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  #181  
Old 18.04.2016, 13:43
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Re: What's your experience with digitec.ch?

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I ordered something and after it arrived I realized I had chosen the wrong config. Went to take it back the next day, they accepted it, but they refunded only 90% of the originally paid amount. Fair enough, it's in the fine print, but I thought to mention it here in case it helps someone.

As for customer service, when I took it back I was set on buying the higher-spec, higher-price version also from them, even though it was a good 80chf more expensive than Microspot, just on the convenience of being there. I tried to convince the rep to waive the 10% "return cost" on the wrong item, as they'd have made double that amount on my larger purchase, but he wasn't interested. A bit short-sighted, especially since the purchase was as a company which might have brought a lot more business in the future.

It's Migros now.
Do you think the cashier at your local Migros has any say in this kind of stuff?
Maybe if you'd have had a business account with them....but I doubt they take anybody serious who doesn't make a six-figure turnaround with them every month.
Goodbye Digitec, Hello Migros....
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  #182  
Old 18.04.2016, 14:32
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Re: What's your experience with digitec.ch?

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IME digitec is OK as long as you don't need any after sale customer service.
I always hear that complaint for digitec, so when my Garmin watch went a little haywire sometime last August, I got in touch with Garmin directly. Printed a form I found online, put it in a box with my watch, and sent it to an address the form was pointing at. A week later I had a brand new watch, no hassle, no worries, no problem.

So cut the middle man, and go directly to the source. Every warranty experience I've had with shops and not the manufacturer/importer directly, was crap. So I try to avoid them every time.
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  #183  
Old 18.04.2016, 14:41
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Re: What's your experience with digitec.ch?

I used digitec a lot but since Migros takeover it is terrible I avoid them now in favour of Brack.ch

Bad experience include buying new products and getting used ones or already oppened boxes.

Having problem with warranty, I used to buy a lot of devices there to build test systems and sometimes I would get a mobile phone with scratches already since the phones were test systems I didnt care much but come-on
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  #184  
Old 18.04.2016, 15:16
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Re: What's your experience with digitec.ch?

I still use Digitec... not noticed any difference since they were taken over and order cancellations are still processed as usual. I don't think it's gone as downhill as people are trying to make out, considering it was never perfect even before the Migros takeover.
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  #185  
Old 26.04.2016, 14:42
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Re: What's your experience with digitec.ch?

If our regular supplier does not have certain items in stock(IT) we may tend to buy them from Digitec, no major issues encountered so far
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  #186  
Old 26.04.2016, 16:00
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Re: What's your experience with digitec.ch?

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If our regular supplier does not have certain items in stock(IT) we may tend to buy them from Digitec, no major issues encountered so far
I'm surprised they're better value for you than buying locally in Singapore.
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  #187  
Old 26.04.2016, 16:10
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Re: What's your experience with digitec.ch?

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I'm surprised they're better value for you than buying locally in Singapore.
Ha, made this account three years ago when moving from Singapore to Switzerland, never changed my location No need anymore, as I am moving back again next month
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  #188  
Old 26.04.2016, 16:19
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Re: What's your experience with digitec.ch?

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Ha, made this account three years ago when moving from Singapore to Switzerland, never changed my location No need anymore, as I am moving back again next month
1 post per year average, I think that's the lowest for a currently active member.
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  #189  
Old 26.04.2016, 17:04
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Re: What's your experience with digitec.ch?

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1 post per year average, I think that's the lowest for a currently active member.
Probably, more of a lurker myself.
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  #190  
Old 26.04.2016, 17:27
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Re: What's your experience with digitec.ch?

Well, to be bluntly honest, you need 4 more posts before you can sell something? ;-)
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  #191  
Old 26.04.2016, 17:32
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Re: What's your experience with digitec.ch?

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Well, to be bluntly honest, you need 4 more posts before you can sell something? ;-)
Is it that obvious Well, I'm trying to write more meaningful posts, will try the leaving Switzerland forum, as I'm going through the process myself, so might be able to help out.
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  #192  
Old 30.04.2016, 00:30
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Re: What's your experience with digitec.ch?

Just so you know you're not alone, I too am a lurker who is now being reminded to post. I hope that your leave goes smoothly and you find some things in Leaving Switzerland to share!
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  #193  
Old 30.04.2016, 09:15
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Re: What's your experience with digitec.ch?

Back on topic,
I have never had any issues with Digitec. It 5 mins down the road so I tend to pick up as its quicker.
I didnt even know it had been taken over
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  #194  
Old 13.09.2016, 12:21
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Re: What's your experience with digitec.ch?

Does anyone know what happens when you order something at Digitec for collection in-store, and then decide to cancel the transaction before going to pick it up? Is there any penalty?

I will email Digitec to ask, but just wondering if anyone else had experience with it.
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  #195  
Old 13.09.2016, 12:24
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Re: What's your experience with digitec.ch?

No penalty, or there certainly never used to be. I often pre order items for pickup but cancel them if another store gets the items in stock first.
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  #196  
Old 13.09.2016, 12:28
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Re: What's your experience with digitec.ch?

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No penalty, or there certainly never used to be. I often pre order items for pickup but cancel them if another store gets the items in stock first.
Ok cool, thanks!
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  #197  
Old 13.09.2016, 14:00
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Re: What's your experience with digitec.ch?

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No penalty, or there certainly never used to be.
Wrong. See Terms and condition Section 10 and 11
https://www.digitec.ch/en/Wiki/478

There meight be a cancelation and restoking fee of at least CHF 60 or up to 20% of the products value (whatever is larger).

Under certain circumstances the restocking fee is only 10% or even fully waived.
https://www.digitec.ch/en/Wiki/560

Most importantly the product must have been on stock at order time.
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  #198  
Old 13.09.2016, 15:54
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Re: What's your experience with digitec.ch?

Frequent buyer with digitec/galaxus and never had a problem. I did not see any difference after takeover as well.
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  #199  
Old 13.09.2016, 16:05
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Re: What's your experience with digitec.ch?

I have purchased many items from Digitec. No problems.
Always delivered on time and I like their payment options.
Mostly they tend to be cheaper than Media Market or Interdiscount.
Nice website also.
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  #200  
Old 13.09.2016, 17:21
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Re: What's your experience with digitec.ch?

I bought ALL my electronics since I came to Switzerland in digitec.ch and never had a single problem. I've returned stuff and I've brought them to repair and the experience has always been perfect.
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