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Old 23.11.2011, 13:39
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Rolex: servicing/repair

A friend based in the middle east is visiting us. His Rolex Oyster Perpetual Date, bought in the middle east in 1998 (never serviced since then) stopped working twice in the last one month, the 2nd time being this morning. He normally wears the watch 24hrs and takes it off only when he showers.

It worked very well so far except for the two episodes of stoppage mentioned earlier. Both the times, once he shook the watch it started working well.

Since he is here in CH, he wants to have it looked at and serviced. I can take it to any place in CH where, first and foremost, its reliable and then reasonable. I somehow get the impression that if I take it to an official Rolex dealer, it would cost a bomb.

Any suggestions?
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Old 23.11.2011, 13:47
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Re: Rolex: servicing/repair

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A friend based in the middle east is visiting us. His Rolex Oyster Perpetual Date, bought in the middle east in 1998 (never serviced since then) stopped working twice in the last one month, the 2nd time being this morning. He normally wears the watch 24hrs and takes it off only when he showers.

It worked very well so far except for the two episodes of stoppage mentioned earlier. Both the times, once he shook the watch it started working well.

Since he is here in CH, he wants to have it looked at and serviced. I can take it to any place in CH where, first and foremost, its reliable and then reasonable. I somehow get the impression that if I take it to an official Rolex dealer, it would cost a bomb.

Any suggestions?
Wherever you take it, it will most likely be forwarded to Rolex and they will handle it there. The price will be the same wherever you decide to go so I wouldn't bother asking around.
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Old 23.11.2011, 13:47
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Re: Rolex: servicing/repair

Rolexes break down ? Paging member Mud ....
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Old 23.11.2011, 13:58
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Re: Rolex: servicing/repair

Any authorized dealer will forward it to Rolex where it will be properly fixed, complete with Rolex guarantee. You can try and find someone to do it themselves, and there are plenty who will offer, but at the end of the day, you get what you pay for (ask me how I know ).
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Old 23.11.2011, 14:04
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Re: Rolex: servicing/repair

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A friend based in the middle east is visiting us. His Rolex Oyster Perpetual Date, bought in the middle east in 1998 (never serviced since then) stopped working twice in the last one month, the 2nd time being this morning. He normally wears the watch 24hrs and takes it off only when he showers.

It worked very well so far except for the two episodes of stoppage mentioned earlier. Both the times, once he shook the watch it started working well.

Since he is here in CH, he wants to have it looked at and serviced. I can take it to any place in CH where, first and foremost, its reliable and then reasonable. I somehow get the impression that if I take it to an official Rolex dealer, it would cost a bomb.

Any suggestions?
A crown for every achievement huh..

Rolex does all their servicing, unless you go to a small incumbent and independent watch store, where they might have a watchmaker on site. However, I'd take it to an official dealer instead of simply trying my luck with the unknown..as prices will most likely be similar.
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Old 23.11.2011, 14:09
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Re: Rolex: servicing/repair

The watch had a good run for 12 years and was never serviced, which should have been done 5-6 years ago. Now probably it will need replacement of parts, gears and what not apart from the gaskets and lubrication. A lot of these replacements are not available for the public, perhaps to a very small circle of watchmakers. An independent watchmaker will be cheaper, but going with Rolex you will receive 1 (or maybe 2?) years of warranty and brand new looking watch. Omega and Breitling have wonderful service but it takes at least 6 weeks (sometimes more) and for a similar 10 year old one complication movement they charge between 500 and 800, depending on the work it needs to be done. I guess Rolex will be more expensive.
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Old 23.11.2011, 14:18
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Re: Rolex: servicing/repair

take it to a rolex dealer, they will send it back to rolex to look at, but unless your friend is here for a few weeks then I wouldn't bother, mine was away for 5 weeks iirc being serviced

eta

yes, it will cost a bomb
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Old 23.11.2011, 14:23
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Re: Rolex: servicing/repair

Many thanks all, for the responses so far. I suppose taking it to a small independent watch maker is too much of risk unless he/she comes highly recommended.

Since I am near Geneva, would it be better to just take it to the Rolex office/factory in GVA rather than taking it to an official dealer.

Looks like it will cost a lot. Anyone has done had anything similar (for Rolex) done here recently?
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Old 23.11.2011, 14:25
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Re: Rolex: servicing/repair

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take it to a rolex dealer, they will send it back to rolex to look at, but unless your friend is here for a few weeks then I wouldn't bother, mine was away for 5 weeks iirc being serviced

eta

yes, it will cost a bomb
He can leave it with me. There are a few visits planned backforth, of both of us.

Any idea how much the Bomb would cost? Just a rough guess...to soften the shock!
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Old 23.11.2011, 14:28
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Re: Rolex: servicing/repair

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He can leave it with me. There are a few visits planned backforth, of both of us.

Any idea how much the Bomb would cost? Just a rough guess...to soften the shock!

I've blanked the cost from my mind, but just a normal service was over a thousand iirc (that included replacing the crown & various springs)
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Old 23.11.2011, 14:29
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Re: Rolex: servicing/repair

Your friend could do what the Swiss do, simply throw it out and buy a new one

The simple answer, as everyone has said, is to ship it to Rolex for a full service.

On the other hand, it could be something fairly trivial for a decent watchmaker. A watch that stopped but started again with a good shake could just have a wobbly pallet jewel or a sticky mainspring barrel.

In the days before quartz, amateur watchmakers and DIY types would open the case, remove the movement, rinse the entire movement in alcohol, put a drop of oil on each of the main jewels and a drop in the barrel, and reassemble. (Not that I'm recommending this.)

But all that said, sending it to Rolex gets one a fully refurbished watch with a new guarantee, and the cost of regular servicing is part of the burden of owning an expensive watch. (Unless you do as the Swiss do.)
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Old 23.11.2011, 14:34
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Re: Rolex: servicing/repair

All good advice- for a watch to go that long between leaving the shop and needing service with daily wear is a testament to Rolex's quality (for realz). There are independent shops that are authorized by Rolex for repair and who can get essentially any part in the watch- Rolex could never handle all of the servicing 'in house' on their own. But they do do it there, and might as well go to the source; it won't be cheap, but a cheaper fix-it job will cost more in the long run:

Rolex SA
Rue François-Dussaud 3-5-7
1211 Geneva 26
Geneva
Switzerland

Tel: +41 22 302 22 00
Fax: +41 22 300 22 55

OPENING HOURS
Mon-Fri: 8:00am - 12:00am, 2:00pm - 6:00pm
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Old 23.11.2011, 14:46
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Re: Rolex: servicing/repair

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All good advice- for a watch to go that long between leaving the shop and needing service with daily wear is a testament to Rolex's quality (for realz). There are independent shops that are authorized by Rolex for repair and who can get essentially any part in the watch- Rolex could never handle all of the servicing 'in house' on their own. But they do do it there, and might as well go to the source; it won't be cheap, but a cheaper fix-it job will cost more in the long run:

Rolex SA
Rue François-Dussaud 3-5-7
1211 Geneva 26
Geneva
Switzerland

Tel: +41 22 302 22 00
Fax: +41 22 300 22 55

OPENING HOURS
Mon-Fri: 8:00am - 12:00am, 2:00pm - 6:00pm
Indeed, the guy has worn this watch since 1998 almost 24 hrs a day. He wears it while he is sleeping and as I said, takes it off only when he is taking a shower. We will give these people a call and find out how much its going to be.

This friend of mine or I for that matter, will never be able to throw away a watch like Rolex. I think it comes with where we come from and how hard we had to work for everything (I am not, for one moment, insinuating that others don't work hard.)

Thanks all, once again.
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Old 23.11.2011, 19:22
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Re: Rolex: servicing/repair

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Indeed, the guy has worn this watch since 1998 almost 24 hrs a day. He wears it while he is sleeping and as I said, takes it off only when he is taking a shower. We will give these people a call and find out how much its going to be.

This friend of mine or I for that matter, will never be able to throw away a watch like Rolex. I think it comes with where we come from and how hard we had to work for everything (I am not, for one moment, insinuating that others don't work hard.)
If your friend wears the watch all the time, it would probably be a lot less grungy if he would wear it in the shower too. Watches get pretty disgusting if they aren't cleaned.

Some people think the goal of hard work is to reach the point where you can buy a Rolex(*). I think that the next goal is to reach the higher level, where you can happily throw away a Rolex(**).

(*) Substitute other brands as applicable.
(**) Ibid.
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Old 23.11.2011, 19:32
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Re: Rolex: servicing/repair

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If your friend wears the watch all the time, it would probably be a lot less grungy if he would wear it in the shower too. Watches get pretty disgusting if they aren't cleaned.

Some people think the goal of hard work is to reach the point where you can buy a Rolex(*). I think that the next goal is to reach the higher level, where you can happily throw away a Rolex(**).

(*) Substitute other brands as applicable.
(**) Ibid.
I would disagree on taking the watch in the shower, shampoo and other detergents used while showering can be deadly on the rubber gasket seals on any watch, even the 1200m WR PloProf. Not immediately, but after some time the gaskets will fail and you can flood it.

On the other hand, watches need to take a bath, at least once a week. The proper way to do it is to use a soft toothbrush, warm water and mild soap, or baby soap. It will look like new.
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Old 23.11.2011, 19:35
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Re: Rolex: servicing/repair

I made a film about Rolex after sales service 2 weeks ago in Geneva. You should go to a Rolex shop or the factory in Geneva, they know what they are doing & have the parts in stock.

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A friend based in the middle east is visiting us. His Rolex Oyster Perpetual Date, bought in the middle east in 1998 (never serviced since then) stopped working twice in the last one month, the 2nd time being this morning. He normally wears the watch 24hrs and takes it off only when he showers.

It worked very well so far except for the two episodes of stoppage mentioned earlier. Both the times, once he shook the watch it started working well.

Since he is here in CH, he wants to have it looked at and serviced. I can take it to any place in CH where, first and foremost, its reliable and then reasonable. I somehow get the impression that if I take it to an official Rolex dealer, it would cost a bomb.

Any suggestions?
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Old 23.11.2011, 19:56
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Re: Rolex: servicing/repair

You have TWO official options for having the service done in Geneva. You can either go to Rolex (address shown in an above post) or you can go to one of the two Bucherer stores in Geneva (rue du Mont Blanc or rue du Rhône).

Bucherer has their own service centre that is authorized to service Rolex watches. If you decide on Bucherer I suggest you go to the Rolex boutique which is connected to the Bucherer store on rue du Rhône.

A full service will set you back about CHF 800 for a stainless steel model (with new crown and tube). This is from memory. They will give you a fixed price when they review the watch while you wait.
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Old 23.11.2011, 20:04
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Re: Rolex: servicing/repair

UK Rolex repair price list here,

http://www.time-repairs.com/watchrep...PriceGuide.htm
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Old 23.11.2011, 20:09
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Re: Rolex: servicing/repair

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I would disagree on taking the watch in the shower, shampoo and other detergents used while showering can be deadly on the rubber gasket seals on any watch, even the 1200m WR PloProf. Not immediately, but after some time the gaskets will fail and you can flood it.
Lysander put it in more detail than I care to:

http://forums.watchuseek.com/f2/sigh...in-610734.html

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On the other hand, watches need to take a bath, at least once a week. The proper way to do it is to use a soft toothbrush, warm water and mild soap, or baby soap. It will look like new.
Even better, use alcohol and a soft nail brush. The alcohol sold by the litre in the supermarkets for use in alcohol burners is perfect. No soap residue to gather more dirt or irritate the skin.
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Old 23.11.2011, 20:55
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Re: Rolex: servicing/repair

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You have TWO official options for having the service done in Geneva. You can either go to Rolex (address shown in an above post) or you can go to one of the two Bucherer stores in Geneva (rue du Mont Blanc or rue du Rhône).

Bucherer has their own service centre that is authorized to service Rolex watches. If you decide on Bucherer I suggest you go to the Rolex boutique which is connected to the Bucherer store on rue du Rhône.

A full service will set you back about CHF 800 for a stainless steel model (with new crown and tube). This is from memory. They will give you a fixed price when they review the watch while you wait.
I suppose the Rolex service centre would charge more than Büchrer?
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