone on him, the bag just ended up in a dumpster somewhere .

Oh well, thats life. They giveths and they taketh away...
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Old 19.01.2011, 10:09
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Re: Lost and Found on the SBB - a success story

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Don't you just love this place?

I had a colleague to lost his laptop bag on the train from Olten to Basel with everything in it. Laptop, Wallet with money and Credit Cards, passports for his entire family etc.. Had it returned to him after 5 days all intact!
Have you not read this thread?

Enormous number of break-ins in Switzerland
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Old 19.01.2011, 10:51
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Re: Lost and Found on the SBB - a success story

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Although you have been lucky, I would not "bravo the SBB".

I have been made aware of the "process" thanks to a collegue who forgot his wallet on a nearly empty train, in the 1st class compartment.

That person realised the loss just after going down the train.

And here start the "SBB PROCESS":
fill complain form, try uselessly to call the customer service who will say they can not do anything, PAY 50chf, etc...

While with nowadays technologies and in most context, it would have been sufficient to call the Train Ticket controller, who would go, check pick up wallet, give it back.

Even for 50chf fee my collegue who have been happy customer-

But no it's not possible (and yet you have to pay, haha).

Of course no one gave him the wallet back, he had to pay the fee, and also pay the customer service line phone-


Yes let's hear the critics- If such simple system requires too much then the "service" could be available for "out of rush hours" let's say after 7PM until late or anything.
At least it will really provide a service, very cheap to run, for the customers.
If you fill in a report in person, this costs you 15 CHF. It is free online.

On recovery of your goods you are charged:

20 CHF
10 CHF if you have a point-to-point ABO
5 CHF if you have a GA

It cost me nothing to fill in the report online and I'll pay 5 CHF when I get my phone back this evening.

I too ran down from my connecting train which was about to leave once I realised that I had lost my phone. I asked to be let out, but it was too late. The conductor prodded at his little electronic device, but then simply told me to report it online.

I guess with the thousands of items lost on trains, if even 50% of them find their way back home, this is a great hit result.

So yes, bravo SBB AND humanity.

PS. how did your mate end up paying 50 CHF?
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Last edited by Traubert; 19.01.2011 at 11:20.
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Old 19.01.2011, 11:02
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Re: Lost and Found on the SBB - a success story

Thanks for the good news! Glad you got it back.
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Old 19.01.2011, 11:03
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Re: Lost and Found on the SBB - a success story

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On recovery of your goods you are charged:

20 CHF
15 CHF if you have a 1/2 tax or any other ABO
5 CHF if you have a GA
Or indeed you can pay nothing if the lost item in question is your 4 year old's Z'nuni bag stuffed with toy cars and favourite fluffy and 4 year old presents himself to lost property office in tears of gratitude for them having found beloved "hugo bis"... as they say in the mastercard adverts "priceless" ..

Not sure if it would work for, say, 4O something year old being reunited with Ipad but you can give it a try
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Old 19.01.2011, 11:18
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Re: Lost and Found on the SBB - a success story

Wow returning an iPhone is amazing! (they can resell high!).

I also love that about CH, it's not SBB but in general the culture. I've lost in the trains and have had returned to me a compact camera (medium range), tie, jacket.

That being said I left a LAPTOP on a commuter train in Spain and had it returned. Found by the train people when cleaning the train... I was near the end of the route, quite an empty train late at night. Still, for Spain, that is quite special.
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Old 19.01.2011, 11:22
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Re: Lost and Found on the SBB - a success story

Congrats Traubert!
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Old 19.01.2011, 11:28
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Re: Lost and Found on the SBB - a success story

About ten years ago, I left my briefcase on the train when I was living in the UK. Being a little I didn't notice until I got home. I called our local station - they called the train, the train crew reported the the briefcase had been picked up by them and deposited at the next station along from me. The next train going back the other direction brought it back to my station, and I picked it up the next day, on the way to work.

No charge, nothing missing.

Yay for British Rail.
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Old 14.03.2011, 13:52
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Re: Lost and Found on the SBB - a success story

Yesterday whilst we were on our sunday trip to flumserberg, I accidently found a lady's purse on my seat.

I did a search inthe purse for the contact number, but there was none.
It had a Swiss ID from Saint Gallen and her debit cards and SBB cards too

The train was almost empty, we handed it over to the "reise bureau" at the station.The lady at the counter asked us, if its ok to have our address to which we refused .. wonder if we should have given it?

I think it is a good idea to atleast keep a contact number in the purse.

Also do SBB contact you proactively or only when you have filed something missing?
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Old 24.03.2011, 13:33
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Re: Lost and Found on the SBB - a success story

3 words:
ONLY IN SUISSE!
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Old 24.03.2011, 17:44
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Re: Lost and Found on the SBB - a success story

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Yesterday whilst we were on our sunday trip to flumserberg, I accidently found a lady's purse on my seat.

I did a search inthe purse for the contact number, but there was none.
It had a Swiss ID from Saint Gallen and her debit cards and SBB cards too

The train was almost empty, we handed it over to the "reise bureau" at the station.The lady at the counter asked us, if its ok to have our address to which we refused .. wonder if we should have given it?

I think it is a good idea to atleast keep a contact number in the purse.

Also do SBB contact you proactively or only when you have filed something missing?
IF the identity of the owner is obvious, Lost&Found of SBB and of VBZ will contact the owner immediately, also if nothing is filed.
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Old 24.03.2011, 18:03
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Re: Lost and Found on the SBB - a success story

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The lady at the counter asked us, if its ok to have our address to which we refused .. wonder if we should have given it?
You might have missed out on a nice bottle of wine or some other "Finderlohn" (finders reward)

But it can just feel good to have done something positive without renumeration
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Old 27.03.2011, 12:46
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Re: Lost and Found on the SBB - a success story

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In praise of humans and the SBB.

I lost my iPhone on the train from Basel to Zurich on Monday morning. I reported the incident on sbb.ch/fundservice and last night I got an email informing me that it has been found and that I can pick it up this evening in Basel.

Bravo humanity and the SBB.
I lost my Blackberry on SBB - My Swiss g/f reported it and found it

I didn't believe her coz in London, it's impossible to find something like that on NAtional Rail or Underground
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