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Old 03.02.2009, 22:26
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Ryanair clobbers passengers with yet more punitive charges

Ryanair: £30 charge if you can't fit duty free in your hand luggage


Michael O'Leary, the Ryanair chief executive, has claimed extra charges ultimately lead to lower fares. Photograph: Edmond Terakopian/PA Archive/PA Photos

It could be the most expensive bottle of asti spumante you'll ever buy. Ryanair has confirmed passengers will be charged £30 if they cannot fit their duty free purchases into their single piece of hand luggage.
The low-cost carrier, which makes sizeable profits from its add-on fees, said it would make no exceptions to its carry-on bag allowance that limits passengers to one piece of luggage. Industry observers said the move could be a blow to the dozens of small airports around Europe that rely on retailing profits to subsidise their cut-price deals with Ryanair, which drives a hard bargain with any airport that takes its planes.
Ryanair defended the charge, which it said "ensured fairness to all passengers". The airline was not the first carrier to enforce check-in fees and extra baggage charges, but it has pursued them vigorously to drive down baggage handling costs.
A Ryanair spokesperson said the £30 charge was introduced to stop blatant flouting of hand luggage rules which, the airline claims, has seen one passenger attempt to board with five pieces of hand luggage. The Ryanair chief executive, Michael O'Leary, has admitted that the airline cannot eliminate hand luggage entirely but justifies the extra charges as "behavioural" because lower baggage handling costs would ultimately lead to lower fares.
However, one industry consultant warned that regional airports might be damaged by the move. "It will dissuade people from buying duty free. It could impact airports that are dependent on people spending at their shops. You are eating into an airport's ability to generate revenues when low-cost carriers want lower fees from them," said Chris Tarry, chairman of the CTAIRA consultancy.
Under the hand luggage rules, any passenger who attempts to board with more than one piece of hand lugage will be charged £30 at the departure gate. If they refuse to pay the extra fee, they have the option of dumping their purchases at the gate or missing their flight. The hand luggage weight limit is 10kg, with maximum dimensions of 55cm x 40cm x 20cm. As well as duty free purchases, laptops and handbags will have to be contained in the single piece of hand luggage to avoid the fee.

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Old 03.02.2009, 23:05
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Re: Ryanair clobbers passengers with yet more punitive charges

As long as the policy is clearly stated at the time of ticket purchase, I dont really see the problem since you have to buy tickets direct from them. Ryanair are well known to be cheap but not cheerful.

If it were Swiss or BA, Id feel differently since then there are real pricing transparency issues at stake eg on expedia or whatever.

Dan
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Old 03.02.2009, 23:13
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Re: Ryanair clobbers passengers with yet more punitive charges

Having flown to and from Manchester this last week, I couldn't help noticing that what counts as "hand luggage" these days is more like an entire suitcase instead of the few essential items for the flight that one would consider useful. By the time we got on board both times all the overhead lockers were full.

Not sure if Ryanair's new policy is going to help on this score as people will just stuff more and more in their carry-on bags.

Cheers,
Nick
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Old 03.02.2009, 23:43
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Re: Ryanair clobbers passengers with yet more punitive charges

Hi,

I think it really depends upon whether they are going to weigh the hand lugguage. If you have to travel with a laptop you will not have much weight allowance left in your hand lugguage.

Have fun

Martin
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Old 04.02.2009, 01:31
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Re: Ryanair clobbers passengers with yet more punitive charges

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As long as the policy is clearly stated at the time of ticket purchase, I dont really see the problem since you have to buy tickets direct from them. Ryanair are well known to be cheap but not cheerful
It seems that Ryanair are not just cheap and nasty to their passengers (i.e. mugs) but also their employees (i.e. slaves).

Anon Says:
October 3rd, 2008 at 11:14 pm Hi all, as a cabin crew member for Ryanair I would like to elaborate further on the previous messages posted on here by other crew. I have to say that I really do empathise with our passengers and can only aplogise for the terrible service offered by the airline. We as cabin crew see the distress and frustration that our passengers are placed under on a daily basis and are sadly all too often the ones who have to bear the brunt of these frustrations. Check in is a joke, the charges are scandalous, the food is abysmal, and the general attitude towards paying customers is or would be laughable (except I never see many passengers laughing)!! As was previously mentioned by another crew member on here we do understand why passengers become so angry after they are treated the way Ryanair treat them, but I would reinforce what the other people say and ask you to please understand that honestly the staff at Ryanair are treated equally awfully. We apply for our job and have to pay to travel to an interview in a foreign country (really if we had any sense we would know something was wrong there from the outset), however I digress, then we are promised at least 1300 euro pay per month. We have to pay 1800 euro just to recieve the training (yup, good old Ryanair wonít even fund your training for you), you are sent to a foreign country for 6 weeks training (oh did I mention you have to pay for your own accommodation during these 6 weeks). After this you are based anywhere in the world with the exception of the three places you are asked to choose on your application. At this point you have generally borrowed approximately 3000 euros to sustain yourself during your training time so are flat broke and generally canít afford to live anywhere except in total slums! You are charged a lovely monthly fee out of your salary to pay for your uniform (yep they wonít even fund that).Then when you start work you generally earn somewhere between 500 and 800 euro a month, you are employed by an agency and not directly by Ryanair which means if for any reason at all the company decide you are now surplus to requirements, itís bye bye and you donít have a leg to stand on. Most of your working days are spent on 10 hour standbys, which means you have to be ready to be in work within 1 hour if called, so you canít go anywhere or do anything (did I mention you donít get paid for standby days). Also while employed as agency staff you are expected to work approximately 10 hour days, with turnarounds etc, but we are generally only paid for about 5 or 6 hours work as we are only paid while we are in the air. This means if we are delayed for 8 hours, thatís 8 hours work and no wages. We are promised contracts if we are good boys and girls, but these only ever seem to materialise for those crew members who donít object to kissing supervisors arses for 12 months (reliable crew just get used and abused). We have 20 days holiday a year, bank holidays are excluded from this we work all of those for no extra pay and our holidays all have to be pre-booked between April and July or they are simply randomly allocated to you by rostering!
So to sum it all up we really are aware of exactly what sort of a joke airline Ryanair operate, we have first hand experience of the money grabbing attitude, and basically they airline doesnít discriminate between passengers or staff, if your a person then they will take you for every penny!! All I can sya is that we are on your side and if we donít always seem the happiest or friendliest cabin crew youíve ever met maybe I can have helped you to understand why! I hope that if any of you have the fortune (ha ha I jest) to fly with Ryanair again you may empathise with us and not treat us as the enemy, it would make a very very bad job a whole lot better if passengers could see that we really do get where you are coming from, we sadly experience the ethics and morality of Ryanair day in day out!!!
As for me, I think Iím off to the Emirates recruitment website, itís about time I got a job with a real airline I think

I HATE RYANAIR BLOG
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Old 04.02.2009, 02:00
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Re: Ryanair clobbers passengers with yet more punitive charges

Ryanair can be nasty - but they are so cheap it's hard to avoid them (Espcially for family travel).

Sadly, Until another airline seriously competes with them I don't see them mending their ways.
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Old 04.02.2009, 03:00
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Re: Ryanair clobbers passengers with yet more punitive charges

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Ryanair can be nasty - but they are so cheap it's hard to avoid them (Espcially for family travel).

Sadly, Until another airline seriously competes with them I don't see them mending their ways.
Its only cheap for those savvy enough to know how Ryanair operates. I've seen plenty of people reduced to tears at Ryanair check-in after being charged an obscene €15 per kg for anything over their paltry 15kg allowance. The other ruse is to make you fit your carry-on into their tiny cage... if it doesn't fit precisely it goes into the hold (@ €15 per kg please). And then there is the €10 per pax charge if you use their check-in desk and the €10 for processing your credit card etc.. etc...

O'Leary revels in his "treat em mean, keep em keen" approach, where no matter how much misery and humiliation he heaps on the weary Ryanair passenger, they just keep on coming, utterly convinced they are getting a bargain.
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Old 04.02.2009, 03:15
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Re: Ryanair clobbers passengers with yet more punitive charges

Ryanair charges Credit card processing fee per person per leg - which is obviously not what they are paying the CC companies. does anyone know how to get the Visa electron debit card to avoid this rip off ?
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Old 04.02.2009, 04:46
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Re: Ryanair clobbers passengers with yet more punitive charges

I think the thing with Ryanair is that they are still cheap overall, they fly to more places where you end up needing to go....but they drive you mad with the add-ons.

the wife and kids flew out to Ireland last friday for the weekend...extended because their flight back on monday was cancelled because of the weather in the UK.

In booking the flight I was going to pay for the checking in of one bag..until I saw it was going to cost £28. That's because checking in is free if you do it online....but you can't do it online if you are going to check a bag in! So they charge you not just for the bag but also for the check-in as well! There is a "discount" applied to doing both..but here's the thing.. if one of your party needs to check in at the airport then ALL passengers on that booking need to check in at the airport as well and pay for it.

Of course...you could put them on a separate booking...but then you can't have children on a booking unaccompanied...so you end up having to pay a check in fee for them as well!

So I decided against paying for a carry-on bag and instead they took three lots of hand luggage and checked in online..which is free. But, as mentioned, the only credit card which is free to pay by is a Visa electron. By virtue of having no charge against this card, it entitles them to advertise their prices without the credit card charge. But it's no coincidence I suppose that it's the least used credit card in Britain!

So the payment by credit card cost £30...£5 per passenger each way. absolutely nothing to do with the charges they incur from the credit card company, it's just another money extracting scheme.

Like I say, as long as you follow the rules to the letter, it still works out relatively cheap. However all the additional charges grate on you as you go through the booking processand I know of very few people who sing their praises. Their customers book with them out of convenience rather than brand loyalty...which is a dangerous thing for a company in the aftermath of something adverse happening...like a major crash.
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Old 04.02.2009, 10:30
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Re: Ryanair clobbers passengers with yet more punitive charges

I have to say Ryanair and easyJet seem on the surface to be direct competitors, but whilst I will out of necessity continue to use easyJet in future, I've only flown Ryanair twice, and will never use them again. I have a friend who is a commercial pilot who claimed that the Ryanair pilots are "cowboys" and said he would never fly with them. I went to school and university with him, and he now flies for BA, so it is someone whose opinion I definitely trust! Irrespective of the poor customer service, that's not the kind of risk I want to take...
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Old 04.02.2009, 10:57
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Re: Ryanair clobbers passengers with yet more punitive charges

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I have to say Ryanair and easyJet seem on the surface to be direct competitors, but whilst I will out of necessity continue to use easyJet in future, I've only flown Ryanair twice, and will never use them again. I have a friend who is a commercial pilot who claimed that the Ryanair pilots are "cowboys" and said he would never fly with them. I went to school and university with him, and he now flies for BA, so it is someone whose opinion I definitely trust! Irrespective of the poor customer service, that's not the kind of risk I want to take...
Interesting you say that, we were at dinners with a friend last year, who had guests over from UK. The guest is a pilot with Virgin and he said the only airline he would never fly with would be, you guessed it, Ryanair. He said their aircraft maintenance is a joke. When asked about Sqeezyjet, he said they have an excellent maintenance record and he woldn't hesitate to fly with them, if he had to.
Unfortunately, we had to fly with Ryanair last Summer and the booking, checking-in and bagage allowances are a joke. As a family of 4 travelling, it would make more sense to consolidate all our stuff into 2 large cases, but with a paltry 15kg per person, we had to take a half-empty case each, which is just ludicrous. We came back with Air Fungus, which was far more pleasant and had a sensible, proper airline, baggage allowance.
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Old 04.02.2009, 11:12
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Re: Ryanair clobbers passengers with yet more punitive charges

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Interesting you say that, we were at dinners with a friend last year, who had guests over from UK. The guest is a pilot with Virgin and he said the only airline he would never fly with would be, you guessed it, Ryanair. He said their aircraft maintenance is a joke. When asked about Sqeezyjet, he said they have an excellent maintenance record and he woldn't hesitate to fly with them, if he had to.
Same comment from my pilot friend. He also mentioned easyJet having a good maintenance record, and will fly with them when necessary as he reckons the pilots are good.
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Old 04.02.2009, 11:56
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Re: Ryanair clobbers passengers with yet more punitive charges

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I have a friend who is a commercial pilot who claimed that the Ryanair pilots are "cowboys" and said he would never fly with them
This might all be my imagination, but I remember on a flight back from Girona actually feeling pretty worried at the pilot's airmanship. The descent into Stansted was extremely steep, the landing very rough and then they blast this fanfare music to announce "Another on-time flight". In the back of my mind I'm thinking, how the hell did they manage that when we were delayed for 30 mins at Girona
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Old 04.02.2009, 14:41
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Re: Ryanair clobbers passengers with yet more punitive charges

It's not too bad as long as you recognise the naure of the beast before you hand over any cash. I didn't get the comment above about the food being bad. They only do a few things that require any work on the part of the staff (some paninis, that sort of thing) and their Mars bars are just the same as anyone else's.
I guess I prefer Queasyjet, but paying for the train ride to Genva bites.
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Old 05.02.2009, 12:23
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Re: Ryanair clobbers passengers with yet more punitive charges

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After this you are based anywhere in the world with the exception of the three places you are asked to choose on your application.
I would be interested to know where it is that Ryanair base crew outside of the UK and Ireland? I can't imagine them basing anyone in Abuja or Dar-es-salaam....

I can only imagine the list of places not to be based.
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Old 05.02.2009, 12:26
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Re: Ryanair clobbers passengers with yet more punitive charges

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So I decided against paying for a carry-on bag and instead they took three lots of hand luggage and checked in online..which is free. But, as mentioned, the only credit card which is free to pay by is a Visa electron. By virtue of having no charge against this card, it entitles them to advertise their prices without the credit card charge. But it's no coincidence I suppose that it's the least used credit card in Britain!
Isn't the Visa Electron actually a debit card rather than a credit card? In other words the money comes out of your account immediately rather than being billed at the end of the month. This would explain why it is not that popular. It is really nothing more than an EC card.
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Old 05.02.2009, 18:56
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Re: Ryanair clobbers passengers with yet more punitive charges

How does one get a Visa electron ?
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Old 05.02.2009, 21:15
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Re: Ryanair clobbers passengers with yet more punitive charges

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How does one get a Visa electron ?
Last time I got one it was basically my Lloyds Bank bank card. But that was a long time ago. Don't know if that is still the situation now.
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Old 22.02.2009, 00:14
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Re: Ryanair clobbers passengers with yet more punitive charges

Ryanair to abolish check-in desks


Ryanair says it wants to abolish check-in desks to save money

Ryanair has confirmed it plans to close all of its airport check-in desks by the end of the year in a bid to reduce the cost of its flights.
From the start of 2010, all Ryanair passengers will need to check in online in order to confirm their flights.
Officials at the Irish airline said that by reducing its costs at airports, savings would be passed on to passengers through lower fares.
The carrier said that 75% of its passengers already checked in online.
Spokesman Stephen McNamara said the airline saw the move as the "logical next step" in an effort to pass on savings to passengers through reduced fares.
Ryanair chief executive Michael O'Leary told the Daily Telegraph that passengers will be able to leave their luggage at a bag drop but otherwise everything will be done online. "Ultimately, we want just one in five people to check in luggage," he said. The carrier said that 97% of passengers booked online already and 75% used the internet to check in.

http://news.bbc.co.uk/1/hi/business/7903656.stm
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Old 22.02.2009, 12:52
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Re: Ryanair clobbers passengers with yet more punitive charges

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Ryanair: £30 charge if you can't fit duty free in your hand luggage

Ryanair defended the charge, which it said "ensured fairness to all passengers". The airline was not the first carrier to enforce check-in fees and extra baggage charges, but it has pursued them vigorously to drive down baggage handling costs.

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I don't fly with Ryanair, and after reading some of the comments I don't think I ever will! But what I don't understand is how this dutyfree rule actually makes any difference to the cost of running the airline. (Apart from generating more cash for the company). Passengers have to carry their own hand luggage onto the plane and store it for themselves, so you don't have to pay a baggage handler to do this, or the flight attendants. So why have the rule? The only reason I can possibly think of is to speed up the boarding process - we all know how annoying it is to be stood behind some business man on the flight carefully packing away his overnight case, laptop, overcoat and dutyfree into the overhead lockers whilst the rest of the plane waits in the rain on the steps up to the plane, but how much time will you really save?
Its a crazy rule!
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