I just got a new Zug piece in December, replacement piece from moving out of an apartment. I received the new piece in 2 days after placing the order. Just make sure you have all the numbers for the model.
V-Zug SA www.vzug.ch
Industriestrasse 66, case postale 59
041 767 67 67
I can't tell you which languages they speak on the phone, my mother in law placed the order for me.