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Old 11.08.2015, 14:49
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Deliberately not taking receipt of a parcel

Hi,

I just bought £450 quids worth of full clutch kit for my Discovery. I am due to get a leaflet through my letterbox any day. But I no longer need or want it. A roadside mechanic and a Land Rover forum were wrong...

Now this will have has to clear customs and there will be an 8% levy plus handling charge to pay.

Does anyone know, If I chose not to collect it, will this be returned to the seller, and will those charges disappear?

Andy
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Old 11.08.2015, 15:00
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Re: Deliberately not taking receipt of a parcel

I think it is fair to say that no charges disappear. By not collecting it will probably be returned to the sender, who may then be left with additional charges.
From what you say, it was not the seller who gave you incorrect information so is it right to penalise them?
The best way is to accept the package and then contact the seller, tell them that you no longer need it and send it back still as it arrived. If you deal with them nicely you should hopefully get a full refund (minus the shipping charges of course).
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Old 11.08.2015, 15:01
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Re: Deliberately not taking receipt of a parcel

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Hi,

I just bought £450 quids worth of full clutch kit for my Discovery. I am due to get a leaflet through my letterbox any day. But I no longer need or want it. A roadside mechanic and a Land Rover forum were wrong...

Now this will have has to clear customs and there will be an 8% levy plus handling charge to pay.

Does anyone know, If I chose not to collect it, will this be returned to the seller, and will those charges disappear?

Andy
Yes, it will be returned to the seller and the charges will then not be applicable. If you don't receive the item then you have not taken ownership of it. Done it myself once or twice before, but usually when sellers mess up and forget to state item value, then forcing customs to open it up and charge me, which I refuse to pay for. it will go back to where you bought it and a refund will be issued, likely minus delivery fees (which is reasonable).

Yes, it's not so fair on the seller in your instance but that's life, mistakes are made and sometimes you need to make these decisions.
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Old 11.08.2015, 15:02
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Re: Deliberately not taking receipt of a parcel

Well someone's going to have to pay those charges, the delivery company, customs, etc.. They have your name and address, and if you don't pay, expect it to go to the debt collectors and then you will receive a registered letter, costing you at least double the price or more...your choice.
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Old 11.08.2015, 15:04
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Re: Deliberately not taking receipt of a parcel

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Well someone's going to have to pay those charges, the delivery company, customs, etc.. They have your name and address, and if you don't pay, expect it to go to the debt collectors and then you will receive a registered letter, costing you at least double the price or more...your choice.
That is absolute typical EF knee-jerk BS, and nothing of the sort will happen if he refuses delivery, it will simply be sent back to the sender and a refund will be issued, though probably after the seller has contacted him wondering what the chuff lis going on.

At worst, if the seller decided to be difficult he will lose the delivery charge, which is not unfair.

Last edited by Richdog; 11.08.2015 at 17:58.
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Old 11.08.2015, 17:15
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Re: Deliberately not taking receipt of a parcel

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Now this will have has to clear customs and there will be an 8% levy plus handling charge to pay.

Does anyone know, If I chose not to collect it, will this be returned to the seller, and will those charges disappear?
Yes. I've accepted delivery of goods destined for another country. Merely explained it is only in Switzerland in transit. Customs and handling charges were dropped.
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Old 11.08.2015, 17:42
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Re: Deliberately not taking receipt of a parcel

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That is absolute typical EF knee-jerk BS, and nothing of the sort will happen if he refuses delivery, it will simply be sent back to the sender and a refund will be issued, though probably after the seller has contacted him wondering what the chuff lis going on.

At worst, he will lose the delivery charge, which is fair.
Technically he's in breach of contract with the seller if he refuses to accept delivery, so although most seller's are likely to give a refund excluding shipping, they could deduct an adminstration fee (or worse still if they had another buyer enquiring just after you ordered who went elsewhere the seller could have a claim for loss of profit, although that's unlikely)

Best thing is to talk nicely to the seller first.
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Old 11.08.2015, 17:56
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Re: Deliberately not taking receipt of a parcel

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Technically he's in breach of contract with the seller if he refuses to accept delivery, so although most seller's are likely to give a refund excluding shipping, they could deduct an adminstration fee (or worse still if they had another buyer enquiring just after you ordered who went elsewhere the seller could have a claim for loss of profit, although that's unlikely)

Best thing is to talk nicely to the seller first.
Rubbish, you are not in breach of contract for not collecting a parcel delivered from the UK or EU from the post office... you can also reject any parcel you choose on your doorstep.

In the UK, the Distance Selling Act in the UK (similar laws exist throughout the EU) stipulates that you can return items bought bought by mail-order or over the internet within a week of purchase, at no cost to you. In Germany, you also generally have 2 weeks to return an item purchased online you do not want. The same rights apply even when ordering from CH.

I don't know the Swiss specific laws for good ordered domestically and then refused as all the goods I have refused were ordered internationally.
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Old 11.08.2015, 17:59
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Re: Deliberately not taking receipt of a parcel

Maybe one of your neighbours will sign for it as a friendly gesture
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Old 12.08.2015, 05:20
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Re: Deliberately not taking receipt of a parcel

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the Distance Selling Act in the UK (similar laws exist throughout the EU) stipulates that you can return items bought bought by mail-order or over the internet within a week of purchase.
Doh! Forgot that one. Sorry, I was thinking of when I was dealling with scrap cars in '90s which pre-dates the Distance Selling Act 2000.

In which case the OP should contact the seller ASAP to explain as the time limit is very short (only 7 days in UK)
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Old 12.08.2015, 08:24
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Re: Deliberately not taking receipt of a parcel

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Doh! Forgot that one. Sorry, I was thinking of when I was dealling with scrap cars in '90s which pre-dates the Distance Selling Act 2000.

In which case the OP should contact the seller ASAP to explain as the time limit is very short (only 7 days in UK)
I know, it's easy to forget, having only been around for nigh on 2 decades.

However, if you never took delivery of a parcel then the 7-day rule anyway doesn't apply, because you never received and took ownership of it. It will simply go back to the store for a refund.

PS: It's really amazing how many people immediately comment vehemently about "breach of contract" and "administration charges" etc without often knowing the most basic background information.

Last edited by Richdog; 12.08.2015 at 08:34.
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Old 12.08.2015, 08:49
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Re: Deliberately not taking receipt of a parcel

Am I the only one that thinks a bit of common decency is called for. The OP ordered the part and the company shipped it. If the part goes back having effectively been refused it does come across as a bit of bad form.

If I was running the company I'd black list the OP - and if it was a Land Rover specialist - I'd go as far as contacting other specialist and informing them that the OP is a timewaster.

Why can't you take delivery of the part and sell it on Ricardo? Or simply keep it for when the clutch actually does fail - probably about this time next year?
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Old 12.08.2015, 09:16
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Re: Deliberately not taking receipt of a parcel

I'm not sure why you're all getting on the case about the seller - it my well be that they're happy enough to take it back if the OP pays the postage charges.

All that's being asked here is whether the charges made for dealing with customs and the VAT that would be charged will not be payable in these circumstances, which seems to be the case by the one person here who's done this themselves.

I would assume that the OP is not expecting the seller to lose money on this and would be happy with a refund minus the delivery charges.
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Old 12.08.2015, 10:05
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Re: Deliberately not taking receipt of a parcel

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Well someone's going to have to pay those charges, the delivery company, customs, etc.. They have your name and address, and if you don't pay, expect it to go to the debt collectors and then you will receive a registered letter, costing you at least double the price or more...your choice.
Not true at all.

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That is absolute typical EF knee-jerk BS, and nothing of the sort will happen if he refuses delivery, it will simply be sent back to the sender and a refund will be issued, though probably after the seller has contacted him wondering what the chuff lis going on.

At worst, if the seller decided to be difficult he will lose the delivery charge, which is not unfair.
Exactly. I have 'not collected' / refused parcels before, specifically because customs tried to charge me (incorrectly, as I knew the value of what I had ordered and whether or not it was subject to Swiss VAT). If the parcel is not collected or refused, the parcel is sent back and no charges are due.

I was not charged anything for this and all the fees are cancelled. In any case in the event of 'non-collection' it can't even be proven that I was notified of the existence of the parcel insofar as the notification is done on a slip of paper inserted into the letterbox.

It wouldn't make any sense for the recipient who doesn't receive anything to have to pay for something, that he or she may never have even ordered in the first place (although admittedly this is not the case here).

It simply wouldn't be at all logical.

If it were so that customs or SwissPost (for customs) could actually force the charges onto a recipient, then I could send boxes of junk and trash from the EU to addresses in Switzerland affixing a customs label stating a very high value and cause all sorts of charges for the recipient(s) in Switzerland, despite the fact that the individual recipient hasn't ordered it and doesn't know who or where it is coming from!!
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Old 12.08.2015, 10:26
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Re: Deliberately not taking receipt of a parcel

Not accepting it and allowing it to be sent back to the supplier is by far the easiest and most sensible option here in order to avoid unnecessary fees.
The customs fees and admin charges will be cancelled and the package returned to the sender.

Personally if I were in the OP's position I would contact the seller and explain the situation. After all it was his mistake in ordering the wrong/unnecessary part in the first place and he may just need to use the same supplier in the future so better not to get on the wrong side of them.
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Old 12.08.2015, 10:36
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Re: Deliberately not taking receipt of a parcel

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Am I the only one that thinks a bit of common decency is called for. The OP ordered the part and the company shipped it. If the part goes back having effectively been refused it does come across as a bit of bad form.

If I was running the company I'd black list the OP - and if it was a Land Rover specialist - I'd go as far as contacting other specialist and informing them that the OP is a timewaster.
Amen to that - at last.
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Old 12.08.2015, 10:39
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Re: Deliberately not taking receipt of a parcel

Thanks,

Your experience suggests there are no consequences Swiss-side which is what I was most concerned about. You are right to say I should contact the seller to advise and get in a request for a refund minus postage. Yes I wasted some of their time, but it happens.

Thank you also for other presumed satirical parody posts. it's been a while since I saw groundbreaking English comedy. Do share any links you have to your best Daily Mail article comments.....
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Old 12.08.2015, 10:43
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Re: Deliberately not taking receipt of a parcel

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Well someone's going to have to pay those charges, the delivery company, customs, etc.. They have your name and address, and if you don't pay, expect it to go to the debt collectors and then you will receive a registered letter, costing you at least double the price or more...your choice.
Rubbish
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Old 12.08.2015, 10:45
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Re: Deliberately not taking receipt of a parcel

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Your experience suggests there are no consequences Swiss-side which is what I was most concerned about. You are right to say I should contact the seller to advise and get in a request for a refund minus postage. Yes I wasted some of their time, but it happens.
Some sellers EU/elsewhere, will refund the entire amount/not charge anything, i.e. you will not even have to pay the outgoing postage.
It is considered by many (not all) sellers as a cost of doing business and is factored into their price calculations.
Some sellers who sell through large websites like ebay and amazon may even be obliged in many cases by the site to refund the entire amount including outgoing postage, insofar as these sites definitely would consider the outgoing postage fee as a cost of doing business and something that the seller has to bear when items are returned/not collected/refused.
Independent sellers though, will all have their own policies.
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Old 12.08.2015, 10:49
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Re: Deliberately not taking receipt of a parcel

Nice work taking a simple matter of returning an item and making it a greek drama...

Contact the seller, tell him to return the part and ask for a refund minus shipping and a restocking fee.

What's the whole fuss about? And why is someone that simply wants to return something treated as an a-hole or a criminal? Timewaster? WTF?

People are perfectly allowed to return items they don't want, and business are perfectly allowed to respond however they so choose.
Generally speaking, returns are accepted, and some times restocking fees are applied, some times not. Many times actually the convenient handling of returns is a marketing tool for many sellers.

So yeah, it's not the end of the world, and yes it does happen a lot.
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