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  #101  
Old 22.08.2014, 21:01
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Re: UK Passport Renewal - help!

Just got 2 child renewal passports back 12 days after having been sent.

Can't argue with that level of service ..
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  #102  
Old 22.08.2014, 21:47
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Re: UK Passport Renewal - help!

This is good to hear as I posted one off yesterday and was hoping for it to be back in time for the October school holidays.
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  #103  
Old 23.08.2014, 02:43
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Re: UK Passport Renewal - help!

Ha Ha

On the other side of the bench, we have ... sent 2 children's passport renewals off at end of May. They managed to lose the photos, and the form could not be scanned properly ! Took 3 weeks to reply !! Sent a second set of photo's and duplicate forms, sons passport arrives, but no sign of daugters !!! Eventually try the phone ??? And actually manage to speak to a real person, who cannot find my daughters application. !!!! More phone calls, and after 1 week, get escalated to a grown-up.
They say, there is some problem with the printing !!!!!
All post has been recorded delivery, and my sons passport HAS been processed, so they DID receive the photo's and form.
They've managed to lose the second set of photos !!!!!
Oh dear times ran out, Summer holidays are here, and we manage a quick trip to UK to see family and friends, without daughters passport !!!!!
UK passport control in Calais was not ammused, his French counterpart just laughed !!!!!!
Back home, and 3rd set of photo's and an expense claim form have been sent ..... I'm still waiting ......
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  #104  
Old 24.04.2015, 07:54
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Re: UK Passport Renewal - help!

Another update: sent off my passport for renewal and according to the online tracking, it was received at the Passport Office on Friday. The new passport was dispatched the following Tuesday and arrived by DHL on Thursday. So four business days in all...

I'm pretty pleased with the service, especially as the online guidance still indicates that you should allow eight weeks minimum!
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  #105  
Old 13.09.2015, 18:37
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Re: UK Passport Renewal - help!

Reopening this old thread to add another positive experience with the online service.

I posted my old passport on a Monday evening, and received the new one on Friday morning of the following week, which is less than 9 business days from start to finish. Very efficient indeed.
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