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Old 27.05.2015, 23:14
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The post. Really?

I had a missed delivery for a recorded parcel on Thursday 14th. I went away for almost a week early next day

I went to collect said parcel on the evening of Friday 22nd to be told they had posted it back to the sender. In China.

The Swiss Post seriously hold on to a recorded item for a week!?? A week only by default? How that a useful postal strategy for people who lets say, live, and travel, and work?

Is this a Zurich thing? It's total madness. What if you go on holiday for a fortnight, like the sort of thing really weird people do, rarely? You just lose your post?

Andy
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Old 27.05.2015, 23:21
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Re: The post. Really?

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I had a missed delivery for a recorded parcel on Thursday 14th. I went away for almost a week early next day

I went to collect said parcel on the evening of Friday 22nd to be told they had posted it back to the sender. In China.

The Swiss Post seriously hold on to a recorded item for a week!?? A week only by default? How that a useful postal strategy for people who lets say, live, and travel, and work?

Is this a Zurich thing? It's total madness. What if you go on holiday for a fortnight, like the sort of thing really weird people do, rarely? You just lose your post?

Andy
It's weird, they usually keep it longer. At least 2 weeks in my experience.
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Old 27.05.2015, 23:32
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Re: The post. Really?

i had the same issue. sent a parcel back across the world. annoying because i didn't expect it to have been sent registered and if it hadn't been, the postman would have left it in the parcel box.

one of these days, i'll figure out how to set-up the mail retaining option for when i am travelling.
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Old 27.05.2015, 23:39
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Re: The post. Really?

I had a package DHL'ed from Zimbabwe and we had missed the courier few weeks ago. It came back to DHL head office in French side. Quickly reacted on slip in the mailbox left that quoted if the item not collected or another appointment for deliver not set it will be sent back to the sender. So we chose another date online and made sure someone was home. Expected delivery date next week was between 2-5pm. I got the parcel at 4:45pm. Signed off and problem solved!

In this case, I hate that kind of precision and punctuality. Sometimes in the grand scheme of things and mess it's better when things get ignored and lay around for weeks instead of being painstakingly attended to ...
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Last edited by jacek; 28.05.2015 at 00:05.
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Old 28.05.2015, 00:29
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Re: The post. Really?

I wish I had known about the option to rearrange delivery, I could have tried that when I was told the package had been returned. Of note... the lady checked the computer, and said it had been returned after 5 days. 5! She then took my ticket and scrunched it up into a ball! No good to me by then I suppose!

I hope I see it again, it's worth about ahem $65 including shipping cost...
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Old 28.05.2015, 00:33
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Re: The post. Really?

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I wish I had known about the option to rearrange delivery
https://www.post.ch/en/ <Collection note> <Please choose> <Extend collection period> <Start>

and you can get an SMS informing you of the next delivery... Swiss Post: the postman never knocks once....
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Old 28.05.2015, 01:52
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Re: The post. Really?

A note of caution: I have used the "extend collection period" as well as "second delivery attempt" twice. Or at least, I made the request online and got all the confirmation etc. On both occasions, this somehow got lost between the Swisspost website and the post office concerned. In one case, in which I used both options, they had to fish it out from the mails that were being returned to the sender. In the other case, they rather reluctantly arranged the second delivery attempt over the counter (I went armed with the print outs of these confirmation).
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Old 28.05.2015, 09:29
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Re: The post. Really?

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Is this a Zurich thing? It's total madness. What if you go on holiday for a fortnight, like the sort of thing really weird people do, rarely? You just lose your post?

Andy
No, you use the Poste Restante option and have all your post held while you're away and then get it delivered to you once you're back home.

https://www.post.ch/en/post-startsei...ckbehalten.htm
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Old 28.05.2015, 09:40
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Re: The post. Really?

Still doesn't solve the problem of this type of thing happening while you are on a 2-week holiday and don't know you are receiving a parcel.
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Old 28.05.2015, 09:43
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Re: The post. Really?

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Still doesn't solve the problem of this type of thing happening while you are on a 2-week holiday and don't know you are receiving a parcel.
Yes, it does because you simply tick the box to say hold parcels as well. So even if you're not expecting them they'll be held until your return and be delivered then.
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Old 28.05.2015, 09:46
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Re: The post. Really?

Oh, I see, if I pay CHF 8. Of course
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Old 28.05.2015, 09:48
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Re: The post. Really?

And an additional CHF 5 for everyone else living in the same household and has the same surname?
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Old 28.05.2015, 10:10
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Re: The post. Really?

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And an additional CHF 5 for everyone else living in the same household and has the same surname?
No, 8 francs only. At least I've only ever paid 8 francs for both of us (same surname) when we go on hols and I just checked and the same figure came up for a new order. Make sure you put zero in the "total number of adults/professionals in household" otherwise you will incur the extra 5 franc charge. I got caught out on that last year when I forgot.
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Old 28.05.2015, 13:01
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Re: The post. Really?

We always ask a friend to empty our letterbox when we go away & do the same for them.
We used to have a lovely postman - knew everyone, knew who to leave things with if there was no answer, could decipher partially correct addresses etc. Assume he has now retired as there is a series of youngsters who don't seem to have initiative or don't do the rounds in the same place enough to give that little bit extra. Miss our old postie
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