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  #121  
Old 27.10.2014, 10:53
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Re: What's your experience with digitec.ch?

Seven years buying with them - a couple of wonky pieces of kit within the warrantee period (which are after all the manufacturer's, not digitec's, fault), all of which have been replaced with only the usual to be expected questions and documentation.

Generally, but not always, good price basis - your lookout here.

Service, as good as you can expect; always friendly and competent. Prefer to go in to collect myself, and pay at the time.

Summary: my first choice to look at, research, and buy; but may find goods cheaper (or more available) elsewhere. Support and strongly recommend.
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  #122  
Old 27.10.2014, 10:53
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Re: What's your experience with digitec.ch?

really must turn auto correct off - fixed
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  #123  
Old 01.11.2014, 18:15
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i am a very big fan of digitec. i use their online store a lot, but also visit their stores in zurich, close to where i work, and also their warehouse shop thing in Wohlen. in terms of their delivery they have always been on the button with me. if ordered by 1630 it will show up the next day, and this goes for small items cositng less than 50 money to huge items for thousands. i have found digitec to be amongst the cheapest of the reliable online stores. i say reliable because i have used for example ABBO and Venova to order goods, because they beat digitec, but in the case of ABBO waited a month for the rechargeable batteries i ordered, and in the case of Venova am still waiting almost 6 weeks later for the sander i ordered. needless to say i learnt my lesson and will not be using these guys again. I consider Conrad, Brack and PC Ostchweiz to be amongst the reliable crew.
In terms of customer service i cannot fault digitec either. i have returned two items now, one in store and one by post. both times receiving a refund without any hassle.
their online / electronic assistance is also very good in books. i recently a whole bunch of Sonos kit and mistakingly clicked the box that said deliver as one, instead of selecting the delivery items individually (all but one item was deliverable the next day, one was 3-5 days or so). i didn't realise my mistake until after i ordered the goods. emailed them, explained my error, got a nice response back in english, and the goods where then delivered the next day. no hassle.
the guys and gals working in the shop too are also, in my opinion, very helpful.

of course, this is based only on my personal shopping experience with this brand over the last, well, quite a few years....

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Seven years buying with them - a couple of wonky pieces of kit within the warrantee period (which are after all the manufacturer's, not digitec's, fault), all of which have been replaced with only the usual to be expected questions and documentation.

Generally, but not always, good price basis - your lookout here.

Service, as good as you can expect; always friendly and competent. Prefer to go in to collect myself, and pay at the time.

Summary: my first choice to look at, research, and buy; but may find goods cheaper (or more available) elsewhere. Support and strongly recommend.
i would also agree with the last sentence, they are my first choice when looking. their website is pretty good, pretty user friendly, sometimes not all text is converted to english, but then that is my fault for not reading german....

Last edited by 3Wishes; 04.11.2014 at 18:15. Reason: merging successive posts
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  #124  
Old 04.11.2014, 18:20
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Re: What's your experience with digitec.ch?

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Well not trying to defend digitec, but you need to understand them!!!

Let's be diplomatic, your post show that you are entirely rubbish with computers, troubleshooting and fault diagnostic, and yet you are willing to open inside the unit to replace a card yourself?

Sure that they should not let you do that, why are you surprised? What is you ruin something else and then claim warranty?

If you want to debate about your issue, then post clear facts, how you diagnosed that the "wifi card" is faulty, etc...

Without that, your 2 millions character's post will only serve as a scaremonging .
FYI (not even sure why I need to rebut your ing deluded response with a response) internal modem sees that there is a network, but can't connect to the internet. Both external 20 CHF USB ones sees the network and connects 2 it.

Updating drivers for the internal card didn't solve the problem. The router is an all in 1 horizon box in german which I can't/don't want to touch as it barely works as is.

What the hell else am I supposed to be able to do with it? You think sending it back in the post and waiting weeks to get it back is reasonable? Isn't it just cheaper for them to send me a 20 CHF router? Jee, i wonder

Did they ask me to give them more info to help them diagnose? no.

And thanks btw for the lower reputation for posting what actually happened. That just adds to your integrity. Perhaps you work for digitech?
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  #125  
Old 04.11.2014, 19:16
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Re: What's your experience with digitec.ch?

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Stuff
To be fair, most of your complaints weren't directly Digitec's fault, and mostly your choice.

Whether a signature is required is a delivery option when you check out (a free one), so you can choose not to have to traipse to the post office to collect your stuff. If you choose to have no signature, then there won't be one required. If the box was left outside in the rain, you need to take that up with the post office. I'm not sure Digitec can affect the weight of your PC and even if a signature was required, you'll still have to get it upstairs yourself.

If you don't want to send a faulty PC back, then pay for on-site warranty. If you want additional services to those provided by the manufacturer's warranty then pay for them.

If your PC faulty and you refuse to send it back, then what do you expect them to do? Continually refusing and expecting them to come up with a special solution for you is unreasonable.

Do you know what you're doing changing parts? You say you're no expert, but you've decided a diagnosis and dived in. Based on this, you expect them to send you free stuff on the offchance that you're right. You bought it as a unit, it's unreasonable for you to expect them to start replacing individual parts based on your opinion.

2.3% credit card charge (based on your figures) isn't unreasonable. There are options to pay that don't cost extra.

I'll take you at your word about nobody ever answering the telephone. On the occasions I've called them I've never had a problem. Maybe I'm just lucky.

Corsebou isn't the most diplomatic person on the forum, but he's not wrong here. Swearing at him doesn't make you right.
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  #126  
Old 04.11.2014, 19:22
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Re: What's your experience with digitec.ch?

I just took a 18 month old laptop into Digitec for a warranty repair/return. Everything went well apart from the darn thing booting up.....but it soon went faulty again.

My guess is speaking German only and not even thinking about English helps too.
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  #127  
Old 05.11.2014, 01:35
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Re: What's your experience with digitec.ch?

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Corsebou isn't the most diplomatic person on the forum, but he's not wrong here. Swearing at him doesn't make you right.
I agree I shouldn't have sworn but his response and negative reputation at a factual account made my blood boil.

I disagree that this is normal in the UK or NZ and I would expect a company like this would go out of business in 6 months time. If thats normal here myself and others have to adjust expectations.
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  #128  
Old 05.11.2014, 01:44
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Re: What's your experience with digitec.ch?

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I disagree that this is normal in the UK or NZ and I would expect a company like this would go out of business in 6 months time. If thats normal here myself and others have to adjust expectations.
You're right, but here they're probably ahead of their competitors. There doesn't seem to be the drive to have happy customers; as long as there's no alternative, people can't really vote with their wallets.
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  #129  
Old 05.11.2014, 11:29
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Re: What's your experience with digitec.ch?

I had quite a bad experience with Digitec recently. I wanted to bring a HP Laptop for repair(power supply failure). First Digitec and HP couldn't decide which should I contact first and where to bring the laptop. I pushed for Digitec Showroom as there is one in Bern. Went well. The staff was very nice, did all paperwork for me. I went home quite happy.

About 5 weeks later, the laptop comes back. Nothing, and I mean, nothing was done with it. The just put a service sticker on it. On the same day I went back to digitec, told them what I think about such a service, explained that we use the laptop for German-over-Skype lessons and we cannot wait another 5 weeks. However they don't seem to care - the repairs are done by a 3rd party, the can file a complaint but their hand are clean.

Anyway this time it went quicker - we received the repaired laptop after about 2-3 weeks. Funny thing is, they just have to replace the adaptor and test it for 2 minutes. And for all that, we were 2 months without a laptop.

Summarizing: the price is OK, the staff is nice but after you buy, they don't seem to care.
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  #130  
Old 05.11.2014, 11:53
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Re: What's your experience with digitec.ch?

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I had quite a bad experience with Digitec recently. I wanted to bring a HP Laptop for repair(power supply failure). First Digitec and HP couldn't decide which should I contact first and where to bring the laptop. I pushed for Digitec Showroom as there is one in Bern. Went well. The staff was very nice, did all paperwork for me. I went home quite happy.

About 5 weeks later, the laptop comes back. Nothing, and I mean, nothing was done with it. The just put a service sticker on it. On the same day I went back to digitec, told them what I think about such a service, explained that we use the laptop for German-over-Skype lessons and we cannot wait another 5 weeks. However they don't seem to care - the repairs are done by a 3rd party, the can file a complaint but their hand are clean.

Anyway this time it went quicker - we received the repaired laptop after about 2-3 weeks. Funny thing is, they just have to replace the adaptor and test it for 2 minutes. And for all that, we were 2 months without a laptop.

Summarizing: the price is OK, the staff is nice but after you buy, they don't seem to care.
That's the problem when you have a company outsourcing the repairs, they have zero control over how long it takes and the staff know they cannot make any promises or guarantees. It's not that they don't care at all, it's more likely that they are resigned to the fact and now have to deal with it factually.

It's more a problem with Digitec as a company and the corporate decisions they make, not with the staff themselves. But yes, it still sucks.
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  #131  
Old 05.11.2014, 14:53
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Re: What's your experience with digitec.ch?

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FYI (not even sure why I need to rebut your ing deluded response with a response) internal modem sees that there is a network, but can't connect to the internet. Both external 20 CHF USB ones sees the network and connects 2 it.

Updating drivers for the internal card didn't solve the problem. The router is an all in 1 horizon box in german which I can't/don't want to touch as it barely works as is.

What the hell else am I supposed to be able to do with it? You think sending it back in the post and waiting weeks to get it back is reasonable? Isn't it just cheaper for them to send me a 20 CHF router? Jee, i wonder

Did they ask me to give them more info to help them diagnose? no.

And thanks btw for the lower reputation for posting what actually happened. That just adds to your integrity. Perhaps you work for digitech?
Your blood can boil, and no I don't work for "digiteC.CH" (would you pay attention to detail, maybe you'll have less issues).

So yes, your "diagnostic" of wifi issue is rubbish, and yet your dare to complain on others?

Oh and don't turn the problem on the wrong side: We are not talking about them not helping you, but you not able to do some basic diagnostic and then asking lunatic requests without any technical justification.

Replacing a "wireless card" by a more expensive model because you can not connect...

Based on that do you really expect them to let you fiddle inside the other hardware, and then risk damaging other components?



So let's drop the topic, you're not qualified to make any technical conclusion or any technical request based on your own faulty hardware or incapability to configure it properly.

But on the positive side, you can always create a separate topic and ask configuration assistance about your Horizon Box, and your connecting devices. Then maybe you'll actually resolve the issue and learn something!
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  #132  
Old 05.11.2014, 19:54
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Re: What's your experience with digitec.ch?

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I had quite a bad experience with Digitec recently. I wanted to bring a HP Laptop for repair(power supply failure). First Digitec and HP couldn't decide which should I contact first and where to bring the laptop. I pushed for Digitec Showroom as there is one in Bern. Went well. The staff was very nice, did all paperwork for me. I went home quite happy.

About 5 weeks later, the laptop comes back. Nothing, and I mean, nothing was done with it. The just put a service sticker on it. On the same day I went back to digitec, told them what I think about such a service, explained that we use the laptop for German-over-Skype lessons and we cannot wait another 5 weeks. However they don't seem to care - the repairs are done by a 3rd party, the can file a complaint but their hand are clean.

Anyway this time it went quicker - we received the repaired laptop after about 2-3 weeks. Funny thing is, they just have to replace the adaptor and test it for 2 minutes. And for all that, we were 2 months without a laptop.

Summarizing: the price is OK, the staff is nice but after you buy, they don't seem to care.

Next time, just buy the replacement PSU yourself.
With Apple, while the laptop is under Apple Care, you'd probably get a replacement power supply on-the-spot.
There's a reason (or two) the HP was (probably) cheaper...
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  #133  
Old 06.11.2014, 11:51
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Re: What's your experience with digitec.ch?

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Next time, just buy the replacement PSU yourself.
With Apple, while the laptop is under Apple Care, you'd probably get a replacement power supply on-the-spot.
There's a reason (or two) the HP was (probably) cheaper...
I would, if I was sure it's the PSU and not some kind of chip inside that controls the charging(could as well be the case as the laptop was getting quite hot while charging shortly before it broke up). I asked digitec if they have some PSU so I can test it myself and spare us some time and money. But since it wasn't even a shop but a showroom...

Anyway, I'm not angry or sth. Like I said, the staff was very friendly. I get, that to offer a low price Digitec have to cut the costs somewhere. I just want to say, next time, for an "high availability"(from my PoV) piece of electronics, I will probably not consider digitec.
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  #134  
Old 26.11.2014, 16:55
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Re: What's your experience with digitec.ch?

I also have a problem with Digitec. When you pay & buy, every thing goes well but When you return a purchased good, service is not the same.

Recently I bought a portable PC. when received it I realized that it was too big & heavy for travel purposes. I did not even turn it on and decided to return it and exchange it for a smaller one. I tried to call them up for 2 days to ask how to proceed but without any result, all the phones were busy. After 2 days I sent several e-mails. Finally I got a response. I finally sent back the PC by post 10 days ago but still waiting to receive an information, an evaluation and / or a decision. The only mails I receive from Customer Service is full of apology but the verification process can wait up to 4 weeks.

It is really ridiculous because the verification can only take a few minutes since the PC has not even been turned on. I told them that due to my upcoming trip I was in hurry and needed a new portable PC lighter and smaller, but they didn't care less.

Regards

Josef
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  #135  
Old 26.11.2014, 17:02
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Re: What's your experience with digitec.ch?

retailers have never heard that before, honest, I never turned it on, just give me a new one

Oh its empty, how did that happen??

and welcome to the forum
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  #136  
Old 27.11.2014, 10:15
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Re: What's your experience with digitec.ch?

It's been really great. I ordered 1.6kCHF worth of merchandise and received it all within 2 days of ordering. Everything worked perfectly fine and all the stuff I had ordered was included.

Great shop!
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  #137  
Old 27.11.2014, 10:20
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Re: What's your experience with digitec.ch?

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It's been really great. I ordered 1.6kCHF worth of merchandise and received it all within 2 days of ordering. Everything worked perfectly fine and all the stuff I had ordered was included.

Great shop!
Well, I would call getting what you ordered and paid for, in good working condition in a reasonable time-frame pretty standard service really... and that's always been my experience with Digitec too.
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  #138  
Old 27.11.2014, 10:27
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Re: What's your experience with digitec.ch?

My experience with digitec has been good so far. Last Christmas, I ordered iPhone 5C online (right colour and price) and picked it up next day as adviced. Zero probs absolutely.

That coming from guy who still uses original Walkman made by Sony and cassettes
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  #139  
Old 27.11.2014, 10:59
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Re: What's your experience with digitec.ch?

I ordered a new kettle and upon pickup, was told that it had a german plug and i would need an adapter, which they would throw in. I found this unsightly and refused to purchase the item. In the end, it was a waste of my time. They should clearly advertise if the product does not have a Swiss plug.

I then went ahead and ordered the same item with post.ch after confirming that it had the right connection.
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  #140  
Old 27.11.2014, 11:03
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Re: What's your experience with digitec.ch?

i git a nuw kizbaord amd i?ve nivir loofed bick cinse.
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