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Old 11.07.2008, 18:36
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ZUG Stockists

My fridge has a small freezer compartment at the top with a plastic handle on the door of the compartment.

Part of the fixing for the plastic handle recently snapped, stopping the door from closing properly, so I'm going to have to track down a new handle, or potentially a new door for the freezer compartment.

Most of the white goods in my place seem to be made by ZUG, and the fridge is no exception. Does anyone have any idea where these kind of parts can be sourced from?


EDIT: I've checked the ZUG website, but no joy. I'm hoping to do it myself rather than call someone out for such a small job, but just need to source the part...
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Old 14.07.2008, 09:35
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Re: ZUG Stockists

I would just call the head office in Zug and explain which part you need - when I needed replacement parts for my dishwasher, they were supplied free of charge and posted out to me a post.
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Old 02.08.2011, 20:55
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Re: ZUG Stockists

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My fridge has a small freezer compartment at the top with a plastic handle on the door of the compartment.

Part of the fixing for the plastic handle recently snapped, stopping the door from closing properly, so I'm going to have to track down a new handle, or potentially a new door for the freezer compartment.

Most of the white goods in my place seem to be made by ZUG, and the fridge is no exception. Does anyone have any idea where these kind of parts can be sourced from?


EDIT: I've checked the ZUG website, but no joy. I'm hoping to do it myself rather than call someone out for such a small job, but just need to source the part...
hi Ed,
Did you finally manage to get what you needed? Let me know if it worked out for you, coz I also need a small a spare part for my oven.

Azhan
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Old 03.08.2011, 09:19
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Re: ZUG Stockists

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My fridge has a small freezer compartment at the top with a plastic handle on the door of the compartment.

Part of the fixing for the plastic handle recently snapped, stopping the door from closing properly, so I'm going to have to track down a new handle, or potentially a new door for the freezer compartment.

Most of the white goods in my place seem to be made by ZUG, and the fridge is no exception. Does anyone have any idea where these kind of parts can be sourced from?


EDIT: I've checked the ZUG website, but no joy. I'm hoping to do it myself rather than call someone out for such a small job, but just need to source the part...
I had this replaced this past spring. If I recall correctly, it cost 14fr (not 100%, but roughly). Just call 0800 850 850 and be prepared with the fridge model number so they can send you the correct handle.
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Old 11.04.2012, 22:01
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Re: ZUG Stockists

Has anyone any idea how I reach the thermostat in a Zug deluxe FN652 fridge freezer? Mine does not seem to cut out at the required temperature and everything in the fridge is freezing. Many thanks.
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Old 11.04.2012, 22:15
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Re: ZUG Stockists

Fust (the store chain www.fust.ch) guarantees the supply of all spare parts from any appliance they sell for up to 12 years from the date of your purchase. I would check out a store in your vicinity. (I cannot confirm whether they sell Zug appliances though)
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Old 11.04.2012, 22:33
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Re: ZUG Stockists

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Fust (the store chain www.fust.ch) guarantees the supply of all spare parts from any appliance they sell for up to 12 years from the date of your purchase. I would check out a store in your vicinity. (I cannot confirm whether they sell Zug appliances though)
Thank you. I shall try them.
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Old 12.04.2012, 08:35
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Re: ZUG Stockists

I just got a new Zug piece in December, replacement piece from moving out of an apartment. I received the new piece in 2 days after placing the order. Just make sure you have all the numbers for the model.

V-Zug SA www.vzug.ch
Industriestrasse 66, case postale 59
6301 Zoug

041 767 67 67

I can't tell you which languages they speak on the phone, my mother in law placed the order for me.
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Old 12.04.2012, 08:59
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Re: ZUG Stockists

Thanks for the replies so far. I shall ring them today. What I really now need to know is how to access the thermostat i.e. where it is located; have I got to move the fridge out (do hope not!). I hope they speak English as my German is good enough to explain the problem but probably not good enough to understand the answer!

Elaine
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Old 12.04.2012, 22:36
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Re: ZUG Stockists

Spoke by email to Zug Customer Services in English. Part on way (SF37) with a diagram of exactly how I fit it. Many thanks to responders. Appreciated.

Elaine
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  #11  
Old 20.04.2012, 15:38
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Re: ZUG Stockists

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I had this replaced this past spring. If I recall correctly, it cost 14fr (not 100%, but roughly). Just call 0800 850 850 and be prepared with the fridge model number so they can send you the correct handle.
Good tip, called them Friday, part was here Tuesday & fridge freezer door works fine again -was 20CHF with postage.
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  #12  
Old 20.04.2012, 16:52
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Re: ZUG Stockists

the hinge on my freezer door has been broken for 3 years now although it works fine..but maybe its time to get the spare part once and for all

thanks for the tip!
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