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Old 25.02.2013, 18:44
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Swiss post disappearing mail tip

We've had an intermittent, ongoing problem with mail we send disappearing into thin air. Out of something like 10 letters sent, perhaps 3 have gone missing - even A post, and recently a registered letter. Not a good hit rate, and enough to make me rather grumpy at Swiss Post in general - particularly when the mail is to do with moving into or out of apartments.

We finally pieced together the pattern. I'd bought a couple of packets of envelopes - one normal DL sized, one C5 size (A4 folded in half). Crucially, the DL ones have transparent address windows. Of course when sending hand written/addressed letters, the window is pointless - so I'd carefully fold the letter to show blank paper through the window, and hand write the address the envelope beside the window.

Clearly, this turned the letter into a Non Conforming Item, which seems to get filtered into the great mail room in the sky (or down a bunker somewhere). My other half sent one recently, and got a comment from the person at the post office - 'but this is not right, the address must show through the window'. This triggered the realisation that sometimes I'd used the larger, windowless, C5 envelopes, and these had always gone through ok.

As we never send pre-addressed letters, the windowed DL envelopes have gone in the bin! Very frustrating, but now we know - and hopefully this will be useful to someone in future.
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  #2  
Old 25.02.2013, 18:48
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Re: Swiss post disappearing mail tip

Pretty simple. They use a computer sorting system. Window envelopes go through a different sorting machine to non-window envelopes, and hand-written ones are the worst (especially if your handwriting is old fashioned cursive etc).

Did you put the return address on the back ? Eventually....3, 6, 12 months later...you may well get your post back again...
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Old 25.02.2013, 18:56
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Re: Swiss post disappearing mail tip

Even simpler would be :go down to the PTT and ask questions
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Old 25.02.2013, 19:38
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Re: Swiss post disappearing mail tip

Yes, I guess I could have asked questions - but my Deutsche is is unfortunately still very limited. And I (naively) assumed the sorting machines would be smart enough to detect an address, no matter how formed. My handwriting isn't that bad - and addresses are always done in block caps, no cursive writing on the outside.

Ah well, chalk one up for experience.
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Old 25.02.2013, 20:06
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Re: Swiss post disappearing mail tip

You can't align the address on the hand written letters with the window,why?
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Old 25.02.2013, 20:15
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Re: Swiss post disappearing mail tip

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You can't align the address on the hand written letters with the window,why?
I'm so bad at it, that I cut the window out of one of those envelopes and I stick the letter in there to handwrite addresses and then move the letter into the actual envelope I'm using to mail it.
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Old 25.02.2013, 20:19
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Re: Swiss post disappearing mail tip

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I'm so bad at it, that I cut the window out of one of those envelopes and I stick the letter in there to handwrite addresses and then move the letter into the actual envelope I'm using to mail it.
Good idea, use one as a template.

What a waste, think of the trees
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Old 25.02.2013, 20:45
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Re: Swiss post disappearing mail tip

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Good idea, use one as a template.

What a waste, think of the trees
Fewer than printing the same twice, because I wrote it too far to one side to be readable through the window.

...or worse, to have to mail the entire thing twice!
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Old 25.02.2013, 20:54
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Re: Swiss post disappearing mail tip

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You can't align the address on the hand written letters with the window,why?
Mostly sheer laziness

Plus, I write letters so infrequently that I just do them from scratch rather than using a template. It would take me longer to find the template/figure out how to use it than just to write the address on the envelope.

Of course, missing mail costs a lot more time than I'd spend figuring out the template...hmmm....

(Obligatory Switzerland bashing: I've done the same thing in Australia and the UK with complete success! )
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Old 25.02.2013, 20:57
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Re: Swiss post disappearing mail tip

You do write your own name & address on the back of the envelope?

It is obligatory here. So if the PO had a problem with the address & had to handle the envelope manually then it is conceivable they would have destroyed the "non-conforming" mail
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Old 25.02.2013, 21:00
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Re: Swiss post disappearing mail tip

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You do write your own name & address on the back of the envelope?

It is obligatory here. So if the PO had a problem with the address & had to handle the envelope manually then it is conceivable they would have destroyed the "non-conforming" mail
Interesting. Usually mail for overseas gets a return address, but I often don't bother for domestic stuff. Might have to rethink that policy.
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Old 25.02.2013, 21:05
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Re: Swiss post disappearing mail tip

Couple of tips here:
1. Write the address on the back of the blank paper that appears at the window, so easy to do, just fold your letter, whatever and work out which bit will be showing through the window.

2. Put a sticker on the window with the address on it.

I've done both the above many times and never had a hitch.

The only problem I've encountered with Swiss Post was when they lost a package of mine which unfortunately was something I'd sold to another EF member. I eventually got my money back from Swiss Post after they verified the exchange took place (bank statement) and had traced the package to the last sorting centre before it disappeared. I paid no insurance for this and was really impressed that my money was returned. I'm ashamed to admit that I speak very little German and live in a 'hick' village, yet still could work all this out with very little effort. All I did was retain the payment slip from when I mailed the package.
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Old 10.07.2013, 12:57
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Re: Swiss post disappearing mail tip

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Yes I agree.
With what do you agree?
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Old 10.07.2013, 13:00
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Re: Swiss post disappearing mail tip

Why use those envelopes with windows in the first place? Why don't you just use normal plain envelopes and write on those. I guess the window ones are really meant for mass mailings and banks and such who use a template.
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Old 10.07.2013, 14:46
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Re: Swiss post disappearing mail tip

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With what do you agree?
He or she agrees that it's a pain to have to make 10 posts before you can sell stuff on EF.
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Old 10.07.2013, 16:34
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Re: Swiss post disappearing mail tip

The ultimate guide to correctly addressing letters with or without windows (in english):
http://www.post.ch/en/post-startseit...ressierung.pdf
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Old 14.07.2013, 10:27
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Re: Swiss post disappearing mail tip

If you never use windowed envelopes why did you buy them in the first place?
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Old 14.07.2013, 19:33
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Re: Swiss post disappearing mail tip

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If you never use windowed envelopes why did you buy them in the first place?
Perhaps because, like me, the eyes and/or brain weren't in gear but the hands were.
Quick look; take; pay; pack into bag; go home; see mistake; kick myself.
That's why my shins usually have a sort of blue tinge.
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Old 15.07.2013, 09:40
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Re: Swiss post disappearing mail tip

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If you never use windowed envelopes why did you buy them in the first place?
Nicked from the office maybe?

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