We ordered a large bed from Concord, which happens to be almost next door to our new home. Then we discovered the elevator is small, and the stairways are tight. The bed is the typical 2-parter, mattresses are 100x220.

Concord simply said delivery was 130F. We're concerned whether they can even get it up the stairs (to the 6th floor!), and if they would turn around and charge us a fortune to bring in a hoist, like the movers will likely do. It doesn't help that the delivery charge is not in writing, of course.

Anyone with any experience in this sort of thing? We tried to get Concord to change it to be the typical 200cm length, but they said it was too late (in spite of the fact it takes 4 weeks to get the bed). We'd prefer the extra length anyway.

Also, we are wondering if Switzerland has a legal cancellation period for consumer contracts, as many places do (often called a "cooling off" period).

Thanks!