Go Back   English Forum Switzerland > Help & tips > Other/general
Reply
 
Thread Tools Display Modes
  #1  
Old 01.01.2015, 20:37
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Goods change after use / ski boots

Hi there,

yesterday I bought new ski boots. The person in the shop did measure my feet and convinced me to buy boots that felt quite a bit to small for my feet.. Today I went skiing with these boots and was suffering the whole time. I even went to check the boots in a resort shop while skiing and the person there told me that I definitely need a larger size. I know that the inner liners in the boots will expand somewhat with time but this won't help in my case, the boots are too small..

My question is the following: will the shop change the boot to a large one given that I already used the current one for 1 day? Elsewhere in Europe this should not be a problem, but I know that Switzerland is very special with return policy, etc..

Thank you for your help.
Reply With Quote
  #2  
Old 01.01.2015, 20:47
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,201
Groaned at 317 Times in 182 Posts
Thanked 3,293 Times in 1,565 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Goods change after use / ski boots

Go and ask them there is probably a chance but you will only be frustrated by the EF answers that will include all options.

The shop you brought them is the only true source of truth
Reply With Quote
The following 4 users would like to thank Wallabies for this useful post:
  #3  
Old 01.01.2015, 21:37
Sbrinz's Avatar
Forum Legend
 
Join Date: Oct 2011
Location: Murten - Morat
Posts: 10,978
Groaned at 542 Times in 342 Posts
Thanked 10,580 Times in 5,412 Posts
Sbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond repute
Re: Goods change after use / ski boots

Before I would change them, the boots would need to be free from scratches, and the linings should not be smelling of feet...

I wish you success, but I can't imagine the shop exchanging them.

Maybe you can offer to buy the second, larger pair, and ask for a 90% refund on the first, smaller pair?
Reply With Quote
  #4  
Old 01.01.2015, 21:41
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Quote:
View Post
Go and ask them there is probably a chance but you will only be frustrated by the EF answers that will include all options.

The shop you brought them is the only true source of truth
thanks, will go back to the shop right when it opens.. stupid question.. what does EF stand for?
Reply With Quote
This user would like to thank linukz for this useful post:
  #5  
Old 01.01.2015, 21:44
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,310
Groaned at 292 Times in 196 Posts
Thanked 12,189 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Goods change after use / ski boots

I, also, have just bought new boots.

My first port of call was Athleticum, and the assistant converted my normal shoe size to ski boot size from a chart, and said it should be one size bigger.

So size 8 UK or 42 EUR equated to 27.5 (including oversize allowance) ski boot size.

I didn't buy from there and went on to SportXX, where there had feet measuring boards lying around, and on measuring my feet, they came in at 26.5 actual - so 27.5 was right for me, with the one size bigger allowance.

Ended up with a pair of boots, almost as comfortable as loafers - which is a feat in itself, with my Hobbit feet.


You should try to return them claiming you received the wrong sizing advice, but I suspect the best you can hope for is an exchange, as opposed to money back.


Just out of interest, was it a chain or a specialisit sports shop?
Reply With Quote
  #6  
Old 01.01.2015, 21:49
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 4,654
Groaned at 152 Times in 118 Posts
Thanked 9,578 Times in 3,220 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: Goods change after use / ski boots

my wife bought new ski boots last year in a rental/buy deal at the local ski shop.
basically she rented the new boots, which she could change at any moment when not fitting, with an option to buy.
very good system, especially because the price was also competitive.
Reply With Quote
This user would like to thank k_and_e for this useful post:
  #7  
Old 01.01.2015, 21:56
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Quote:
View Post
I, also, have just bought new boots.

My first port of call was Athleticum, and the assistant converted my normal shoe size to ski boot size from a chart, and said it should be one size bigger.

So size 8 UK or 42 EUR equated to 27.5 (including oversize allowance) ski boot size.

I didn't buy from there and went on to SportXX, where there had feet measuring boards lying around, and on measuring my feet, they came in at 26.5 actual - so 27.5 was right for me, with the one size bigger allowance.

Ended up with a pair of boots, almost as comfortable as loafers - which is a feat in itself, with my Hobbit feet.


You should try to return them claiming you received the wrong sizing advice, but I suspect the best you can hope for is an exchange, as opposed to money back.


Just out of interest, was it a chain or a specialisit sports shop?
It was a specialist shop in Zurich, not a chain..

Exchanging to the bigger size is what I will ask for, but since I used them for one day I'm worried that this will not be possible anymore.. well will find out soon..
Reply With Quote
  #8  
Old 01.01.2015, 22:00
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,310
Groaned at 292 Times in 196 Posts
Thanked 12,189 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
It was a specialist shop in Zurich, not a chain..

Exchanging to the bigger size is what I will ask for, but since I used them for one day I'm worried that this will not be possible anymore.. well will find out soon..
Tricky one - a specialist shop really should be able to offer customers accurate fitting advice, but probably work on tighter margins than a chain, so might not be willing to take such a hit on something that they wont be able to resell at full retail.

You can but try ...... but emphasise the fact that you received the wrong size recommendation from sales staff.


ETA ..... and I try my new boots out tomorrow, and hopefully wont find them too big.
Reply With Quote
  #9  
Old 01.01.2015, 22:17
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 3,383
Groaned at 62 Times in 32 Posts
Thanked 2,966 Times in 1,470 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Goods change after use / ski boots

Please go to decent boot fitters when it comes to ski boots.

I measure a 24. But that doesn't mean a 24 in all ski boot makes is good for me. There are only a couple of brands that suit my feet. Even then with the right brand and right size I need work doing to them to make them right.

… if your foot measures a certain size… then you add a size, they will all most certainly be too big and hence that is why they are comfortable. A shop without decent boot fitters will happily sell you a boot thats too big, because you'll be comfortable and probably not come back to them.
Reply With Quote
  #10  
Old 01.01.2015, 22:22
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 3,383
Groaned at 62 Times in 32 Posts
Thanked 2,966 Times in 1,470 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
It was a specialist shop in Zurich, not a chain..

Exchanging to the bigger size is what I will ask for, but since I used them for one day I'm worried that this will not be possible anymore.. well will find out soon..
If it was a specialist shop, with good fitters, then I doubt they are too small..

.. they may need work however, stretching or blowing out in the areas that you are getting pain.
Reply With Quote
The following 2 users would like to thank Island Monkey for this useful post:
  #11  
Old 01.01.2015, 22:29
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,201
Groaned at 317 Times in 182 Posts
Thanked 3,293 Times in 1,565 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
Please go to decent boot fitters when it comes to ski boots.

I measure a 24. But that doesn't mean a 24 in all ski boot makes is good for me. There are only a couple of brands that suit my feet. Even then with the right brand and right size I need work doing to them to make them right.

… if your foot measures a certain size… then you add a size, they will all most certainly be too big and hence that is why they are comfortable. A shop without decent boot fitters will happily sell you a boot thats too big, because you'll be comfortable and probably not come back to them.
The first post here that knows their stuff.

The boots should actually feel tight but not cut off you circulation, if you have a pair that are extra comfortable to stand in there is a good chance they are too big especially if you have added a size above the fitting size. Depending on your skill as you move from beginner to advanced the shoes should be tighter fitting as boots with room to move in will end up hurting your feet as they will have too much room to move in side the boot. If they fit well then you should not be able to move the foot inside the boot

If you want someone who really knows their ski stuff then contacts Ace1 on the forum
Reply With Quote
  #12  
Old 01.01.2015, 22:42
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Thank you for all the answers.

The person in the shop took out the lining and made me step into the boot barefoot. He measured the distance between my sole and the boot shell.

I was skeptical about the smaller size boot, but since he is more knowledgable about this I took his advice. Afterwards the boot was heat molded.

Today when I tried skiing the boot simply felt not long enough and it was really painful.. I do not recall my old boots hurting this much when they were new..

It is not a completely accurate indication, but on the manufacturers website for my standard shoe size (EUR 44) they recommend ski boot size 28.5, the boot that I have now is 28.0.

It seems like small difference, but actually the shell size is different. The boot is Scarpa Freedom SL and their boot shell size is different on half sizes.. my worry is that the boot I bought is not long enough..

Either I am paranoid or the person in the shop did make a mistake..
Reply With Quote
  #13  
Old 01.01.2015, 22:42
TiMow's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Fribourg
Posts: 9,310
Groaned at 292 Times in 196 Posts
Thanked 12,189 Times in 5,300 Posts
TiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond reputeTiMow has a reputation beyond repute
Re: Goods change after use / ski boots

In regards to my claim to comfort, above, it is because the boots aren't clamping and cramping my wider than average feet, like most rigid type boots do.

The size is the same as my old boots and doesn't feel too big, in length.

Dalbello, made for wider feet.
Reply With Quote
  #14  
Old 01.01.2015, 22:47
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 3,383
Groaned at 62 Times in 32 Posts
Thanked 2,966 Times in 1,470 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
The person in the shop took out the lining and made me step into the boot barefoot. He measured the distance between my sole and the boot shell.
Sounds like he knows what he was doing. This is called a shell check and used to visually see how much room you have inside the shell.


Quote:
View Post
is not a completely accurate indication, but on the manufacturers website for my standard shoe size (EUR 44) they recommend ski boot size 28.5, the boot that I have now is 28.0.
There is no difference in the size of the shell between a 28.0 and a 28.5. Ski boots do not come in half sizes. The only difference between a .0 size and a .5 size is a slightly thicker footbed inside the .5 boot. If you have a custom footbed then this becomes irrelevant anyway.

…. Take the boots back, explain your pain, but let the fitter work his magic on them, don't go up to a 29 and have a boot that's too big!
Reply With Quote
The following 4 users would like to thank Island Monkey for this useful post:
  #15  
Old 01.01.2015, 22:51
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Quote:
View Post
here is no difference in the size of the shell between a 28.0 and a 28.5. Ski boots do not come in half sizes. The only difference between a .0 size and a .5 size is a slightly thicker footbed inside the .5 boot. If you have a custom footbed then this becomes irrelevant anyway.

!
i was under impression that at least with Scarpa boots the change in shale size is with every 0.5, i.e. 28.5 and 29.0 are the same shell size, but 28.0 is smaller..
Reply With Quote
  #16  
Old 01.01.2015, 22:56
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 3,383
Groaned at 62 Times in 32 Posts
Thanked 2,966 Times in 1,470 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
i was under impression that at least with Scarpa boots the change in shale size is with every 0.5, i.e. 28.5 and 29.0 are the same shell size, but 28.0 is smaller..
Possibly. All manufacturers are a bit different. To the extent that a 28 in one make of boot may not be the same length (or width) as a 28 in another make. This may even vary from model to model within the same make. This is why a shell check is so important.
Reply With Quote
  #17  
Old 01.01.2015, 23:36
Senior Member
 
Join Date: Aug 2010
Location: Zürich
Posts: 349
Groaned at 4 Times in 3 Posts
Thanked 258 Times in 155 Posts
ThomasSSS has earned the respect of manyThomasSSS has earned the respect of manyThomasSSS has earned the respect of many
Re: Goods change after use / ski boots

The shell check that I know is to put your foot into the empty shell, positioned so that your toes just touch the front of the shell. Then check the distance between your heel and the back of the boot. About 10mm is racer tight, 15-30mm is recommended for normal skiers.

If this measures ok, the boot really should be long enough for you, but it might feel a bit short when you aren't leaning forward. How experienced of a skier are you? If you put weight on your shins does the length situation improve?

Also, when you thermal fit the liner, did you use additional foam pads around your toes? This can be done to give the toes more space during the thermal fit process, but makes the process itself (much) less comfortable.

Anyway, I'd try to get the length right without stretching the shell, but then have a fitter widen the shell if necessary. In fact, buying a boot that it slightly too narrow and having the shell widened is sometimes recommended as the best way to end up with a good fit.

I have a favorite boot fitter in Zermatt - when I bought a pair of boots that didn't work at first, I tried several and he was the first that really made a difference. PM if you want his details.
Reply With Quote
This user would like to thank ThomasSSS for this useful post:
  #18  
Old 02.01.2015, 10:35
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Thomas,

when I do the shell check that you described I have about 1-1.5 fingers between my heel and the boot. So given this the boot lenght should be sufficient, but my toes were really crushed. When I lean forward there is more space of course, but it still feels cramped.

During the thermal fit there was a sort of cover around the toes, but it was not as big s the pads that are used on the pressure points.

In case the boot does end up being to short how difficult / expensive is it to expand the shell?
Reply With Quote
  #19  
Old 02.01.2015, 11:22
Ace1's Avatar
A singular modality
 
Join Date: Sep 2011
Location: Engelberg & near Basel
Posts: 5,860
Groaned at 169 Times in 121 Posts
Thanked 8,902 Times in 3,984 Posts
Ace1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond reputeAce1 has a reputation beyond repute
Re: Goods change after use / ski boots

Quote:
View Post
Thomas,

when I do the shell check that you described I have about 1-1.5 fingers between my heel and the boot. So given this the boot lenght should be sufficient, but my toes were really crushed. When I lean forward there is more space of course, but it still feels cramped.
This sounds like it may be more of an issue with the way you ski than the boot itself. You should be able to tighten the ankle clip(s) such that the boot holds your foot toasts the rear of the boot, with your heel passed firmly as far back as it will go. If your toes are not touching the front of the boot at this point then they're almost certainly not too small.

When skiing, you should be able to hold your knees forwards so that this for position is maintained - if your legs are being pushed backwards then your toes will go forwards and upwards as you describe.
__________________
Introduce yourself!
Reply With Quote
The following 3 users would like to thank Ace1 for this useful post:
  #20  
Old 02.01.2015, 11:56
Newbie 1st class
 
Join Date: Apr 2013
Location: Wadenswil
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
linukz has no particular reputation at present
Re: Goods change after use / ski boots

Ace1,

well I ski for quite a few years and never had such problems with my old boots.. the issue is that these new boots also feel very tight around the toes when I am not skiing, for example, on the way back up in the lift..

but even in the ski possition, while leaning forward the boot feels uncomfortably too small at the front.

when I tried to tighted the upper clips more my foot started to get cold as the blood circulation was probably a bit cut off..
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Quellensteuer after job change (in other canton) but no address change arduino Finance/banking/taxation 9 26.03.2014 01:56
[For Sale, Zurich] Men's ski boots and ski poles bubbles4352 Items for sale 4 17.01.2013 22:52
Wanted : Ski boots and ski suit for 4 yr old New_in_Zurich Items wanted 1 03.01.2013 14:52
Wanted: Size 47-48 Ski boots and/or 184cm ski's HSGlax56 Items wanted 2 17.12.2009 16:12
Sale: Lausanne: Ski Mountaineering Boots (28.5 mondo) & Telemark Boots (27 mondo) Redbeck Items for sale 2 21.11.2009 20:51


All times are GMT +2. The time now is 02:17.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0