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  #101  
Old 22.04.2010, 00:23
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Re: Ryanair clobbers passengers with yet more punitive charges

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Don't get me wrong, I think of all airlines, ryanair should be the only one to pay out in full, but the others should be spare from this, at least a bit (after all, one can be sure that they will increase everyone's fares to make up for the hole in their finances over the big pay outs)
I just fail to see what makes Ryanair so special. Whether they charge Ä0.01 or Ä200 a ticket, they owe a duty of care to their passengers.
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  #102  
Old 22.04.2010, 01:12
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Re: Ryanair clobbers passengers with yet more punitive charges

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I just fail to see what makes Ryanair so special. Whether they charge Ä0.01 or Ä200 a ticket, they owe a duty of care to their passengers.
I cannot see how all the airlines can survive if they had to pay for accomodation and food for the six days.

Ryanair will certainly defen paying daft amounts of compensation.
http://edition.cnn.com/2010/TRAVEL/0...S%3A+Travel%29
Obviously there are a lot of ligitamate cases but there are also a lot of people that will have incurred unnecessary cost and basically think they are going to tke the pi$$ out of insurance companies and airlines.

If you earn only £200 a week; how can you justify spending £2,000 to get home when you bought a £10 flight ticket.


I just booked a flight with Monarch Airlines to Cyprus in May; and I actually have doubts if they will survive by then and wondering if my UK Post Office Travel Insurance will cover me if the airline goes bust.

I wouldn't be surprised if the authorities that decided to shut down Europe (UK Health & Safety freaks) were sued by the airlines.

http://news.bbc.co.uk/1/hi/business/8635474.stm
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  #103  
Old 22.04.2010, 08:31
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Re: Easyjet Flight Zurich- London, Tuesday 20th April

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However ryanair and easyjet have the same responsibility as other airlines to reimburse expenses for stranded passengers and I bet they will pay nothing

And a work colleague has been abandoned before by easyjet when the flight was cancelled and she had to rebook on Swiss three days later at her own expense no refund by easyjet this is illegal under EU regulation
I would assume that Ryanair has an obligation under EU Regulations to reimburse Food & Hotel.

This Volcanic sacre was obviously a natural disaster (wasn't but aviation authority made it out to be). It will be more interesting if Kattia Volcano goes up.

It appears (which basically said from the start) that this volcanic scare was not necessary, but Health & Safety obsession, so obsessed in the UK.
There are planes all over the world flying round erupting volcanos and much closer than Europe to Iceland.

I would expect that an airline or two may take legal action against the aviation authorities and justifiably but will not get anything.

I think the EU compenation regulations need to be changed.
i.e. something like you can pay £25 for a flight with no compensation except refund of flight in event of situation (carefully stated to prevent airlines stopping flights due to not selling enough seats) or you pay an addition fee of £5 for full cover of these type of events. I suspect that the budget airlines will request something like this for the future.
It would then be interesting to see what choice of ticket passengers would take.

Some of us could spend a week in a departure lounge and survive on one baguette a day; others couldn't live without a room with TV, internet connection, shower and three meals a day.
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  #104  
Old 22.04.2010, 08:50
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Re: Easyjet Flight Zurich- London, Tuesday 20th April

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However ryanair and easyjet have the same responsibility as other airlines to reimburse expenses for stranded passengers and I bet they will pay nothing

And a work colleague has been abandoned before by easyjet when the flight was cancelled and she had to rebook on Swiss three days later at her own expense no refund by easyjet this is illegal under EU regulation
Easyjet offer their flyers the opportunity to book on a later Easjet flight for no extra charge if the flight is cancelled and they do pay expenses for stranded customers. When I got stuck at christmas they paid for my hotel and reimbursed my travel and food costs. It took about 3 months to organise but after 5 days of cancellations (this was due to the snow BTW) I imagine they had loads of people trying the same so its no real surprise it took so long. Your work collegue didn't have to book with Swiss. She chose to and hence they will not reimburse that cost. (before you mention it she may have needed to be back by a certain date but Easyjet have fulfilled their requirements by offering a later flight at no charge)

As long as you are paitent with Easyjet you can claim your expenses back and they are very reasonable about the who thing. Another thumbs up from me for Easyjet .

Also imagine if the aviation authorities had given the all clear to fly through the ash clouds and a similar accident happend to those in the past. I can't even begin to think what the public reaction to that would have been. As much as the airline hate to admit it if one of their planes went down because of the ash it would have ruined their reputation beyond repair.
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  #105  
Old 22.04.2010, 08:59
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Re: [For Sale] Easyjet Flight Zurich- London, Tuesday 20th April

Ryanair will definately try and riggle out of the eu regulations any way they can.

Any airline that thinks of charging me to go to toilet there is something wrong with.

They have already publicly stated that they are only responsible to the cost of the ticket

WRONG they will have to pay up but I hope they try not to they make for good entertainment those bunch of clowns at ryanair. Especially OLeary.
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  #106  
Old 22.04.2010, 09:04
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Re: [For Sale] Easyjet Flight Zurich- London, Tuesday 20th April

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Ryanair will definately try and riggle out of the eu regulations any way they can.

Any airline that thinks of charging me to go to toilet there is something wrong with.

They have already publicly stated that they are only responsible to the cost of the ticket

WRONG they will have to pay up but I hope they try not to they make for good entertainment those bunch of clowns at ryanair. Especially OLeary.
Micheal O'Leary is probably the best at using controversy and the media for free advertising.
A lot of what he says is often correct in my opinion.

Watch how he took the pi$$ out of the BBC investigative program.
http://news.bbc.co.uk/panorama/hi/fr...00/8298750.stm
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  #107  
Old 22.04.2010, 09:51
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Re: Easyjet Flight Zurich- London, Tuesday 20th April

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However ryanair and easyjet have the same responsibility as other airlines to reimburse expenses for stranded passengers and I bet they will pay nothing

And a work colleague has been abandoned before by easyjet when the flight was cancelled and she had to rebook on Swiss three days later at her own expense no refund by easyjet this is illegal under EU regulation
This is nonsense.

When easyjet cancel they refund and smartly. This happened to me due to a French air traffic controllers strike and easyjet refunded all my money within 3 days - crediting the card I paid with.

If you really are so against the no-frills airlines, fly with a national carrier. But I would point out that it is the likes of easyjet and Ryanair who broke the cosy high-price strangle-hold the airlines had on the flying public...
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  #108  
Old 22.04.2010, 10:16
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Re: [For Sale] Easyjet Flight Zurich- London, Tuesday 20th April

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Ryanair will definately try and riggle out of the eu regulations any way they can.

Any airline that thinks of charging me to go to toilet there is something wrong with.

They have already publicly stated that they are only responsible to the cost of the ticket

WRONG they will have to pay up but I hope they try not to they make for good entertainment those bunch of clowns at ryanair. Especially OLeary.
They won't have to pay up. If there was something wrong with RyainAir why are they the most successful carrier in Europe ?
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  #109  
Old 22.04.2010, 17:40
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Re: Easyjet Flight Zurich- London, Tuesday 20th April

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See pilots ability to see if volcanic ash going into jet engines.
http://news.bbc.co.uk/1/hi/world/europe/8635012.stm
Here's another perspective on where flying though volcanic ash can get you.
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  #110  
Old 22.04.2010, 17:49
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Re: [For Sale] Easyjet Flight Zurich- London, Tuesday 20th April

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They won't have to pay up. If there was something wrong with RyainAir why are they the most successful carrier in Europe ?
They are successful because they lie and cheat. But thepeople will one day realize this and stop lining O'leary's pockets!
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  #111  
Old 22.04.2010, 17:50
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Re: Easyjet Flight Zurich- London, Tuesday 20th April

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This is nonsense.

When easyjet cancel they refund and smartly. This happened to me due to a French air traffic controllers strike and easyjet refunded all my money within 3 days - crediting the card I paid with.

If you really are so against the no-frills airlines, fly with a national carrier. But I would point out that it is the likes of easyjet and Ryanair who broke the cosy high-price strangle-hold the airlines had on the flying public...
I agree with you as regards to EJ and believe that they are a hell of a sight better than Ryanair!
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  #112  
Old 22.04.2010, 17:56
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Re: Ryanair clobbers passengers with yet more punitive charges

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I just fail to see what makes Ryanair so special. Whether they charge €0.01 or €200 a ticket, they owe a duty of care to their passengers.
Personally I think he has a point - why should he pay for a weeks worth of hotels and food per seat for something he didn't cause? One night OK, but after that people knew which way the wind was blowing and should be responsible for themselves. And I don't care whether it is law or not - the law is an ass
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  #113  
Old 22.04.2010, 18:11
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Re: Ryanair clobbers passengers with yet more punitive charges

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Personally I think he has a point - why should he pay for a weeks worth of hotels and food per seat for something he didn't cause? One night OK, but after that people knew which way the wind was blowing and should be responsible for themselves. And I don't care whether it is law or not - the law is an ass
If he thought the law was such an ass, he should have been fighting from the start, and not just when it looks like he will be lumbered with the same bill as everyone else.
His argument is similar to an insurer or bookie bemoaning the fact that the cost of pay-out is greater than the premiums collected. If he wants to operate outside of EU laws, then get out of the EU because it has to be a level playing field for everyone.
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  #114  
Old 22.04.2010, 18:14
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Re: Ryanair clobbers passengers with yet more punitive charges

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If he thought the law was such an ass, he should have been fighting from the start, and not just when it looks like he will be lumbered with the same bill as everyone else.
His argument is similar to an insurer or bookie bemoaning the fact that the cost of pay-out is greater than the premiums collected. If he wants to operate outside of EU laws, then get out of the EU because it has to be a level playing field for everyone.
You are right of course... but just wait. Next time people try buying a ticket, they'll have to untick (or tick) a box saying that by buying this ticket they agree that they are no longer covered by EU laws governing care of passengers
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Old 22.04.2010, 18:21
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Re: Ryanair clobbers passengers with yet more punitive charges

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If he thought the law was such an ass, he should have been fighting from the start, and not just when it looks like he will be lumbered with the same bill as everyone else.
His argument is similar to an insurer or bookie bemoaning the fact that the cost of pay-out is greater than the premiums collected. If he wants to operate outside of EU laws, then get out of the EU because it has to be a level playing field for everyone.
Oh come on - if anyone is a fighter its O'Leary
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  #116  
Old 22.04.2010, 18:32
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Re: Ryanair clobbers passengers with yet more punitive charges

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If he thought the law was such an ass, he should have been fighting from the start, and not just when it looks like he will be lumbered with the same bill as everyone else.
His argument is similar to an insurer or bookie bemoaning the fact that the cost of pay-out is greater than the premiums collected. If he wants to operate outside of EU laws, then get out of the EU because it has to be a level playing field for everyone.
Here here. Well said Castro!
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Old 22.04.2010, 18:59
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Re: Ryanair clobbers passengers with yet more punitive charges

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Personally I think he has a point - why should he pay for a weeks worth of hotels and food per seat for something he didn't cause? One night OK, but after that people knew which way the wind was blowing and should be responsible for themselves. And I don't care whether it is law or not - the law is an ass
Here here but I hope ryanair don't pay

Wait for me to get the popcorn and let the entertainment begin
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  #118  
Old 22.04.2010, 19:15
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Re: Ryanair clobbers passengers with yet more punitive charges

I've never had the need to complain about Ryanair because I have chosen never to book a flight with them. I'll only book EZY if I know that my trip isn't business or time relevant, otherwise I'll pay up and relax knowing that my backside is getting better service with LX. I fly a lot and when (not if) you get stuck in some country where you can't speak the language and you've missed the last flight home for the day and the hotels are all booked out and they are closing the terminal then you'll not thank yourself for going on the cheapest ticket.

I'll consider flying Ryanair when they sub-contract security checks to the boarding passengers frisking their fellow passengers in a "friendly" manner.
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  #119  
Old 23.04.2010, 10:12
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Re: Ryanair clobbers passengers with yet more punitive charges

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Ryanair charges Credit card processing fee per person per leg - which is obviously not what they are paying the CC companies. does anyone know how to get the Visa electron debit card to avoid this rip off ?

Co-operative bank have Visa Electron cards. I'm so glad I signed up to that bank so many years ago as that card has saved me a fortune on booking flights, especially with easy jet. I don't fly with Ryanair anymore, I used to back in 2003 when it was all cheap and there were no extra charges but now, I'd rather pay the extra to fly with swiss or ba, failing that easyjet always works!
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  #120  
Old 23.04.2010, 10:22
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Re: Ryanair clobbers passengers with yet more punitive charges

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It seems that Ryanair are not just cheap and nasty to their passengers (i.e. mugs) but also their employees (i.e. slaves).

Anon Says:
October 3rd, 2008 at 11:14 pm Hi all, as a cabin crew member for Ryanair I would like to elaborate further on the previous messages posted on here by other crew. I have to say that I really do empathise with our passengers and can only aplogise for the terrible service offered by the airline. We as cabin crew see the distress and frustration that our passengers are placed under on a daily basis and are sadly all too often the ones who have to bear the brunt of these frustrations. Check in is a joke, the charges are scandalous, the food is abysmal, and the general attitude towards paying customers is or would be laughable (except I never see many passengers laughing)!! As was previously mentioned by another crew member on here we do understand why passengers become so angry after they are treated the way Ryanair treat them, but I would reinforce what the other people say and ask you to please understand that honestly the staff at Ryanair are treated equally awfully. We apply for our job and have to pay to travel to an interview in a foreign country (really if we had any sense we would know something was wrong there from the outset), however I digress, then we are promised at least 1300 euro pay per month. We have to pay 1800 euro just to recieve the training (yup, good old Ryanair wonít even fund your training for you), you are sent to a foreign country for 6 weeks training (oh did I mention you have to pay for your own accommodation during these 6 weeks). After this you are based anywhere in the world with the exception of the three places you are asked to choose on your application. At this point you have generally borrowed approximately 3000 euros to sustain yourself during your training time so are flat broke and generally canít afford to live anywhere except in total slums! You are charged a lovely monthly fee out of your salary to pay for your uniform (yep they wonít even fund that).Then when you start work you generally earn somewhere between 500 and 800 euro a month, you are employed by an agency and not directly by Ryanair which means if for any reason at all the company decide you are now surplus to requirements, itís bye bye and you donít have a leg to stand on. Most of your working days are spent on 10 hour standbys, which means you have to be ready to be in work within 1 hour if called, so you canít go anywhere or do anything (did I mention you donít get paid for standby days). Also while employed as agency staff you are expected to work approximately 10 hour days, with turnarounds etc, but we are generally only paid for about 5 or 6 hours work as we are only paid while we are in the air. This means if we are delayed for 8 hours, thatís 8 hours work and no wages. We are promised contracts if we are good boys and girls, but these only ever seem to materialise for those crew members who donít object to kissing supervisors arses for 12 months (reliable crew just get used and abused). We have 20 days holiday a year, bank holidays are excluded from this we work all of those for no extra pay and our holidays all have to be pre-booked between April and July or they are simply randomly allocated to you by rostering!
So to sum it all up we really are aware of exactly what sort of a joke airline Ryanair operate, we have first hand experience of the money grabbing attitude, and basically they airline doesnít discriminate between passengers or staff, if your a person then they will take you for every penny!! All I can sya is that we are on your side and if we donít always seem the happiest or friendliest cabin crew youíve ever met maybe I can have helped you to understand why! I hope that if any of you have the fortune (ha ha I jest) to fly with Ryanair again you may empathise with us and not treat us as the enemy, it would make a very very bad job a whole lot better if passengers could see that we really do get where you are coming from, we sadly experience the ethics and morality of Ryanair day in day out!!!
As for me, I think Iím off to the Emirates recruitment website, itís about time I got a job with a real airline I think

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